Contex SD One MF 24 User Manual Download Page 65 | Manualshive

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Troubleshooting

65

Problems related to scanner operation

Problem

Possible Causes and Remedies

Error message:

Paper Jam

You will know that a Paper jam error has occurred when the scanner stops scanning while the document is still engaged in the drive system. To
remedy:

1.

Open the scanner lid. Simultaneously press the lid release buttons towards the center of the scanner until you feel them unlock. Grip the
edge of the lid as it opens.

Press the lid release buttons to open the lid.

2.

Pull the lid backwards to open, hold it with one hand and use the other hand to pull out the document so it comes completely free of the
scanning area.

3. Close the lid.

When the scanner is ready again, reload the document again to scan.

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Summary of Contents for SD One MF 24

Page 1: ...User Guide Wide Format Scanners Model SD One MF July 2016 ...

Page 2: ...p mode 25 Document Positioning 26 Scanning one or a set of documents 26 Scanning to file 27 The basic steps 27 Scan destinations 28 Independent scan destinations USB Email 28 User and Personal scan destinations PC and Cloud services 29 Scan to file settings 30 Scan Validation 31 The Contex LINK scan client software 32 Making copies 34 The basic steps 34 Copy settings 35 Copy Validation 36 Wi Fi se...

Page 3: ...About this Guide 3 Problems related to scanner operation 65 Problems related to the scanning results 68 Appendixes 70 Important safety instructions 70 Regulations 71 ...

Page 4: ...to refer to 1 The Installation section describes how to correctly install and activate your scanner 2 The Scanning to file and Making copies sections describe how to operate your scanner 3 The Scanner Maintenance section describes how to get the best results from your scanner This user guide applies to the following models Scanner Model Description SD One MF 44 44 color scanner SD One MF 36 36 col...

Page 5: ... parts buttons and areas you need to recognize in order to use the scanner Scanner front view Scanner bed paper feed area Scanner lid Release button for opening scanner lid for maintenance Insertion slot for document feeding Touch screen USB Key slot ...

Page 6: ... connection for copying emailing and scanning to PC and cloud PC and Cloud destinations require use of the Contex LINK client supplied Main power connection socket Main power ON OFF switch USB port for 3rd party software and test purposes Wi Fi network adapter do not remove ...

Page 7: ...move paper manually Paper feed back Use to remove paper manually Reset To reset from any state and go back to start Go button To start a scan or copy after making any settings changes if required Scroll menu Scroll on the touch screen in both directions to view and select actions ...

Page 8: ...t the back of the scanner IMPORTANT DO NOT CONNECT THE SCANNER TO POWER OR THE NETWORK LAN AT THIS STAGE See also the Safety Instructions at the end of this user guide Cleaning the scanner Clean the scanner feed tray Lightly clean the scanner exterior surfaces to remove any dust that might have accumulated during transportation Start with the feed tray The feed tray is the flat surface in front of...

Page 9: ... and shipping Start by opening the scanner lid using the release buttons at the back of the scanner side covers 1 Stand at the front of the scanner 2 Pull back on both of the release buttons with your fingers until you feel each of them unlock Cleaning the scanner Open the scanner lid Retaining your grip on the edge of the lid pull it upwards and backwards towards your body Open it all the way bac...

Page 10: ... Cleaning the scan area later in this guide for further instructions on how to clean the scan glass and surrounding areas Closing the lid Cleaning the scanner Close the scanner lid Close the lid after cleaning the internal scan area 1 Push the scanner lid all the way down until you hear both release buttons click back into position 2 Now move your fingers away from the release buttons slightly and...

Page 11: ...the plug into the socket Connect power cable Connecting the power cord to the electricity outlet Connect the power plug end of the scanner power cord to a suitable power outlet CAUTION The scanner is equipped with a three wire pin earth grounded plug If you are unable to use the plug with your outlet contact a qualified electrician to replace the plug or outlet to ensure a grounded power connectio...

Page 12: ...een and fold it into the upright position Connect LAN cable Connect to the LAN Connect the scanner to the LAN local area network The LAN socket is at the back of the scanner Connecting the scanner to an network using the LAN socket will automatically disable wireless networking and switch the scanner into wired LAN networking mode 9 10 ...

Page 13: ...ke the user through a series of configuration pages on the touch screen The Wizard sets up Network Connection for communication to printer s cloud and network computers Languages keyboard and screen can be different Date and Time Email Server settings for sending scans to recipients via email Printer for copying Activation of the scanner Any of these settings can be skipped and returned to at a la...

