Compaq Presario 5000 Series Maintenance And Service Manual Download

Page: 172 / 216

United States

Compaq Presario Internet PC 5000 Series Computers

TROUBLESHOOTING

PRODUCT DESCRIPTION

TROUBLESHOOTING

ILLUSTRATED PARTS CATALOG

REMOVAL AND REPLACEMENT PROCEDURES

JUMPER AND SWITCH INFORMATION

SPECIFICATIONS

CLEARING CMOS

POWER-ON SELF TEST (POST)

CONFIGURATION

DIAGNOSTIC ERROR CODES

TROUBLESHOOTING WITHOUT

DIAGNOSTICS

Clearing CMOS

If the power-on password is unknown, clearing CMOS will disable the password and allow

the computer to boot.

The location of the Real-time clock (RTC) battery is shown on the system board

illustration below.

Complete the preparation for disassembly
procedures

Remove the side access panel

To disable the password, move the jumper

from pins 1-2 (normal) to pins 2-3 (clear

CMOS) for 10 seconds, then return to pins 1-2

Summary of Contents for Presario 5000 Series

Page 1: ...028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS See the Notice for copyright and trademark information and the Preface for symbol co...

Page 2: ...4FR 5014UK 5016EA 5016NL 5006CL 5016SE 5016SW 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMAT...

Page 3: ...028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Confi...

Page 4: ...12SE 5014EA 5014FR 5014UK 5016EA 5016NL 5006CL 5016SE 5016SW 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND ...

Page 5: ...T 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL REPLACEMENT PROCEDURES INDEX PAGE This section provides general service information for Compaq Series Personal Computers Adherence to the procedures and precautions...

Page 6: ...Expansion Card Power Supply Assembly 1394 Card Front I O Board Memory Module Hard Drive System Board and Components RTC Battery Microprocessor Heatsink Assembly ...

Page 7: ...008EA 5011DK 5011SE 5012SE 5014EA 5014FR 5014UK 5016EA 5016NL 5006CL 5016SE 5016SW 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT ...

Page 8: ...16SE 5016SW 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SZ 5017DK 5017EA 5020NL 5020PT 5024FR 5028BE 5028EU 5028ES 5028UK 5029EA 5029DK 5031EA 5032BE 5032SZ 5032UK 5016SW PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS SPECIFICATIONS ...

Page 9: ......

Page 10: ...VD DRIVE CD RW DRIVE DISK DRIVE FAX MODEM POWER SUPPLY ASSEMBLY SYSTEM BOARD CD or DVD Drive CD RW Drive Please select a drive to view specifications CD Drive DVD Drive CD RW Drive CD Drive Dimensions U S Metric Width in cm Height in cm Depth in cm Weight lb kg Modes Supported CD ROM Mode 1 and Mode 2 CD DA Audio CD XA Mode 2 Form 1 and 2 Photo CD Multiple Session Video CDI Multiple Session CD Plu...

Page 11: ...A 2324 bytes Center Hole 1 5 mm diameter Diameter 120 mm 80mm Thickness 1 2mm Track Pitch 1 6mm Access Time Random Full Stroke Audio Output Level Line Out 0 7 Vrms 20 Headphone 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Mode 1 Mode 2 Sustained 4800 KB sec 5475 KB sec KB sec 32x KB sec 32x Burst MB sec MB sec Startup Time 5 sec ...

Page 12: ...ns U S Metric Width in cm Height in cm Depth in cm Weight lb kg Modes Supported Block Size Center Hole Diameter Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained Burst ...

Page 13: ...rted CD ROM Mode 1 and Mode 2 CD DA Audio CD XA Mode 2 Form 1 and 2 Photo CD Multiple Session Video CDI Multiple Session CD Plus CD Extra CD Multiple Session Enhanced CD RW Multiple Session Block Size CD ROM 2048 bytes Mode 1 and Mode 2 Form 1 XA CD ROM Mode 2 2336 bytes CD DA 2324 bytes CD XA 2324 bytes Center Hole 1 5 mm diameter ...

Page 14: ...andom 95 ms Full Stroke 190 ms Audio Output Level Line Out 0 7 Vrms 20 Headphone 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Mode 1 Mode 2 Sustained 4800 KB sec 5475 KB sec KB sec 32x KB sec 32x Burst MB sec MB sec Startup Time 5 sec Stop Time 5 sec Return to top ...

Page 15: ...PLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Mass Storage Devices Spare Part Description Spare Part No 1 CD CD RW and DVD Drive CD ROM Drive 40X Quartz 207619 004 191160 003 191160 001 CD ROM 48X Drive 214755 004 214755 003 214755 002 214755 001 ...

Page 16: ...12408 004 DVD Drive Quartz 196748 004 DVD Drive 10X 196748 001 DVD Drive 16X 196748 004 DVD Drive 16X 40X Quartz 180593 002 180593 003 2 Hard Drive 20 0 GB 197799 004 20 0 GB 5400 197799 001 197799 002 30 0 GB 210504 001 226549 004 30 0 GB 5400 168628 001 168628 002 168628 003 40 0 GB 5400 173342 001 173342 002 173342 003 40 0 GB 17342 004 ...

Page 17: ...7 002 201527 004 80 0 GB 217689 002 3 Disk Drive 1 44 MB Disk Drive Quartz 191168 001 191168 002 191168 003 207614 004 Note Provide Compaq with the computer serial number whenever requesting information or ordering spare parts ...

Page 18: ...PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Cables Spare Part Description Spare Part No 1 CD DVD Drive Data Cable 209863 001 209863 002 209863 003 207628 004 CD ROM Audio Cable 207627 004 2 1 44 MB Disk Drive Data Cable 207629 004 209864 001 209864 002 209864 003 ...

