Cosmed Quark CPET, User Manual

Page: 89 / 102

Appendix - Service - Warranty - 87
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Service - Warranty
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Warranty and limted of liability
COSMED provides a one-year limited warranty from the date of the original sale of the product. COSMED products are guaranteed to be free from
defect upon shipment. Liability for products covered by this warranty is limited to the replacement, repair or issuance of a credit for the cost of the
defective product at the discretion of COSMED.
The following conditions must exist for the warranty to apply:
1) COSMED is promptly notified in writing by the buyer upon the discovery of defect
2) The defective product is returned to COSMED with transportation charges prepaid by the buyer
3) The defective product is received by COSMED no later than four weeks after the last day of the one-year warranty period
4) COSMED’s examination of the defective product verifies that the defect was not caused by misuse, neglect, improper installation or an unauthorized
repair or alteration
If the product is manufactured by a third-party, the warranty provided by the third-party manufacturer will be the only one available to the buyer.
COSMED hereby disclaims any warranties or liabilities arising from defects or damages to and/or caused by products manufactured by a third-party.
The buyer must obtain written authorization from COSMED prior to the repair or alteration of any COSMED products. Failure to obtain a written
authorization will result in voiding the warranty.
The limited warranty shall not be extended, diminished or modified by the renderings of technical service from COSMED’s agents or employees when
the product is ordered or following the use of the product(s).
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Return goods policy for warranty or non-warranty repair
Products shipped to COSMED for repair are subject to the following conditions:
1. Products may only be returned upon receiving a receipt which includes the Returned Materials Authorization Number (RMA) from COSMED
S.r.l
2. The SRN report and packing list should be placed on the outside of the package
3. Returned goods must be shipped with freight and insurance charges prepaid. Collect shipments will not be accepted
4. The following list of products is not eligible for return unless proven defective
-
Special order items
- Expendable products
- Products held over 30 days after the COSMED invoice date
- Used products not in the original shipping containers
- Goods which have been altered or abused in any way
5. The following parts are not covered by warranty:
- Consumables
- Fragile glass or plastic parts
- Rechargeable batteries
- Damage due to inappropriate use of the device
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Repair Service Policy
Goods returned to seller for non-warranty repair will be subject to conditions 1, 2, 3, 4
Returned goods requiring customs documents (Pro-forma Invoice and Customs Paper) should comply with the Italian law
•
The shipment must qualify as a temporary export
•
Any goods returned to COSMED without customs papers will not be accepted