Comtec Encore 4, User Manual, Page: 19 / 36

O-13
UMAN-EN4
Troubleshooting
Self Test:
Perform the self test as described in the Controls sec-
tion. Unit should print a solid black line and two reports.
The first report indicates model, ROM version, serial
number, baud rate, etc. The second report contains
application information. If no second report appears,
there is no application loaded.
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Troubleshooting Guide
No power
• Check battery, recharge or replace as necessary.
Media does not feed:
• Be sure print head is closed and latched.
• Check spindle holding media for any binding.
• If unit is equipped with label presence sensor: Insure most
recently printed label is removed. Also insure label sensor is
not blocked.
• Check media. If linerless unit, insure media does not have
liner.
Poor or faded print:
• Clean print head.
• Check/replace battery.
• Check quality of media.
Partial/missing print:
• Check media alignment
• Clean print head.
• Verify print head is closed and latched properly
Prints illegible characters:
• Check baud rate.
No print:
• Check baud rate
• Replace battery
• Check cable connection to terminal
• Wireless units: verify communication link between printer and
terminal
• Invalid label format or command structure — use Hex Dump
Mode for troubleshooting.