44
GETTING HELP
GETTING HELP
TROUBLESHOOTING SECTION IN THIS USER’S GUIDE
Please refer to the Troubleshooting section first, as it contains some of the most common problems
that users encounter.
WEBSITE CUSTOMER SUPPORT/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support
website at
www.concord-camera.com
to view the Frequently Asked Questions (FAQ) by clicking the
appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues
are posted and answered in the FAQ section. If the problem you are encountering is not listed either
in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also
E-mail us by clicking the E-mail address link to the customer support center in the “
Camera Support
”
Section.
CUSTOMER SUPPORT
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed
either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free
to speak to or email a customer service representative. Before emailing or calling us, please have the
following information ready:
Camera Information:
Computer Information:
Name of camera model
Operating System
Camera Serial Number
Computer Maker and Model
Exact Error message received