Page 19: ...5 002 209865 003 4 USB Data Cable 207631 004 5 Power Button Cable Front LED Switch 228121 004 Not Pictured AC Power Cord 142766 001 142766 002 142766 003 207622 004 CD Audio Cable 18 inch 174773 001 174773 002 174773 003 1394 Y Adaptor Cable 232299 002 ...

Page 20: ...S CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Standard and Optional Boards ...

Page 21: ...raphics Board M64 16MB NO TV 182757 001 182757 002 182757 003 182757 004 Video Board M64 32MB NO TV 203280 001 Video Board NV 15 32 MB 180284 001 2 1394 Board LV26 w Gasket 223490 002 3 Memory Module 64 MB 100 MHz Memory Module DIMM 179190 001 179190 002 179190 003 128 MB 100 MHz Memory Module DIMM 166966 001 166966 002 166966 003 166966 004 PC 133 64 MB Memory Module SDIMM 170080 001 170080 002 P...

Page 22: ...tem Board w 1394 3Port LV26 203353 001 System Board 217155 001 217155 002 217155 003 5 Network Interface Board 10 100 157045 001 157045 002 157045 003 212999 004 6 Processor Duron 750 MHz 214551 001 214551 002 214551 003 214551 004 Duron 800 MHz 221235 001 221235 002 Duron 850 MHz 221236 001 221236 002 Ath 900 MHz 200404 001 Ath 950 MHz 214547 001 Ath 1 0 GHz 200405 001 200405 002 ...

Page 23: ...z W Heatsink 221235 003 221235 004 Duron 850 MHz W Heatsink 221236 004 Duron 900 MHz W Heatsink 235012 004 Ath 950 MHz W Heatsink 214547 004 Ath 1 0 GHz W Heatsink 200405 004 Ath 1 1 GHz W Heatsink 200406 002 200406 003 200406 004 Ath 1 2 GHz W Heatsink 234052 004 Other Boards NV 15 32 MB Board 180284 001 ...

Page 24: ...MENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Fax Modem Spare Part Description Spare Part No 56K Modem 166386 003 56K Modem Latin America Excluded 166386 002 V 90 Modem INTl CNXNT 166358 002 56K Modem CNTLS 128384 001 128384 002 56K Modem ENDURO 207616 004 ...

Page 25: ...TCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Keyboards Spare Part Description Spare Part Number Cordless Mouse 232173 001 132173 002 Scroll Mouse Quartz 207621 004 Mouse Quartz 195503 001 195503 002 195503 003 USB Internet Keyboard LED Quartz US 180190 002 180190 007 USB Internet Keyboard LED Quartz UK 180190 0...

Page 26: ...Switzerland 180190 177 USB Internet Keyboard LED Quartz Latin America 180190 167 USB Internet Keyboard LED Quartz Belgium 180190 187 USB Internet Keyboard LED Quartz Brazil 180190 207 USB Internet Keyboard LED Quartz Thailand 180190 287 USB Internet Keyboard LED Quartz Finland 180190 357 USB Internet Keyboard LED Quartz China 180190 AB7 USB Internet Keyboard LED Quartz International 180190 B37 Int...

Page 27: ...Internet Keyboard LED Quartz Japan 180190 197 Internet Keyboard LED Quartz PRC 180190 AA7 ...

Page 28: ...PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Miscellaneous Parts ...

Page 29: ...Spare Part Description Spare Part No 1Hard Drive Brackets 2 195413 001 195413 002 195413 003 2Power Supply 250W 153652 001 153652 002 153652 003 153652 004 3Power Switch w Holder 199354 003 220996 001 ...

Page 30: ... Side Rails 2 Left 2 Right 199353 001 207625 004 210830 002 210830 003 5Front I O USB 199351 001 199351 002 207624 004 209866 003 Front I O 1394 USB 221124 002 6Microtower Chassis w Side Panel 199352 001 199352 002 199352 003 Return Kit 210830 001 202132 001 202132 003 207623 004 ...

Page 31: ... REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MASS STORAGE DEVICES CABLES STANDARD OPTIONAL BOARDS FAX MODEM KEYBOARDS MISCELLANEOUS PARTS PLASTICS Miscellaneous Plastics Spare Part Description Spare Part No 1Front Bezel 199357 001 199357 002 199357 003 207626 004 2Top Door Trim Ring 210835 001 210835 002 210835 003 ...

Page 32: ...3Bottom Door CD Storage Door 199356 001 199356 002 199356 003 ...

Page 33: ...ATION SPECIFICATIONS CD or DVD DRIVE CD RW DRIVE DISK DRIVE FAX MODEM POWER SUPPLY ASSEMBLY SYSTEM BOARD Disk Drive Disk Drive Disk Size in 3 5 8 89 cm High Density 1 44 Light Green Height One third Bytes per Sector 512 Sectors per Track High Density 80 Tracks per Side High Density 80 Low Density 80 Rotational Speed 300 RPM Read Write Heads 2 Average Seek Time ms Track to Track 3 Setting Time 15 M...

Page 34: ...ort fax service Class 1 EIA TIA 578 Support V 80 video ready modem Built in DTE interface with speed up to 115 2kbps or 57 6kbps parallel 16550a UART compatible interface Power Management Registers to PCI Interface Data Mode K56flex and or ITU T V 90 56kbits s for highest Internet connection rates Ultrahigh compression throughput due to parallel access directly to the host PC ITU T V 34 extended r...

