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In most cases, you can use these types of phone lines, but you should utilize
appropriate telephone filters as specified by your DSL or Cable Phone
Service Provider. Be advised that these phone lines are not regulated the
same way a regular telephone line is and may interpret the Touch-Tones
®
differently than that of a regular POTS telephone line. More important is
that DSL and cable provided phone service from your telephone company
may require that the power is on in the monitored premises. A regular
telephone line gets its power from the telephone company and will often
operate even if the regular power is out in the premises. This means that if
you have one of these phone services, your FreezeAlarm WILL NOT CALL
OUT IF THE POWER IS OUT!
5.
If I unplug the FreezeAlarm or take out the battery, will I have to re-program
all my telephone numbers and settings?
No. The FreezeAlarm uses a special memory that retains all of your
programmed call-to phone numbers and settings indefinitely.
6.
How do I reset my FreezeAlarm?
The FreezeAlarm automatically resets itself when the alarm call-out has
been canceled and the alarm conditions have been corrected.
7.
My temperature sensor is damaged.
We offer replacement temperature sensors. The part number is TS-10-FA.
Order from our customer service department.
6.0 TROUBLESHOOTING:
1.
I did a test and my FreezeAlarm is not calling out to the programmed phone
numbers.
Double check that all phone numbers are entered correctly. Did you include
a “1” or area codes if necessary? Check the phone line connection. Is the
phone cord plugged into the FreezeAlarm and wall jack correctly? Do you
have a single line telephone line? If doing a test, did you get the
FreezeAlarm to go into alarm? Is the red alarm light on? If not, re-do the
test based on the procedure outlined in the manual. Try adding a pause in
front of the telephone number. A pause is two stars “*” in front of the phone
number.
2.
The FreezeAlarm is not responding when I press the keys on my touch-tone
phone.
Check to make sure your phone is set to the tone mode so key presses are in
touch-tone mode. Try pressing the keys for different lengths of time – either
longer presses or very short presses. Press slowly with ½ second breaks
between key presses. If this still does not work, try another phone or dial in
remotely to program. If the tones are not being accepted when you dial into
the FreezeAlarm, try a different phone or even a cell phone.
3.
The FreezeAlarm is not answering.
Either the phone lines are down or the power is out and the battery has died
preventing the FreezeAlarm from answering the phone.
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4.
I cannot cancel the alarm call-out. The FreezeAlarm keeps calling me.
Are you entering the correct security code? Do you hear the message that
the alarm call-out has been canceled? If not, your security code may be
incorrect. Are you hearing the exact same alarm message each time, even
after you have canceled the alarm call-out? If not, then the FreezeAlarm is
calling with different alarms each time. See the Multiple Alarms section on
page 24.
5.
I am receiving false temperature or power alarms.
The FreezeAlarm’s temperature sensor is accurate to within 3°F of the
actual temperature. Your sensor may be too close to a cold window or other
colder spot at the monitored location. You may also have the temperature
on your thermostat set too close to the temperature alarm setpoint on your
FreezeAlarm. Either change the thermostat setting or your temperature
alarm setpoint so there is a 5 degree difference in temperature. False power
alarms are most likely the result of the power going off and then back on
before you’ve had the chance to cancel the alarm call-out.
6.
I am receiving false Auxiliary alarms.
In some environments, the auxiliary alarm input can be sensitive to high
voltage power lines, radiation, or microwave transmissions and accidentally
trip the auxiliary alarm – even if you don’t have anything plugged into it. If
this happens, move the unit to a new location with less interference or shield
the unit and its temperature sensor so as to avoid or minimize the
interference.
7.
All the lights are off on my FreezeAlarm.
If the power is out or the power cord is unplugged, the lights on the
FreezeAlarm will not be illuminated. This is designed to save battery power
during a power failure. This could also signal that something serious has
happened to your FreezeAlarm. Check power connections and if you still
have no lights, call Customer Service.
8.
I am getting a temperature reading of 302°F (150°C) or a temperature reading
of -50°F (-XX°C).
If you are receiving a very high temperature sensor reading, your
temperature sensor is either unplugged, not plugged in correctly or it has
been damaged. Replacement sensors are available. Sensor part number is
TS-10-FA.
9.
The alarm light is blinking.
This means your FreezeAlarm is in the STANDBY mode. In this mode, it
cannot answer incoming calls and it cannot dial out during an alarm.
