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+ I am still confused even after reading the manual.
COWON website(www.COWON.com) provides support for users of
COWON products with FAQ (Frequently Asked Questions). Users are
strongly encouraged to check out the website for further information
regarding product usages and firmware upgrades. For individual
inquiries, please contact us on-line as we will try to help you as best
as we can.
+ The player does not turn on.
Verify the battery level or that the device is connected to a power supply.
Charge the battery for a certain period and turn on if the battery is
completely discharged. If the buttons or touch screen do not respond
during use, press and hold the and − buttons to reset for 6
seconds or more.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there is any file available in the
player. If there is no file in the player, you will not hear any sound. Please
note that corrupted files will result in a noise or discontinued playback.
Make sure the earphones are connected properly. Impurities in the
earphone jack can cause a noise.
+ I’ve set the incorrect language, and now I can’t operate the device.
If you’ve set the incorrect system language, connect the device to your
computer, delete the ‘SYSTEM’ folder of the device, and then reboot
the device. You will be able to select the language the same as the
initial setup.
* If you’ve set user EQ profiles, be sure to back up the profiles before
deleting.
Troubleshooting
+ Files that I have stored do not appear in the list.
Each mode shows you a list of playable files only. To view all files that
you have stored, select the Browser mode. Please note that System folder
will not appear in the Browser.
+ Computer cannot recognize the player when connected.
If connection is unstable due to frequent disconnects, connect directly to
the USB port on the main board of the PC.
+ Memory capacity of the player is different or smaller than specified.
The memory capacity indicated by Windows may be different from
that indicated by the memory manufacturer. The actual capacity will
be reduced from the original size because some space of the memory
should be used as the system area for normal operation.
+ The player does not play properly when memory is full.
Part of the memory is used for settings and system memory in the
product. If files are saved in this space, the product may not function
properly. Therefore, please keep a minimum of 100MB of free memory
while using the product.
+ After formatting the product on my PC, it can no longer be read
by my PC, the memory has been reduced, or the file transfer
rate is slower.
The built-in memory of the product is already formatted and does not
require additional formatting. However, if formatting is necessary, please
do so by using the internal memory formatting function included within
the product; when formatting by connecting the product to a PC via USB
cable, use a utility that supports large-capacity FAT32 and set the default
allocation size to 32KB, or format as exFAT to avoid a decline in memory
size or speed. This product does not support formatting on MAC OS.
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