Page 35: ...Error Correction ITU T recommended V 42 error correction V 42 error correction LAM and MNP ...

Page 36: ...DISK DRIVE FAX MODEM POWER SUPPLY ASSEMBLY SYSTEM BOARD Power Supply Assembly Power Supply Assembly U S Input Specifications Nominal Line Voltage 115 to 230 VAC Range Input Line 90 to 264 VAC Frequency Range 47 to 63 Hz AC Input Current 115V 3 00 AMPS Input Current 4 5 RMS Max Load Output Power 145 Watts Inrush Current 80 A at 132 VAC cold start Holdup Time 16 ms from zero Environment Temperature ...

Page 37: ...VE DISK DRIVE FAX MODEM POWER SUPPLY ASSEMBLY SYSTEM BOARD System Board General System Specifications Environmental Requirements System Interrupts System I O System Memory System DMA General System Specifications Dimensions Information Not Available Height in Length in Width in Weight Input Requirements Nominal Line Voltage 115 230 VAC Range Line Voltage 90 132 VAC 180 264 VAC Line Frequency 47 63...

Page 38: ... Nonoperating 30 000 ft 9144 m System Interrupts Hardware IRQ System Function IRQ 0 System Timer IRQ 1 Motherboard Resources IRQ 2 Programmable Interrupt Controller IRQ 3 ACPI IRQ Holder for PCI IRQ Sterring IRQ 3 Intel r 810e Chipset Graphics Driver DC133 FSB133 4 11 01 1321 IRQ 4 Motherboard Resources IRQ 5 Intel r 82801AA SMBus Controller IRQ 5 SoundMAX Integrated Digital Audio IRQ 5 ACPI IRQ H...

Page 39: ...ources IRQ 13 Numeric Data Processor IRQ 14 Primary IDE Controller dual fifo IRQ 14 Intel r 82801AA Ultra ATA Controller IRQ 15 Secondary IDE Controller dual fifo IRQ 15 Intel r 82801AA Ultra ATA Controller Humidity Non Condensing Operating 20 to 90 RH Storage 5 to 95 RH System I O I O Address Hex System Function Shipping Configuration 0000h 000Fh Direct Memory Access Controller 0010h 001fh Mother...

Page 40: ...00A0h 00Bfh Programmable Interrupt Controller 00C0h 00Dfh Direct Memory Access Controller 00F0h 00FFh Numeric Data Processor 0170h 0177h Secondary IDE Controllwer dual fifo 0170h 0177h Intel r 82801AA Ultra ATA Controller 01F0h 01F7h Intel r 82801AA Ultra ATA Controller 01F0h 01F7h Primary IDE controller dual fifo 0376h 0376h Intel r 82801AA Ultra ATA Controller 0376h 0376h Secondary IDE controlle...

Page 41: ...h 20FFh SoundMAX Integrated Digital Audio 2400h 243Fh SoundMAX Integrated Digital Audio 2460h 246Fh Intel r 82801AA Ultra ATA Controller 2460h 2467h Primary IDE controller dual fifo 2468h 246Fh Secondary IDE controller dual fifo EE00h EE7Fh Motherboard resources EE80h EEBFh Motherboard resources EEC0h EEDFh Intel r 82801AA USB Universal Host Controller EEE0h EEEFh Intel r 82801AA SMBus Controller ...

Page 42: ...Controller 40000000h 403FFFFFh Intel r 82801AA PCI Bridge 40300000h 403007FFh Texas Instruments OHCI IEEE 1394 Host Controller 40400000h 4047FFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 44000000h 47FFFFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 FFB80000h FFBFFFFFh System board extension for ACPI BIOS FFF80000h FFFFFFFFh System board extension for ACPI BIOS System DMA Hardware...

Page 43: ... DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE CD RW DRIVE JUMPER AND SWITCH INFORMATION System Board Index External System Board Connectors Internal System Board Connectors ...

Page 44: ...EDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE CD RW DRIVE Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device I O implementations These are Conner mode and ATA compatible mode These two modes are incompatible with one another Important Jumper settings are shown on top of the hard drives ...

Page 45: ...OARD HARD DRIVES CD AND DVD DRIVE CD RW DRIVE CD and CD RW Drive CD and DVD Drive Optical Device Type CD Optical Device Speed X Optical Device Transfer Rate 2500 6000KB s Interface ATAPI Transport Type Tray Load CD RW Drive Optical Device Type CD RW Device Recording Speed 2X Max Device ReWrite Speed 2X Max Device CD Read Speed 24X Max Storage Capacity Data 650 MB Storage Capacity Music 74 Minutes ...

Page 46: ... PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE CD RW DRIVE External System Board Connectors Function Description Keyboard USB Mouse Miniature 6 Pin Parallel DSUB 25 Pin Serial DSUB 9 Pin Video 15 Pin VGA Rear USB Ports Dual high USB Microphone In Mini Stereo Line In Mini Stereo Line Out Mini Stereo Return to System Board Index ...

Page 47: ...DRIVE CD RW DRIVE Internal System Board Connectors Function Description DIMM Sockets 3 168 Pin DIMM PCI Slots 5 32 Bit PCI Connector Clear CMOS 3 Pin Header USB front I O connector 10 Pin 0 1 in Connector Sleep Button LEDs 2x10 Pin Header Battery Socket 2 Pin Sacket CD ROM Audio 2 4 Pin Header Key 2 IDE Drives 2 40 Pin Headers Key 20 Disk Drive 34 Pin Header Internal Fans 2 3 Pin Intel Standard Po...

Page 48: ...destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Or it may function normally for a while then degrade in the internal layers reducing its life expectancy Networks built into many integrated circuits pr...

