Condec UPS3000, Installation, Operation & Maintenance Manual

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UPS3000/UPS3110/UPS3210 Warranty and Return Policy 61
UPS3000/UPS3110/UPS3210 Warranty and Return Policy
If possible, please save original packing material which is specifically designed for the unit. Should it be
necessary to ship the unit back to the factory, a suitable shipping container must be used along with sufficient
packing material. If at any time, the instrument must be returned for repair, recalibration or modification, please
be sure that a description of the work to be performed is included. Do not put a shipping label on the unit as a
shipping container. Some units have been severely damaged this way. This is a delicate, precision instrument.
Any damage incurred because of poor packaging procedures will ultimately result in added service charges and
longer turn-around times.
Vent all pressure lines to the atmosphere before shipping.
When factory service is required, send in only the unit for repair. Retain fittings, manuals, etc. at your facility.
However, if there is a problem with a particular part, send in that part with the unit.
If a unit is found to be defective, it may be returned to our repair facility at the following address:
CONDEC
3 SIMM LANE
DOOR D, UNIT 2A
NEWTOWN, CT 06470
ATTN: PRESSURE PRODUCTS/REPAIR LAB
Each unit's I.D. plate is stamped with a date code (week/year) prior to shipment. Our warranty is twelve (12)
months from that date code and includes repair and/or replacement of the unit at our Newtown facilities at no
charge. Units subjected to abuse or damaged by external influences, are not covered under warranty.
If the unit is found to be out of warranty, an evaluation charge of not less than fifty (U.S.) dollars ($50.00) will be
charged. Please note on any attached paperwork if a repair estimate is required or if there are any other specific
instructions.
Please be explicit as to the nature of the problem and/or its symptoms. Your documentation will save needless
time and expense. Also, please include a return shipping address (with a street address) and a contact name with
fax and telephone numbers. Contact numbers are necessary to provide a job estimate and in case further
questions arise at the factory.
#AUTION