Page 14: ...Follow the screens shown in path below to return to this area after the wizard has completed Press the Next button to proceed Use the Back button to go back a step where displayed Scanner installation LAN network settings DHCP By default the scanner will automatically try to obtain an IP address using DHCP if cable connected to a local area network LAN Connecting via wifi is not possible when the ...

Page 15: ...o connect using wifi See Using the WiFi Connection later in this manual for more information settings system network Scanner installation LAN network settings static To manually set a static network IP address follow the screens shown in path below to uncheck Automatically obtain IP address A static address and subnet mask can now be set Consult your IT person if necessary settings system network ...

Page 16: ...Select the preferred language for the screen and keyboard Different languages can be combined as the screen and keyboard languages do not have to be the same Selecting a new language updates the current setting settings system language Press the Next button 16 ...

Page 17: ...ical touch keypad then enter today s date in dd MM yyyy day short month year format Press Enter to store the value settings system regional 2 Set the time Touch the Time area onscreen then using the numerical touch keypad enter the time in 24 hour format Press Enter to store the value settings system regional Press the Next button 17 ...

Page 18: ...e of the person to receive the scans 4 Max MB the maximum size of email the server should allow including the attachment 5 Test checks the email account settings entered above 6 Address Book if set to yes all email addresses sent to will be collected in an address book for easy re selection settings system email Contact your IT administrator if you don t know the exact settings You can skip this s...

Page 19: ...printer This ensures the unused margins in the printed original are not reproduced in the copy 4 Press the Media Profiles button to start the media profile wizard You will need to create media profiles for every type of media that will be used with the printer Media profiles ensure optimal color copy results Press the Next button settings system printer NOTE For Epson printers please select the me...

Page 20: ...ing properly for this operation Step 3 Load the printed color calibration page into the scanner taking care to align the black arrow with the scanner center load point Now press the Scan button to scan the printed color calibration page Step 4 Press OK when you see the Media Profile Created message Make a new profile for each different type of paper used in the printer you wish to copy to NOTE If ...

Page 21: ...Activation Activate your scanner You must activate your scanner with its license key before it can be used The easiest way is through your scanner network connection 1 Make sure your scanner is connected to the network 2 Locate your activation sheet The license key is in the QR code and will be read by the scanner 3 Load the sheet in the scanner and press the scan button to activate the scanner 4 ...

Page 22: ... the Activation Code using the License Key from your dealer and the Hardware ID from the scanner 3 Using the browser of your internet device follow the instructions below On your internet device go to www licenseactivate com 1 Enter the Serial Number or Hardware ID key for the scanner 2 Enter the License Key 3 Press the Activate button to generate the Activation Code and write it down At the scann...

Page 23: ... Installation and Activation completed When the scanner has been correctly installed the screen will briefly show the Scanner is activated message and then switch to the normal start screen where the full range of scanner options will be displayed 22 ...

Page 24: ...User Interface 24 Screens Overview Settings Google Drive box DropBox Windows Cloud USB memory Copy Email Computer User ContexLINK User Personal Independent General Cloud ...

Page 25: ...mode after a preset period of inactivity idle time This period of inactivity can be extended or shortened to match your normal workflow 1 Scroll to select the Settings button 2 Select System then Timers 3 Press the Sleep button to set the idle time 4 A setting of 0 means that the scanner does not go to sleep NOTE When the scanner main power is ON but in Sleep mode the scanner can be woken by inser...

Page 26: ...and align the center of the document with the mark on the center of the scanner Scanning one or a set of documents Using the Set Ready scanning system 1 If you have several similar documents that all require the same scan settings you can load them into the scanner one after the other without needing to touch the green button 2 Insert your next document before the counter reaches zero to keep the ...

Page 27: ...o USB memory sticks email accounts to your own PC and even to personal cloud services This step is only required when scanning to your PC or to a cloud service The list shows all users that have the scan client installed on their PC PIN will only be required if setup by the user in Contex LINK Select document type scan quality file format or press the green button and simply use the default settin...

Page 28: ...ption in the scroll menu 3 Choose your settings then press the scan button The DCIM folder is the always the default location for scans to memory stick 4 After scanning be sure to touch the USB safe ejection button if displayed onscreen before removing the memory stick Scan to Email Send the scan to an email address 1 Press the email option 2 Enter the target email address using the onscreen keybo...