Page 49: ...nductive or approved containers or packaging 1 Keep electrostatic sensitive parts in their containers until they arrive at static free stations 2 Place items on a grounded surface before removing them from their container 3 Always be properly grounded when touching a sensitive component or assembly 4 Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive...

Page 50: ...ve mats heel straps or air ionizers to give added protection 2 Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free workstations 3 Avoid contact with pins leads or circuitry 4 Turn off power and input signals before inserting and removing connectors or using test equipment 5 Use fixtures made of static safe materials when fixtur...

Page 51: ...with the skin Recommended Materials and Equipment Other materials and equipment that are recommended for use in preventing static electricity include Antistatic tape 1 Antistatic smocks aprons or sleeve protectors 2 Conductive bins and other assembly or soldering aids 3 Conductive foam 4 Conductive tabletop workstations with a ground cord of 1 megohm of resistance 5 Static dissipative table or flo...

Page 52: ...the reassembly process it could cause damage to the unit Compaq strongly recommends that all screws removed during the disassembly process be kept with the corresponding part that was removed then returned to their proper locations Important As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and Connectors Most cables used througho...

Page 53: ...D Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly Ribbon Cable Positions Index CD CD RW and DVD Power Button Disk Drive Button Board Hard Drive Power Supply Assembly ...

Page 54: ...n for Disassembly To prepare the computer for removal and replacement procedures complete the following steps Remove any disk compact disc or tape from the computer 1 Turn off the computer and any peripheral devices that are connected to the computer 2 CAUTION The computer power switch should be turned off before you disconnect any cables CAUTION Before doing any work inside your computer ground y...

Page 55: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 56: ...HARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Serial Number Provide Compaq with the computer serial number whenever requesting information or ordering spare parts The...

Page 57: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 58: ... PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Side Access Panel Removal Perform the preparation procedures 1 Remove the screws from the rear of the access panel Note Number of screw...

Page 59: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 60: ...Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Graphics Card Removal Perform the preparation procedures 1 Remove the screw securing the graphics card 2 Pull the graphics card by using a gentle side to side rocking motion from the AGP slot on the system board 3 Replacement...

Page 61: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 62: ...E DOOR Lower Front Panel Open the CD Storage Door Removing the Expansion Card Removal Perform the preparation procedures 1 Turn the computer on its side open side facing up and locate the expansion card s 2 Remove the screw securing the expansion card 3 Pull the expansion card using a gentle rocking motion from the connector on the system board 4 Replacement Important The expansion card rear conne...

Page 63: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 64: ...BLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the 1394 Card available on selected models Removal Perform the preparation procedures 1 Turn the computer on its side open side facing up and locate the 1394 card s...

Page 65: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 66: ...rd 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Memory Module Removal Perform the preparation procedures 1 Pull outward on the release latches found on both ends of the memory module 2 Lift the memory module from the system board slot 3 Replacement Ensure that the latches on both ends of the...

Page 67: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 68: ...HARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Removal Perform the preparation procedures 1 Remove the side access panel 2 Remove the screw sec...

Page 69: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 70: ...ATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Disk Drive Removal To remove the disk drive complete the following steps Perform the preparation procedures 1 Remove the side access panel 2 U...

Page 71: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 72: ...CHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Top Door Removal Perform the preparation procedures 1 Remove the side access panel 2 Rotate the lock to th...

Page 73: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 74: ...ANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the CD Storage Door Removal Perform the preparation procedures 1 Remove the side access panel 2 Unlock the upper front Panel 3 Open the CD storage door 4 Lift the CD storage door slightly with both hands while pressin...

Page 75: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 76: ...ICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Unlocking the Upper Front Panel To unlock the upper front panel complete the following steps Perform the preparation procedures 1 ...

Page 77: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 78: ...ORMATION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Optical and Mass Storage Devices Index Page CD CD RW and or DVD Drive 1 Disk D...

Page 79: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 80: ...SEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the CD CD RW and or DVD Drive Removal To remove the CD CD RW and or DVD drive complete the following steps Perform the preparation procedures 1 Remove the side a...

Page 81: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 82: ...ION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the CD CD RW and or DVD Drive Removal Disconnect the data cable connected ...

Page 83: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 84: ...C DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the CD CD RW and or DVD Drive Continued Removal To release the drive press inward on the side rails of th...

Page 85: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 86: ...L NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the CD CD RW and or DVD Drive Rails Removal To remove the drive rails complete the following step Pull the drive rails from each side of the drive by using a gentle rocking ...

Page 87: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 88: ... SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Power Supply Assembly Removal Perform the preparation procedures 1 Remove the side access panel 2 Remove the fou...

Page 89: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 90: ...TIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Side Access Panel Continued Removal Grab the handle and slide the side access panel from the chassis 4 Replacement Align the tabs ...

Page 91: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 92: ...SSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Front I O Board Removal Perform the preparation procedures 1 Remove the side access panel 2 Unlock the front panel door lock 3 Remove the CD storage door 4 ...

Page 93: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 94: ...L NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Top Door Continued Removal Open the CD storage door lower front panel 4 Press your fingers into the indentations at the bottom of the top door Pull the top door forward ...

Page 95: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 96: ...IFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Opening the CD Storage Door Lower Front Panel Removal Press the indention located at the to...

Page 97: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 98: ...ITCH INFORMATION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage System Board Components Index Page Microprocessor AMD Athlon System Board R...

Page 99: ...Door OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 100: ...CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Microprocessor Heatsink Assembly Removal Perform the preparation procedures 1 Remove the side access panel 2 Disconnect t...

Page 101: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 102: ... FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Microprocessor Heatsink Assembly Continued Removal Locate the clip tabs on the heatsink clips Using a flathead screwdriver press down and pull outw...

Page 103: ...RD COMPONENTS RTC Battery Microprocessor Heatsink Assembly NOTE The microprocessor heatsink assembly clip is attached on each side of the microprocessor interface socket IMPORTANT Do not let the screwdriver slip and hit the system board when removing the microprocessor clip The system board can be damaged if its surface is struck ...

Page 104: ...ROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Microprocessor Heatsink Assembly Continued Removal Slightly twist and lift the heatsink assemb...

Page 105: ...W and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly NOTE Some hand force may be required to separate the heatsink assembly from the microprocessor ...

Page 106: ...S PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Microprocessor Heatsink Assembly Continued Removal Push down pull out and lift the lever which secures the microprocessor inside the m...

Page 107: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 108: ...TION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Replacement IMPORTANT Replace the thermal pad only when replacing the system board Turn the heatsink over and...

Page 109: ...rd Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly IMPORTANT The microprocessor heatsink assembly should be replaced on the system board before securing the system board into the chassis ...

Page 110: ...ONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Replacement Remove the old thermal pad with a flathead screwdriver or similar type scraping tool S...

Page 111: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 112: ...ORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Continued Replacement Remove and discard the plastic film on the bottom of the new thermal pad 3 Place the new thermal pad plastic pad side up onto the heatsink in the same position as the old thermal pad 4 With the round portion of the screwdriver handle rub the top of the new thermal pad to ensur...

Page 113: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 114: ...CESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Continued Replacement Align corner see graphic of the microprocessor with Pin 1 on the microprocessor interface socket on the system board 7 Place the ...

Page 115: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 116: ...LECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Continued Replacement Place the heatsink assembly direct...

Page 117: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 118: ...D EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Continued Replacement Hook the microprocessor clip on the side of the heatsink assembly to the center tab on the microprocessor interface socket on the system board 10 Next S...

Page 119: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 120: ...ISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Replacing the Microprocessor Heatsink Assembly Continued Replacement Reconnect the heatsink fan power cable to the sy...

Page 121: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 122: ...RD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the System Board Removal Perform the preparation procedures 1 Remove the side access panel 2 Remove the memory module 3 Remove the expansion card s 4 Remove the graphics card 5 Disconnect the power supply and cable from the sy...

Page 123: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 124: ...ECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Front I O Board Continued Removal Remove the USB cable from the connector on...

Page 125: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 126: ...CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Front I O Board Continued Removal Slide the Front I O Board toward the bottom of the chassis then remove the Front I O bo...

Page 127: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 128: ...ATION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the System Board Removal Disconnect the power button cable from the syst...

Page 129: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 130: ...AL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the System Board Continued Removal Remove the screws securing the system board to the chassis NOTE The number of screws varies by model 11 Remove system board from the chas...

Page 131: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 132: ...IONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the RTC Battery Removal Perform the preparation procedures 1 Remove the side access pane...

Page 133: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 134: ...IDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the RTC Battery Continued Removal Pull out on the socket lever and lift the RTC battery out of the socket 4 To replace the RTC ba...

Page 135: ...ve Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly WARNING The clock CMOS lithium battery may explode if mistreated Do not abuse Use only replacement batteries supplied by Compaq Computer Corporation ...

Page 136: ...C DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Power Supply Assembly Continued Removal Push the power supply cable clip inward and pull the power ca...

Page 137: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 138: ...IC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Power Supply Assembly Continued Removal Disconnect the power supply power cables from the CD CD RW a...

Page 139: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 140: ...FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Power Supply Assembly Continued Removal Slide the power supply toward the front of the unit pull the power supply then lift it up from the chassis i...

Page 141: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 142: ...TION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Disk Drive Continued Removal Disconnect the power cable connected to ...

Page 143: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 144: ...ERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Disk Drive Continued Removal Open the CD storage door Lower Front Panel 6 Remove the top door 7 To release the drive press inwa...

Page 145: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 146: ...BLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Disk Drive Rails Removal To remove the drive rails complete the following step Pull the drive rails from each side of the drive by using a gentle rocking motion...

Page 147: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 148: ...S PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Continued Removal Lift the hard drive bracket from the bottom and pull it toward the interior of the chassis Slide the hard...

Page 149: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 150: ...FICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Continued Removal Remove the two screws securing the hard drive to t...

Page 151: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 152: ...TION SPECIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Continued Removal Remove the hard drive from the hard driv...

Page 153: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 154: ...CIFICATIONS ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Continued Removal Disconnect the hard drive power cable using a ge...

Page 155: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 156: ...TIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the Hard Drive Continued Removal Disconnect the hard drive data cable using a gentle rocking motion 8 To replace the hard drive and br...

Page 157: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 158: ...NG THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Removing the 1394 Card Continued Removal Remove the screw securing the 1394 card 4 Pull the 1394 card using a gentle side to side rocking motion from the connector on the system board 5 Replacement Important The 1394 card rear connector must be properly inserted into the rear chassis slot to ensure the card is ...

Page 159: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 160: ...Y SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY Service Considerations Cable Positions CD CD RW and DVD This image indic...

Page 161: ...FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 162: ... DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Service Considerations Cable Positions Power Button This image indicates the cable routing for the Power Button to ...

Page 163: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 164: ...ARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door OPTICAL AND MASS Service Considerations Cable Positions Disk Drive This image indicates the cable routing for the Disk Dr...

