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Contex SD4410, User Manual

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Contex SD4410 User Manual Download Page 48

Trouble Shooting  

 

 

                                                     

48

 

 

 

Scanner Maintenance  

error message:  
Stitching …. failed

 

This message may appear when running the 

Scanner Maintenance

 program.  

1. 

The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete 
the calibration steps as described in the section 

Maintenance

 in this guide

. 

2. 

If the problem persists after cleaning the scanning area - The problem could be caused by a loose object in the optical path. 
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb 
the scanner’s adjustment function.  

3. 

Summon your technical service provider if the problem persists.   

 

Application control keys (one touch) do not 
work 

1. 

Check the One Touch setup entries in WIDEsystem. Click on the scanner icon

 to open WIDEsystem and select the One 

Touch tab. View WIDEsystem Help for instructions. 

2. 

Check that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC 

3. 

Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with 
(compatible with) your scanner’s application control keys. See the application’s documentation or contact the application 
software dealer. 

 

Can’t operate or contact scanner after 
Firmware upgrade failure. 

A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted 
firmware update process. Only part of the intended firmware may be loaded, rendering the scanner inaccessible. You need reboot 
the scanner to 

Safe Mode

 to reapply the firmware. 

Restart the scanner. If the scanner detects corrupted firmware, it will start up in 

Safe Mode

.   

Confirm 

Safe Mode

: Open WIDEsystem – Right-double-click the WIDEsystem scanner icon on your system tray. The

 “Scanner:”

 

field should show “Scanner is in Safe Mode”.  

Follow the steps for firmware installation. 

 

NOTE

: 

Safe Mode

 is only for repairing a corrupted or interrupted firmware installation. Do not attempt to use the scanner 

when it is in 

Safe Mode

.      

 

 

 

 
 
 

 

Summary of Contents for SD4410

Page 1: ...User s Guide Wide Format Scanners Model XD2490 September 2009...

Page 2: ...21 Software applications for scanning 21 Running applications from the scanner panel 21 Batch scanning 21 Monitoring your scanner with WIDEsystem 21 Maintenance 23 About scanner maintenance 23 Cleani...

Page 3: ...plication and Scanner Maintenance software This user s guide covers the following models Scanner Model Description XD2490 24 color scanner All above models are ENERGY STAR compliant IMPORTANT Be sure...

Page 4: ...ng the scanner Scanner front view Paper forward button One Touch buttons Paper ready indicator Error indicator Power button and indicator Paper backwards button Scanner bed paper feed area Scanner lid...

Page 5: ...Overview of Scanner 5 Scanner rear view Connection panel Release buttons for opening scanner lid for maintenance USB interface connection Main power connection socket Main power switch...

Page 6: ...stand or on a sturdy table Make sure there is enough space behind the scanner to allow the media to run out IMPORTANT DO NOT YET CONNECT THE SCANNER TO POWER OR PC See also the Safety Instructions at...

Page 7: ...be powered off before connection with the scanner Disconnect the power plugs Disconnect the power plugs from the PC and the scanner CAUTION This step is to ensure your own personal safety and to help...

Page 8: ...nal scan area should be wiped clean for any dust accumulated during packaging and shipping The scan area is under the scanner lid so you have to open it The scanner lid release buttons are at the back...

Page 9: ...body Open the scanner lid all the way back Clean the internal scan area Wipe the internal scan area free of dust Use a dry lint free cloth If you detect smudges on the glass that cannot be wiped clea...

Page 10: ...our scanner The USB connection socket is at the scanner s back Connect the other end of the interface cable to the PC Connect the A connector end flat end to a USB port on your computer NOTE It is rec...

Page 11: ...Connect power to the wall outlet Connect the other end of the scanner power cable to the power outlet CAUTION The scanner is equipped with a three wire pin grounding type plug If you cannot insert the...

Page 12: ...back of the scanner Turn on your PC and start Windows Windows will detect the new hardware scanner during startup and will prompt to load the necessary drivers that were installed in step 2 Follow Win...

Page 13: ...atus tab dialog 4 If the scanner was not installed correctly a message will inform you that your scanner could not be detected If this is the case turn off power to all connected devices and repeat th...

Page 14: ...he network 3 Press the OK button to accept the settings On most LAN systems this is all you have to do However some systems will require Advanced settings such as specific communication port numbers C...

Page 15: ...ss I for ON and 0 for OFF Self test procedure When you turn the main power ON the scanner runs a short self test procedure This takes less than one minute The 3 LEDs on the panel will be on during the...

Page 16: ...de for scanner operation The scanner will go from Wake mode into Sleep mode Automatically after a set idle time see Sleep mode options below Manually when you hold the power button down for 3 seconds...

Page 17: ...r Sleep mode automatically option proceed to the next step to set the Idle time value 6 Set the value Idle time before entering sleep This is the number of minutes the scanner can stand idle before en...

Page 18: ...ter with the scanner center marking Automatic loading With automatic loading the scanner takes the original as soon as you insert it in the paper slot Automatic loading is reliable for most jobs and e...

Page 19: ...Ready LED lights green 4 While holding the original in place with one hand use the other hand to press and hold down the Paper Forward button on the scanner When Paper Ready LED is green press the Pap...

Page 20: ...put size in your application s input size dialogs NOTE The availability of the Input size options described below will depend on your scan copy software and its level of compatibility with the scanner...

Page 21: ...s The one touch buttons 1 2 and 3 Batch scanning Batch scanning involves jobs where you want to feed and scan a whole set of originals that require equal scan settings The basic steps are 1 Set your s...

Page 22: ...o install it on your scanner Initiate a scan of the system s hardware bus for re establishing the interface Right click on the scanner icon select Advanced Options Rescan Hardware Bus Assign reassign...

Page 23: ...recision Scanner Calibration is easy to perform To run you insert a Calibration Sheet and start the Scanner Maintenance program The rest is done by the program Make sure the scanner is clean before ca...

Page 24: ...points parts and areas you need to recognize when cleaning the scanner Instructions regarding the cleaning tasks that involve these points follow below Lower rubber transport rollers Lower pressure ro...

Page 25: ...he main power switch at the back of the scanner to the OFF position 0 Disconnect the scanner s power plug CAUTION Always disconnect power before cleaning the scanner This step is to ensure your own pe...

Page 26: ...tons The next steps involve cleaning the scan area under the scanner lid so you have to open it The scanner lid release buttons are at the back of the lid 1 Stand at the front of the scanner 2 Push do...

Page 27: ...and clean lint free cloths for cleaning the glass plate Do not reuse the cloth you used to wipe the scanner bed 4 Spray apply a mild streak free glass cleaner onto a lint free cloth 5 Gently wipe the...

Page 28: ...completely using another clean dry lint free cloth 5 Make sure that you leave the area dry CAUTION Do not spray apply cleaner fluids directly to the rollers or anywhere else in the scan area Clean th...

Page 29: ...so you wipe all sides The transport rollers are all connected on the axels so you only need to turn one to turn them all 4 Dry the transport rollers completely using another clean dry lint free cloth...

Page 30: ...Maintenance 30 Your scanner is clean You have completed the steps required for cleaning your scanner and the scan area 11...

Page 31: ...ner and scan area before calibrating To calibrate your scanner Turn the scanner power ON If the main power is OFF press the main power switch at the back of the scanner to the ON position If the scann...

Page 32: ...e welcome dialog to proceed Insert the calibration sheet During the process the wizard will ask you to insert the Calibration Sheet that came with your scanner The sheet s printed side must be inserte...

Page 33: ...ation sheet will be rescanned a number of times as the program processes data Let the program complete all calibration steps Finished The wizard will tell you when the process is finished 1 Remove the...

Page 34: ...ratched and this can affect image capture precision Changing the glass will renew your scanner and ensure optimal results To replace a worn glass plate Turn the main power to OFF Press the main power...

Page 35: ...ously slide both release buttons towards the scanner s center with your fingers until you feel them unlock 4 Use your other fingers to grip the edge of the lid Open the scanner lid Pull the lid back 1...

Page 36: ...plate The glass plate is held and locked in place with 4 small white colored latches Each latch can be released from the glass plate by pressing down on its corresponding latch release button Each lat...

Page 37: ...dge where the arrow label indicates At the same time press down on the latch release button in the first rightmost square hole 4 Carefully use the tool to flip the edge of the glass upwards until it c...

Page 38: ...ht NOTE If you can t get your thumbs under the glass use the sharp flat tool from step 5 to tip the glass high enough to get a thumb underneath 3 Tip the glass back and up so its two ends are free Det...

Page 39: ...t indicate which is the bottom surface of the glass See the illustration of the glass plate s profile below 5 Hold the glass so that the bottom side surface faces your body as indicated in the glass p...

Page 40: ...til the glass plate rests in the scanner lid between the 2 grooves top bottom position grooves Lock the new glass plate in place The glass needs to be locked in place with the two latches At this poin...

Page 41: ...e cloth 4 Make sure that fluids to not get under the glass and that you leave the area dry CAUTION Do not spray apply cleaner fluids directly on the glass plate or anywhere else in the scan area Glass...

Page 42: ...atures are released or other improvements are made to the scanner though its firmware 2 An error is discovered in the firmware version you have in the scanner and your manufacturer recommends installa...

Page 43: ...uick menu Right click the scanner icon in the system tray 4 Select Advanced Options 5 Select Update Scanner Firmware 6 Browse the folders on your machine and find the firmware exe file you wish to app...

Page 44: ...n may include instructions and actions to remedy the error Follow the instructions on your screen 3 Look for a description of the error and remedy in this users guide s trouble shooting section Follow...

Page 45: ...ed to step through the dialogs from there the scanner will be entered on the system as a new device without functional drivers If this is the case the scanner will be displayed in the Windows Device M...

Page 46: ...a description of the error in this users guide Follow the instructions provided In some cases you may need technical assistance You should contact your service provider if one or more of the following...

Page 47: ...d to open the scanner lid to remove it 3 Simultaneously press the lid release buttons towards the scanner s center with your fingers until you feel them unlock Use your other fingers to grip the edge...

Page 48: ...efined in the WIDEsystem One Touch setup entries are installed on your PC 3 Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with compati...

Page 49: ...e or more thin vertical lines in the direction of paper feeding show up in the scanned image but not in the original drawing This is often caused by an unclean glass plate Even a single spec of dirt i...

Page 50: ...Slots or openings in the cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating These openings must never be blocke...

Page 51: ...to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CE Regulations EU This equipment has been tested and...

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