21
Symptom
Problem
Solution
I receive an error message when I am
installing
the
Digital
Camera
Digital Camera Manager
does not load.
Shut down all other applications and attempt to
reinstall the driver, or download the updated driver
from www.cool-icam.com and install the updated
driver.
Check the USB controller in your BIOS if they are
activated. If these does not work contact your
national Customer Support representative.
Digital Camera
Manager
folder is not
found in the Programs menu after I have
installed the driver.
All the images I have taken do not
appear on the
Stylus 1800
.
Install the software, restart your PC, and finally,
connect the
Stylus 1800
to the PC via the USB
port, then the software folder will appear in the
Program menu.
The installer for the
Digital Camera
Manager
requires the
Stylus 1800
be
connected to the PC (via the USB) after
the software has been installed & the PC
restarted.
Insufficient battery power.
Upload all images to your PC as soon as possible.
(please refer to Battery Guidance section in
User’s Manual.)
You have lost power to your
Stylus 1800
by either:
Removing the battery without being
connected to your PC (turned on) via the
USB cable.
I receive a message no image to download
when I try to upload to my computer.
Check all cables connections are secured.
Connection failure.
I cannot run the
Digital Camera
Manager
.
Conflict with another camera driver
capture device.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conflict with
another camera or capture device.
I hear a low "beep" when trying to take an
image.
Insufficient light.
Take your images in better light condition or use
the
Cool-iCam
Flash Bar.
My
Stylus 1800
LCD displays " ".
I cannot access any PhotoFantasy's
templates.
If you need to change batteries, and retain the
images in your
Stylus 1800
’s memory, ensure
you are connected to a PC which is turned on via
the USB cable, which will then draw power from
the PC whilst you insert fresh batteries or make
sure there is sufficient power on the backup
battery.
If you need to change batteries, and retain the
images in your
Stylus 1800
’s memory, ensure
you are connected to a PC which is turned on via
the USB cable, which will then draw power from
the PC whilst you insert fresh batteries or make
sure there is sufficient power on the backup
battery.
This means there is insufficient power to
upload images to your computer.
is displayed.
Replace or insert a CR2032 battery.
means your backup battery has low
power or is missing.
No CD in CD-ROM drive.
Put Digital Camera CD in CD ROM drive.
My image is too dark even though I used
the Flash Bar.
The Flash Light is obstructed by something
or
The Flash Bar is not switched on
or
The LED indicator is not lit up.
Keep hands and garments away from the Flash
Light. Hold the base of the
Stylus 1800
with the
left hand and operate the Shutter Button and
Mode Button with your thumb and forefinger.
I cannot activate my
Stylus 1800
by
pressing the Mode Button.
Insufficient battery power or batteries is
missing.
Upload all images to your PC and replace
batteries.
Please also refer to the help files & User Guides that accompany the enclosed applications.
For further information and support, please visit our website: http://www.cool-icam.com
My CD Installation wizard does not work.
Go to the computer desktop. Right click on "My
Computer". Click "Properties". Select "Device
Manager". Double click on "CD-ROM", double click
on "CD-R" (normally the manufacturer's name).
Click on "Settings". Ensure "Auto insert
notification" is ticked and the "disconnect" is
ticked. If you change the settings the computer
will ask you to restart your PC. Click "Yes".
The auto installation file is switched to off.
or
The CD ROM is disconnected.
My Flash Bar will not operate.
Check the Connection.
or
Install 2 x AAA Batteries.
or
Switch the Flash Bar to ON and check to see if
the LED lights up. If the LED is continuously you
have enough power, if the LED fades after initially
coming on or does not come on at all replace the
batteries.
or
Set the
Stylus 1800
to Flash Mode.
My Flash Bar is not properly connected.
or
There are no batteries installed in the Flash
Bar.
or
The batteries in the Flash Bar have no or
insufficient power.
or
Stylus 1800
is not set to Flash Mode.
PC
14. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-
line. See your registration card for helpline contact details.
For Windows® Users:
