Agent and CA ARCserve Backup Error Messages
Appendix A: Troubleshooting and Disaster Recovery 91
Agent and CA ARCserve Backup Error Messages
This section explains the most common error messages for CA ARCserve Backup
and the Agent for Microsoft SQL Server.
Backup or Restore Operation Failed
Backup or restore failed.
Reason:
There are a number of reasons for backup or restore failure.
Action:
To resolve this condition, perform the following actions:
■
Determine if the backup or restore failed because an incompatible
database option was set. For more information, see Valid Operations
with SQL Server Database Options.
■
Check the Agent for Microsoft SQL Server log file sqlpagw.log for specific
errors. This log is located in the Backup Agent directory.
■
See the Microsoft SQL Server manual for information on backup and
restore operations.
No Icon in Browse Tree
No Microsoft SQL Server icon in the the backup source or restore
destination tree.
Reason:
This can occur if the Agent for Microsoft SQL Server is not installed or the CA
ARCserve Universal Agent service is not running or not functioning, or if no agent
entry exists in either of the following place in the registry:
SOFTWARE\ComputerAssociates\CA ARCserve Backup\SQLPAAdp\Instances
A SQL Server 7.0 instance is represented by a key named dbasql170. A SQL
Server 2000 or later instance is represented by a key named
dbasql@
instancename
.
Note:
The instance name for a default instance at SQL 2000 or later is called
MSSQLSERVER.
Action:
To address this error, verify that the Agent for Microsoft SQL Server is installed.
Restart the CA ARCserve Universal Agent service. Check the registry for the
agent entry and reinstall the Agent for Microsoft SQL Server, if necessary.
