Troubleshooting
Typical troubleshooting
TROUBLESHOOTING / 20
Problem
Suggested Troubleshooting
Cove does not pair with the Cove app.
Cove app did not send an access code.
Cove sessions do not sync with Cove app.
Cove does not charge.
Cove does not power on.
1. Remove Cove from your list of Bluetooth device (iOS instructions, for Android the process
varies by model).
2. Launch the Cove app, and navigate to Profile —> Cove device settings.
3. Remove Cove from your profile.
4. Add Cove again via the Cove app.
Go to our help center if you encounter further difficulty.
1. Check the “spam” or “junk mail” folder for emails from “[email protected]”.
2. Tap “Resend the code” on the verification page.
Contact our Customer Care team if you encounter further difficulty.
1. Connect Cove to the Cove app prior to your session. This allows sessions to sync
automatically once complete.
2. Connect Cove again if it powered off before the session synced.
Contact our Customer Care team if you encounter further difficulty.
1. Make sure to use the charging cable included with Cove.
2. Connect Cove to consistent power supply (use an AC adapter if possible).
Contact our Customer Care team if you encounter further difficulty.
1. Make sure Cove is fully charged before attempting to power on Cove.
Go to our help center if you encounter further difficulty.