Page 29: ... On the scanner select the User icon and select yourself or another user from the list 2 Enter your PIN code if prompted NOTE PIN will only be required if setup by the user in Contex LINK 3 Configure your scan settings then scan 4 To locate the scan on your PC a On your PC press the Contex LINK icon on your system tray to open the Contex LINK scan client b Select the folder icon at the top of the ...

Page 30: ...s the scanner capture area Auto The scanner detects the size automatically All Scan the full width of the scanner Format The file type of the output file TIF JPG PDF PDF A Validate Open a scan preview for validation and to add small edits before saving to file YES Opens the preview NO Bypasses the preview A SELECT select validation entity B CROP drag green border press green button to save C DRAW ...

Page 31: ...t on screen plus added annotations Cancels the scan Select text and freehand lines to change or delete them Remove image data outside of the crop lines Add freehand lines to the scanned image Add text to the scanned image Active Edit Controls appears when annotations are selected Increase line thickness decrease line thickness increase font size decrease font size change text or color delete NOTE ...

Page 32: ...e all connections back to the user pc and to any cloud accounts such as Box Dropbox Google Drive and OneDrive that the user wants to connect to Install Contex LINK At the scanner 1 Locate the scanner network IP address About Wired LAN IP address Wireless Wi Fi IP address At the computer Use an internet browser to download the Contex LINK software from the scanner or from the internet 1 Go to http ...

Page 33: ...nnect to your personal cloud services a Select a cloud service by pressing its icon e g the Dropbox icon b The service s authentication screen will be displayed c Enter your credentials to authenticate your cloud service account and create the connection between the scanner and the cloud service d Repeat for any other cloud services you subscribe to e The connection setup will be saved and applied...

Page 34: ...gned center to the scanner center In order to make copies a printer and media profile for used media must be set up in the scanner settings Select document type scan quality file format or press the green button and simply use the default settings Press the green button to start copying See the section on Loading Documents See the section installation Set up your printer See this section for detai...

Page 35: ... there is no option that matches your media then you need to create a media profile See installation Set up your printer s media profiles Resize The size of the printed output None no resizing create a 1 1 copy Paper select a standard paper size ANSI ISO Scale Enter a scale percentage e g 50 Copies The number of copies you want output Select the number Validate Open a preview for validation and to...

Page 36: ...py on screen plus added annotations Cancels the copy Select text and freehand lines to change or delete them Remove image data outside of the crop lines Add freehand lines to the scanned image Add text to the copy image Active Edit Controls appears when annotations are selected Increase line thickness decrease line thickness increase font size decrease font size change text or color delete NOTE Pr...

Page 37: ...ess range of your wireless router and you have first removed the wired LAN Ethernet connection Plug in the power connection and switch ON the scanner From the touch screen choose Settings select System then select Wi Fi NOTE It is not necessary to power OFF the scanner when changing from wired to wireless network operation ...

Page 38: ... network you wish to attach to For hidden networks where the SSID Service Set Identifier is known but not visible it can be typed in manually using the Manual SSID option A password can be used to prevent unauthorised scanner connection to a wireless network Leave the password line blank and press OK if you do not want to use this option Wi Fi password screen Manual SSID input screen ...

Page 39: ...t preferred languages for Screen and Keyboard They do not need to be the same Timers Timeout is the time the scanner will stand idle before the scanner resets itself to its default settings so that it is ready for the next user Sleep is the time the scanner can stand idle before going into sleep mode Update To update your system software with the latest version The system will search for a newer v...

Page 40: ...ner if your output is not optimal and cleaning above does not remedy the problem Calibration will align the image capture sensors and renew the scanner s original color and BW precision Scanner Calibration is easy to perform Just insert a Calibration Sheet and run the Calibration Wizard Make sure the scanner is clean before calibrating See more under the section Scanner Calibration Cleaning the sc...

Page 41: ...lustration indicates the key points parts and areas you need to recognize when cleaning the scanner Instructions regarding the cleaning tasks that involve these points follow below Lower rubber transport rollers Lower pressure rollers long white Upper precision rollers Glass plate Lid latch lever For opening lid to access scan area ...

Page 42: ...ress the main power switch at the back of the scanner to the OFF position 0 Cleaning the scanner Disconnect the scanner power plug CAUTION Always disconnect power before cleaning the scanner This step is to ensure your own personal safety and to help protect your device from potential damage 1 2 ...

