Frequently asked questions
Coredy R550 (R500+ )
cannot be activated.
Make sure the main power switch is in the ON position.
Make sure the battery is fully charged.
Replace the batteries (2 AAA) in the remote control.
Make sure the remote control is within range (16 ft/5 m) of Coredy R550 (R500+ ).
If you still have trouble, turn off the main power switch and then turn it back on.
25
The remote control
does not work.
Replace the batteries in the remote control.
Make sure Coredy R550 (R500+ ) is turned on and fully charged.
Note: Limited workable range distance is 5m/16.5ft.
Coredy R550 (R500+ )
stops working suddenly.
Check if Coredy R550 (R500+ ) is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule
cleanings.
Make sure the main power switch on the bottom of Coredy R550 (R500+ ) is turned on.
Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
Check if Coredy R550 (R500+ )’s power is too low to start cleaning.
Suction power is
weak.
Check if any obstructions are blocking the suction inlet.
Empty the dust collector.
Clean the filters with a vacuum cleaner or a cleaning brush.
Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use.
Coredy R550 (R500+ )
cannot be charged.
Check if the indicator on the Charging Base lights up. If not, contact the Coredy service center to repair or
replace the Charging Base.
Dust off the charging contact pins with a dry cloth.
Check if you can hear a beep when Coredy R550 (R500+ ) is docked onto the Charging Base. If not, contact
the Coredy service center to repair or replace the Charging Base.
Problems
Solutions