Page 165: ...STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 166: ...GE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door OPTICAL AND MASS Service Considerations Cable Positions Button Board This image indicates the cable routing for the Button ...

Page 167: ...STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 168: ...IC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door Service Considerations Cable Positions Hard Drive This image indicates the cable routing for the Hard Drive to th...

Page 169: ...OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 170: ... DISASSEMBLY SERIAL NUMBER SIDE ACCESS PANEL GRAPHICS CARD EXPANSION CARD Modem or Network Card 1394 CARD MEMORY MODULE HARD DRIVE DISK DRIVE REMOVING THE TOP DOOR REMOVING THE CD STORAGE DOOR Lower Front Panel Open the CD Storage Door OPTICAL AND MASS STORAGE DEVICES CD CD RW and or DVD Drive Hard Drive Disk Drive Service Considerations Cable Positions Power Supply Assembly This image indicates t...

Page 171: ...POWER SUPPLY ASSEMBLY FRONT I O BOARD SYSTEM BOARD COMPONENTS RTC Battery Microprocessor Heatsink Assembly ...

Page 172: ...OSTIC ERROR CODES TROUBLESHOOTING WITHOUT DIAGNOSTICS Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer to boot The location of the Real time clock RTC battery is shown on the system board illustration below Complete the preparation for disassembly procedures 1 Remove the side access panel 2 To disable the password move the jumper from...

Page 173: ...y Keyboard 1 System board 2 Memory modules 3 Video memory 4 Disk drives 5 Hard drives 6 Power supply 7 POST also detects the type of mass storage devices installed in the computer If POST finds an error in the system an error condition is indicated by an audible and or visual message The table below gives explanations of the error codes and a recommended course of action Note An external speaker m...

Page 174: ...t nnn Extended memory not working or not configured properly Replace the memory modules 1 Replace the system board 2 Failing Bits nnn nnn is a map of the bits at the RAM address which failed the memory test Run Setup 1 Replace the system board 2 Fixed Disk 0 or 1 Hard drive is not working or not configured properly Run Setup 1 Replace the system board 2 Fixed Disk Controller Failure Hard drive is ...

Page 175: ... system bus Run Setup 1 Replace the memory modules 2 Replace the system board 3 Parity Check 2 Parity error found in the I O bus Run Setup 1 Replace the ISA board modem 2 Real Time Clock Error Real time clock fails BIOS test Replace the system board System Battery is Dead RTC battery is dead Replace the RTC battery 1 Run Setup 2 Return to top System BIOS Shadowed System BIOS copied to Shadow RAM S...

Page 176: ... Segment Address nnn Displays the address nnn of the upper limit of Upper Memory Blocks indicating released segments of the BIOS Status Message no action required Video BIOS Shadowed Video BIOS successfully copied to shadow RAM Status Message no action required Return to top ...

Page 177: ...tion This section explains how to use Setup and Compaq Utilities which should be accessed in the following ways When a system configuration error is detected during the POST 1 To change factory default settings for some of the computer features 2 To change the system configuration which is sometimes necessary when you add or remove optional hardware 3 To set system configuration features 4 Click a...

Page 178: ...ack and terminating plugs for complete testing 6 Setup Modify settings for audio storage power management communications and input devices 3 Get an overall picture of the computer s hardware configuration 4 Verify configuration parameters in determining problems 5 Set time and date 6 Running Setup To access the Setup utility turn on the computer and press the F10 key when the Compaq logo appears o...

Page 179: ...n 6 Press Enter when the QuickStore label appears 7 After the CD has completed copying to the disk eject the QuickStore CD 8 Running Compaq Utilities To run Compaq Utilities turn on or reboot the computer with the Compaq Utilities disk in the disk drive The menu will appear on your screen View System Information INSPECT The View System Information INSPECT utility provides information about the sys...

Page 180: ... subassemblies Tables listed on this page give possible error codes and descriptions of the action required to resolve the error condition Important Retest the system after completing each step If the problem is resolved do not proceed with the remaining diagnostic tests For assistance in the removal and replacement of a particular subassembly see Removal and Replacement Procedures 100 xx Processo...

Page 181: ... clock module and retest 1 Replace the system board and retest 2 108 xx CMOS interrupt test failed 109 xx CMOS clock failed 110 xx Reprogrammable timer test failed The following steps apply to error codes 110 xx through 113 xx Replace the system board and retest 111 xx Refresh detect test failed 112 xx Speed test failed 113 01 Protected mode test failed 114 xx Speaker test failed Verify the speake...

Page 182: ...steps apply to error codes 203 xx through 210 xx Remove one memory module at a time until the error message stops 1 Replace other removed modules one at a time testing each to ensure the error does not return 2 Replace the system board and retest 3 204 xx Memory address test failed 206 xx Increment pattern test failed 210 xx Random pattern test failed Return to top Keyboard Error Codes Error Code ...

Page 183: ...test 502 xx Video memory test failed 503 xx Video attribute test failed 504 xx Video character set test failed 505 xx Video 80 x 25 mode 9 x 14 character cell test failed 506 xx Video 80 x 25 mode 9 x 14 character cell test failed 507 xx Video 40 x 25 mode test failed 508 xx Video 320 x 200 mode color set 0 test failed 509 xx Video 320 x 200 mode color set 1 test failed 510 xx Video 640 x 200 mode...

Page 184: ...05 xx Disk ID media test failed 606 xx Disk speed test failed 607 xx Disk wrap test failed 608 xx Disk write protect test failed 609 xx Disk reset controller test failed 610 xx Disk change line test failed 694 xx Pin 34 is not cut on 360KB disk drive 697 xx Disk type error 698 xx Disk drive speed not within limits 699 xx Disk drive media ID error Replace media 1 Run Setup 2 Return to top Modem Err...

