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Alio Pro Card Reader
Troubleshooting
01_CPI_Alio Pro Card Reader_Technician Guide_Troubleshooting_V1.4_EN
Published by CPI
11
3.4
Charges and Pricing
Reported Error
Description/Cause
Actions
Consumer charged for more
items / a higher price than
received.
Product delivery and product prices
are controlled by the system
provider (OEM or Operator).
Check product delivered is what was selected.
Verify pricing for the selected product.
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
Product not received but still
been charged
(Credit card payment)
Product delivery and product prices
are controlled by the system
provider (OEM or Operator)
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
Product not received but still
been charged
(Mobile phone payment)
Product delivery and product prices
are controlled by system provider
(OEM or Operator)
Mobile phone payment apps can take some time to reflect the
cancelled payment requested.
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
All Transactions Declined
MID Account may have incorrect
settings / Issues within the banking
network.
Contact
providing details of the
device location, Device ID and Merchant ID
3.5
Contact Crane Payment Innovations
Department
Technical Support
Cashless Processing
Orders and Billings