Page 43: ...een To protect the touch screen during scanner maintenance grasp the top edge and fold it down Cleaning the scanner Clean the scanner feeding bed Clean your scanner flat feed tray surface so dirt and dust are not dragged into the scan area with the original 4 3 ...

Page 44: ...the back of each scanner side cover 1 Stand at the front of the scanner 2 Pull back on both of the release buttons with your fingers until you feel each of them unlock Cleaning the scanner Open the scanner Retaining your grip on the edge of the lid pull it upwards and backwards towards your body Open it all the way back until it stops 5 6 ...

Page 45: ...area Cleaning the scanner Clean the upper precision rollers The upper precision rollers are in the lid aligned in two rows on each side of the glass plate Their function to keep the document on a straight path as it moves forward in the scanner The upper precision rollers are in direct contact with the original s ink side and thus may require extra care when cleaning 1 Spray apply a mild streak fr...

Page 46: ...e else in the scan area Cleaning the scanner Clean the transport rollers The transport rollers the black rubber wheels placed in two rows on each side of the white pressure rollers The black transport rollers are motorized and move the document through the scanner 1 Spray apply a mild streak free glass cleaner onto a lint free cloth 2 Gently wipe the transport roller s surface 3 Use the cloth to t...

Page 47: ...ick 2 Gently try to pull the lid open to ensure that it is locked in its closed position Cleaning the scanner Your scanner is clean You have completed the steps required for cleaning your scanner and the scan area 1 Lift the touch screen back to its upright position 2 Plug in the scanner 3 Turn the main power switch to ON 11 12 ...

Page 48: ...e sure to clean the scanner and scan area before calibrating To calibrate your scanner Calibration Turn the scanner power ON If the main power is OFF press the main power switch at the back of the scanner to ON If the scanner is in Sleep mode press any button to Wake up the scanner The scanner is ready for calibration once it is fully powered up 1 ...

Page 49: ... Calibration Select the Calibration type Select either Mechanical Calibration or Full Calibration Mechanical Calibration will only align horizontal capture for correct image stitching Full Calibration will perform Mechanical Calibration alignment plus B W calibration and Color calibration 2 3 ...

Page 50: ...e wizard will ask you to insert the Calibration Sheet that came with your scanner The printed side of the sheet must be inserted face up Align the sheet midpoint arrow with the scanner midpoint arrow and feed the sheet into the scanner Click the wizard Next button to continue 4 ...

Page 51: ...n sheet will be rescanned a number of times as the program processes data Let the program complete the calibration steps you requested The wizard will tell you when the process is finished 1 Remove the Scanner Calibration Sheet from the scanner 2 Return the Scanner Calibration Sheet to its protective cover and then place it in the storage folder 3 Store the folder in a dry place and out of direct ...

Page 52: ...enew your scanner and ensure optimal results Key parts you need to know for replacing the glass plate The illustration below shows the scanner seen from the rear with its lid open It indicates the key parts and buttons you need to recognize when replacing a worn glass plate The glass plate is held and locked in place with small plastic latches Each latch can be released from the glass plate by rem...

Page 53: ...switch at the back of the scanner to the OFF position then disconnect the Ethernet and power cable Replacing the glass plate Pull out the scanner power plug CAUTION Do not ignore this instruction This step is to ensure your own personal safety and to help protect your device from potential damage 2 1 ...

Page 54: ...e the lid by pressing the lid release buttons The internal scan area should be wiped clean of any dust that may have settled on it during packaging and shipping Open the scanner lid using the release buttons at the back of the scanner side covers 1 Stand at the front of the scanner 2 Pull back on both of the release buttons with your fingers until you feel each of them unlock 3 4 ...

Page 55: ...Maintenance 55 Replacing the glass plate Open the scanner Pull the lid backwards towards you and open the scanner lid all the way back to reveal the scan area and glass plate 5 ...

Page 56: ...SD One 24 You will need to locate and recognize the key parts that you will access for replacing the glass plate see the overview of key parts for glass replacement above 1 Stand at the rear of the scanner Start at the scanner s right side 2 Remove all the screws and latches in the top row only 6 ...

Page 57: ...te is now free for removal from the scanner 3 Swing the top edge of the glass plate out so it s free of the scanner 4 Grip the glass plate edge and lift away it from the scanner CAUTION The glass plate is long and thin and quite fragile Take care not to break it over the scanner 7 ...