Page 185: ...rd drive read test failed 1703 xx Hard drive write read compare test failed 1704 xx Hard drive random seek test failed 1705 xx Hard drive controller test failed 1706 xx Hard drive ready test failed 1707 xx Hard drive recalibration test failed 1708 xx Hard drive format bad track test failed 1709 xx Hard drive reset controller test failed 1710 xx Hard drive park head test failed 1714 xx Hard drive f...

Page 186: ...mmended Action 2402 xx Video memory test failed The following steps apply to error codes 2402 xx through 2456 xx Run Setup 1 Replace the system board and retest 2 2403 xx Video attribute test failed 2404 xx Video character set test failed 2405 xx Video 80 x 25 mode 9 x 14 character cell test failed 2406 xx Video 80 x 25 mode 8 x 8 character cell test failed 2407 xx Video 40 x 25 mode test failed 2...

Page 187: ... x 350 64 color set test failed 2424 xx ECG VGC monochrome text mode test failed 2425 xx 640 x 480 graphics test failure 2431 xx 640 x 480 graphics test failure 2432 xx 320 x 200 graphics 256 color mode test failed 2448 xx Advanced VGA Controller test failed 2451 xx 132 column Advance VGA test failed 2456 xx Advanced VGA 256 color test failed 2468 xx Advanced VGA BitBLT test The following steps ap...

Page 188: ...Drive Error Codes Error Code Description Recommended Action 3301 xx CD or DVD drive read test failed The following steps apply to error codes 3301 xx through 3305 xx and 66xx xx Replace the CD or DVD disk and retest 1 Check the jumper settings on the CD or DVD drive 2 Check and or replace the power and signal cables and retest 3 Replace the CD or DVD drive and retest 4 3305 xx 66xx xx Return to to...

Page 189: ... test failed Replace with a working device and retest 1 Replace the system board and retest 2 Return to top CD RW Drive Error Codes Error Code Description Recommended Action xxxx xx CD RW drive The following steps apply to error codes xxxx xx through xxxx xx 1 2 Return to top ...

Page 190: ...ication go through the following checklist for possible solutions before running any of the diagnostic utilities Is the computer connected to the working power outlet 1 Is the computer turned on and the power light illuminated 2 Are all the cables connected properly and seated 3 Are all of the necessary device drivers installed 4 Is the CONFIG SYS file correct 5 Is the AUTOEXEC BAT file MS DOS or ...

Page 191: ...ay load only Power cycle delay After turning the computer off wait 30 seconds before turning the computer on again CD drive is not connected properly Open the computer and check to see if the cable is connected properly Proper driver is not loaded Restart the system and make sure the drivers are loaded Return to top DVD Drive Problem Probable Cause Possible Solution Cannot read DVD disk DVD or CD ...

Page 192: ...n off the computer insert a straight pin into the emergency eject hole then push firmly Slowly pull the tray out from the drive until fully extended then remove the DVD disk DVD drive devices are not detected DVD drive is not connected properly Open the computer and check to see that the cable is connected properly Incorrect driver is installed Ensure the correct driver is installed in computer Dr...

Page 193: ... Cause s Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Run Computer Setup Reformat the hard disk Drive not found Cable could be loose Check cable connections Disk transaction problem Either the directory structure is bad or there is a problem with a file From the desktop click on the Start menu Programs Accessories System Tools and check for problems If problems...

Page 194: ...sk and checkmark the Automatically fix errors box at the bottom to correct the problems If a large enough allocation units is found click on the Start button and choose Programs Accessories System Tools Disk Defragmenter Return to top Hardware Installation Problem Probable Cause s Possible Solutions A new device is not recognized as part of the computer system When the system advised you of change...

Page 195: ... the Volume option from the Control Panel and adjust the volume Computer powered off automatically The unit temperature may have been exceeded Check for function and blockage Return to top USB Ports Problem Probable Cause s Possible Solution Port 3 cannot work with any slow speed devices The device is plugged into the wrong port Check to see if the keyboard is plugged into the CPU Ensure that the ...

Page 196: ...ware program may be damaged Disk drive cannot write to a disk Disk is not formatted Disk is write protected Writing to the wrong drive Not enough space is left on the disk Disk drive cannot read a disk Disk is not formatted Using the wrong disk type for the drive type Reading the wrong drive Disk drive has been disabled by Computer Setup Return to top ...

Page 197: ...configured to use the same hardware resources These resources can either be dipswitch or jumper settings on the peripheral card or software configurable resources The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your computer Refer to the User s Guide for the particular peripheral cards you wish to inst...

Page 198: ......

Page 199: ...ory Secondary Drive 5UV430 Dur 800 MHz 20 0 GB 48x tray 64 PC 133up 5UV430 Dur 800 MHz 20 0 GB 10x 12x 16x DVD 64 PC 133up 5WV450 Dur 850 MHz 20 0 GB 8X CD RW 64 PC 133up 5WV450 Dur 900 MHz 20 0 GB 8X CD RW 64 PC 133up 5WV450 Dur 850 MHz 20 0 GB 8X CD RW 64 PC 133up 5WV451 Dur 850 MHz 20 0 GB 8X CD RW 64 PC 133up 5WV452 Ath 1 0 GHz 20 0 GB 48x tray 64 PC 133up 5WV461 Dur 800 MHz 20 0 GB 48x tray 6...

