Comtec Encore 4, User Manual, Page: 22 / 36

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UMAN-EN4
• Open the printer by pressing the “Open” button on
the front of the unit.
• Swing the print head open.
• Use the cleaning pen supplied with the printer and/
or alcohol and cotton swabs to clean the surface of
the print head, the platen, the sensors and the
peeler roller.
Cleaning the platen (print roller):
• Open the printer by pressing the “Open” button on
the front of the unit.
• Swing the print head open.
• Gently clean the platen with the cleaning pen
supplied with the printer and/or alcohol and a
cotton swab.
Cleaning the peeler roller:
Saturate a cotton swab with alcohol. Gently clean
the ridges of peeler roller with swab to remove
label adhesive residue. Rotate the peeler roller as
needed.
Cleaning Sensors
Bar/Gap Sensor:
The Bar/Gap sensor is located inside the media
compartment behind the platen. Blow out any dust
deposits carefully, then finish cleaning with the
cleaning pen supplied with the printer and/or
alcohol and cotton swabs.
Label Presence Sensor:
The label presence sensor is located on the out-
side of the print head. Remove any material block-
ing the lenses, blow out any dust deposits care-
fully, then finish cleaning with the cleaning pen
and/or alcohol and cotton swabs.