Page 58: ...cing correctly Note the direction of the facetted edges that indicate which is the document side of the glass See the glass plate profile illustration right 5 Hold the glass so that it faces as shown below 6 Lower the glass plate into the scanner at an angle as shown so that the glass plate lower edge rest in the lower latches see next step CAUTION The glass plate is long and thin and thus fragile...

Page 59: ...ilt the upper edge until the glass plate fully rests in the scanner lid Replacing the glass plate Lock the glass plate in place Replace the 6 latches and 6 screws 4 on the SD one MF 24 1 Insert latches and screws start at the right side 2 Gently tighten the screws do not overtighten 3 Check that the latches are now holding the glass plate 10 9 ...

Page 60: ...hat fluids do not get under the glass plate and that you leave the area dry CAUTION Do not spray apply cleaner fluids directly on the glass plate or anywhere else in the scan area Replacing the glass plate Glass plate replaced successfully 1 Close the scanner lid all the way down until you here the lid latches click Gently try to pull open the lid to ensure it is locked in the closed position 2 Pu...

Page 61: ...ill be made available for your scanner a notification will appear on your screen asking you to register for updates Once you register all future updates will be sent to your system automatically When an update is available you will receive a notification and can choose to activate the update immediately or wait until it is convenient Updating manually You can also update your software manually thr...

Page 62: ...Contex LINK on the PC 3 Press the setup icon 4 If the Update button is active press the button to initate the download and installation wizard 5 Follow the isntructions on your screen NOTE You can also install Contex LINK from http www contex com LINK Contex LINK scan client software uodate Press the Update button ...

Page 63: ... Write down your scanner model name and serial number The serial number is printed on the label on the underside of the scanner s lid Open the lid to view the label 2 Write down your Firmware and software versions If your software interface is up and running select About 3 Write down your Contex LINK client software version Open the Contex LINK software on your PC The version number is displayed a...

Page 64: ...Troubleshooting 64 Send or save the scanner s log files These will help your service technician locate and solve the problem ...

Page 65: ... To remedy 1 Open the scanner lid Simultaneously press the lid release buttons towards the center of the scanner until you feel them unlock Grip the edge of the lid as it opens Press the lid release buttons to open the lid 2 Pull the lid backwards to open hold it with one hand and use the other hand to pull out the document so it comes completely free of the scanning area 3 Close the lid When the ...

Page 66: ...C and that you have setup the parameters for the specific cloud service See the section The Contex LINK scan client software for instructions 2 If you have made the settings test your login credentials to the cloud service from your PC 3 Repeat the cloud service setup in Contex LINK 4 Ensure that you have the latest version of the Contex LINK software on your PC If not update Contex LINK and repea...

Page 67: ...ntex Solutions folder in the root e Scan to cloud service Dropbox the Contex Solutions folder in the Apps folder 2 If the file transfer failed you will see the file listed in the Contex LINK error log Start Contex LINK on the PC to view Contex LINK error log I cannot scan to email You selected scan to email and entered the right email address But you receive an error and the scanner email icon is ...

Page 68: ...d recreate a new media profile a Thoroughly clean the scanning area See Cleaning the scan area for instructions b Run the calibration wizard and steps as described in the section Scanner Calibration in this guide Be sure to choose full calibration Now create a new Media profile c Select Printer d Select Media Profile to start the media profile wizard to create a new media profile e Follow the inst...

Page 69: ... along your entire scan To remedy 1 Clean your glass plate and rollers as described in this users guide under Cleaning 2 Most of the dirt on the glass plate comes from the documents that are passed against it Wipe the document clean with a dry lint free cloth before feeding the document into the scanner 3 If the problem persists after cleaning calibrate the scanner The scanner may have memorized d...

Page 70: ...that the total rating of all products plugged into the wall outlet does not exceed 15 amperes H Slots or openings in the cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating These openings must never be blocked or covered The openings should never be blocked by placing the unit on a bed sofa rug or other similar ...

Page 71: ...a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures VCCI Regulations Japan This equipment has been tested and found to comply with the limits for a Class A product according to Agreement of VCCI 2008 CISPR 22 Toxic or Hazardous Substances or Elements 有毒有害物质或元素名称及含量 Part Name 部件名称 Toxic or hazardous Substances and Element...

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