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7.0 WARRANTY AND REPAIR INFORMATION:
7.1 Contacting Us:
For more information about your FreezeAlarm, contact one of our Customer
Service Representatives at:
Control
Products,
Inc.
1724 Lake Drive West
Chanhassen, MN 55317
Phone:
952-361-4101
Fax
952-361-9420
Email:
Internet: www.controlproductsonline.com
Model Number Information:
The model number of your FreezeAlarm is the FA-D2.
Replacement
Parts:
Temperature Sensor (3.5 feet, 1.1m) Part Number: TS-10-FA
90 foot (27.4m) Temp Sensor
Part Number: TS-10-FA90
FA-D2 Transformer (500ma)
Part Number: 70000151
Phone cord (7 foot, 2.1m)
Part Number: 06310000
9V lithium battery
Part Number: 48170000
6 “D” cell battery holder
Part Number: BATTHOLD6D
Custom Design and Modifications:
Since 1985, Control Products, Inc. has been designing and manufacturing unique,
exciting and technologically advanced electronic control circuits for both
commercial and consumer use. We can modify one of our many standard
products, or our in-house engineering staff and state-of-the-art manufacturing
team can build a project from the ground up. Please contact our customer service
department to arrange a personal visit from one of our representatives, posted in
facilities through the United States, or visit our website at
www.controlproductsinc.com.
7.2 Limited Warranty:
Warrantor: Dealer, Distributor, Retailer, Manufacturer
Warranty
and
Remedy:
We believe the FreezeAlarm is a superior product. Although we take extreme pride in
producing and testing a product that will function properly, we cannot guarantee that there
will never be a defective unit or that a unit will function on all the thousands of phone
lines and communication equipment in existence. For this reason, it must be clear that the
Warrantors are not insuring your premises or guaranteeing that there will not be damage to
your person or property if you use this Product. If you are not comfortable with our
Limited Warranty, or completely satisfied with the Product, we encourage you to return
the unused Product for a full refund within 30 days of purchase. Thank you for your
understanding.
One Year Limited Warranty - Control Products, Inc. warrants its product to be free from
defects in material and workmanship under normal use for one year, and is not responsible
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for consequential damages or installation costs of any nature. In the event that the Product
does not conform to this Warranty at any time during the period of one year from original
purchase date, Warrantor will repair the defect and return it to you at no charge.
IMPORTANT: The Warranty is limited to replacement of the Product ONLY. Secondly,
because every phone line differs, we strongly encourage you to fully test this Product in its
actual application. This should include a full test, involving the Product actually dialing to
its designated locations and someone verifying the proper response.
This Warranty shall terminate and be of no further effect at the time the Products is 1)
damaged by extraneous causes such as fire, water, power surge, electrical spike,
lightening, etc., or not maintained as reasonable and necessary; 2) modified; 3) improperly
installed; 4) repaired by someone other than the Warrantor; 5) used in a manner or purpose
for which the Product was not intended.
WARRANTORS’ OBLIGATION UNDER THIS WARRANTY IS LIMITED TO
REPAIR OR REPLACEMENT OF THE PRODUCT ONLY. THIS WARRANTY DOES
NOT COVER PAYMENT OR PROVIDE FOR THE REIMBURSEMENT OF
PAYMENT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
It must be clear that the Warrantors are not insuring your premises or guaranteeing that
there will not be damage to your person or property if you use this Product. The
Warrantors shall not be liable under any circumstances for damage to your person or
property or some other person or that person’s property by reason of the sale or use of this
Product, or its failure to operate in the manner in which it is designed. The Warrantors’
liability, if any, shall be limited to the original cost of the Product only. Use of this
product is at your own risk.
7.3 Repair and Service:
In the event that the Product does not conform to this Warranty, the Product should be
shipped or delivered freight prepaid to Warrantor with evidence of original purchase. If in
any way you’re not comfortable with this product or its Limited Warranty, we encourage
you to return it, unused within 30 days of original purchase date with evidence of the
purchase date.
The FreezeAlarm should only be repaired by Control Products or an authorized service
representative. Do not attempt to repair or fix your FreezeAlarm or have it serviced by
anyone other than an authorized service representative or you will void your warranty.
To return a product to Control Products:
All products being returned to Control Products, Inc. must have a valid Returned Goods
Authorization Number (RGA #) from Control Products, regardless of why the product is
being returned. Warranty returns will be honored only with an RGA #. Ship warranty
return products prepaid to Control Products, 1724 Lake Drive West, Chanhassen, MN
55317. Control Products will, at its option, either repair or replace the product free of
charge and return the repaired unit or replacement unit at the lower cost shipping prepaid.
Products returned for credit are subject to a 25% restocking charge. Returns resulting
from errors by the seller are not subject to this charge. All returns must include evidence
of original purchase, showing purchase date. The RGA # should be clearly marked on the
outside of the package containing the product.