Page 200: ... 10x 12x 16x DVD 64 PC 100up CD RW 5028EA Ath 1 0 GHz 40 0 GB 10x 12x 16x DVD 128 PC 100up CD RW 5032EA Ath 1 3 GHz 60 0 GB 10x 12x 16x DVD 128 PC 100up CD RW 5002LA Dur 850 MHz 200 30 0 GB CD RW 128 PC 133up 5002LA Dur 900 MHz 30 0 GB CD RW 64 PC 100up 5004LA Ath 1 0 GHz 40 0 GB 48x tray 64 PC 100up CD RW 5006LA Ath 1 1 GHz 60 0 GB 10x 12x 16x DVD 128 PC 100up CD RW 5006LA Ath 1 2 GHz 200 80 0 GB...

Page 201: ...DE ACCESS PANEL INTERNET KEYBOARD CONTROLS REAR CPU CONNECTORS POWER CORD SET REQUIREMENTS CPU Controls and Lights 1 CD ROM CD RW or DVD tray DVD drive available on selected models 2 CD ROM CD RW or DVD Activity Light 3 Disk Drive Slot 4 Disk Drive Activity Light 5 Disk Drive Eject Button 6 Hard Drive Activity Light 7 CD Storage Tray 8 CD ROM CD RW or DVD Manual Eject Hole 9 CD ROM CD RW or DVD Ma...

Page 202: ......

Page 203: ...OOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS MODELS AND FEATURES CPU CONTROLS AND LIGHTS SIDE ACCESS PANEL INTERNET KEYBOARD CONTROLS REAR CPU CONNECTORS POWER CORD SET REQUIREMENTS Side Access Panel 1 Side Access Panel 2 Side Access Panel Handle ...

Page 204: ...ET KEYBOARD CONTROLS REAR CPU CONNECTORS POWER CORD SET REQUIREMENTS Internet Keyboard Controls CD DVD Control Button Suite 1 CD DVD Play Pause 2 CD DVD Previous Track 3 CD DVD Next Track 4 CD DVD Stop 5 CD DVD Load Eject 6 Volume Down Button 7 Mute Button 8 Volume Up Button 9 Sleep Button lnternet Button Suite 1 Instant Search 2 Communication 3 Instant E mail 4 Instant Internet 5 My Presario 6 Co...

Page 205: ...OLS AND LIGHTS SIDE ACCESS PANEL INTERNET KEYBOARD CONTROLS REAR CPU CONNECTORS POWER CORD SET REQUIREMENTS Rear CPU Connectors 1 AC Power Connector 2 Voltage Select Switch 3 PS2 Port for Keyboard 4 USB Port for connecting an Internet Keyboard or other USB devices 5 Serial Port for connecting a serial peripheral device 6 Video Port 7 Audio Out 8 Audio In 9 Microphone 10 Modem from phone line 11 Ne...

Page 206: ...IMPORTANT Connectors may vary depending on the model selected ...

Page 207: ... the computer For more information on power cord set requirements contact your Compaq authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 1 All power cord sets must be approved by an acceptable accredited agency responsible...

Page 208: ...Canada UL and CSA The flexible cord must be Type SJT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with the NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration ...

Page 209: ...Dur 900 MHz 200 40 0 GB 40x tray 128 PC 100up 8x CD RW 5007CL Dur 800 MHz 30 0 GB CD RW 64 PC 100up 5008US Dur 800 MHz 30 0 GB 48x tray 64 PC 100up 5008CA Dur 800 MHz 200 40 0 GB 8x CD RW 128 PC 100up 5010US Dur 900 MHz 40 0 GB 48x tray 64 PC 100up CD RW 5007R Dur 800 MHz 200 40 0 GB 48x tray 128 PC 100up 8x CD RW 5007R Dur 850 MHz 30 0 GB 48x tray 64 PC 100up 5009R Ath 900 MHz 200 40 0 GB 10x 12x...

Page 210: ...r 800 MHz 200 40 0 7200 rpm 16x DVD 128 PC 100up 5008EA Dur 850 MHz 200 20 0 GB 12x DVD 64 PC 100up 5011DK Dur 800 MHz 200 20 0 GB 10x 12x 16x DVD 128 PC 100up 5011SE Dur 800 MHz 200 20 0 GB 12x DVD 64 PC 100up 5012SE Dur 800 MHz 200 20 0 GB 12x DVD 128 PC 100up 5014EA Dur 850 MHz 200 20 0 GB 10x 12x 16x DVD 64 PC 100up 8x CD RW 5014FR Dur 850 MHz 200 20 0 GB 10x 12x 16x DVD 128 PC 100up 8x CD RW ...

Page 211: ...5017DK Dur 850 MHz 200 30 0 GB 10x 12x 16x DVD 128 PC 100up 8x CD RW Continued ...

Page 212: ... 30 0 GB 12x DVD 64 PC 100up 8x CD RW 5020PT Ath 900 MHz 200 30 0 GB 8x CD RW 64 PC 100up 5024FR Ath 1 2 GHz 200 30 0 GB 12x DVD 128 PC 100up 8x CD RW 5028BE Ath 1 0 GHz 200 40 0 GB 12x DVD 128 PC 100up 8x CD RW 5028EU Ath 1 1 GHz 200 40 0 GB 12x DVD 128 PC 100up 5028ES Ath 1 0 GHz 200 30 0 GB 12x DVD 128 PC 100up 8x CD RW 5028UK Ath 1 1 GHz 200 40 0 GB 16x DVD 128 PC 100up 8x CD RW 5029EA Ath 1 1...

Page 213: ...PC 100up 8x CD RW 5028EU Ath 1 1 GHz 200 40 0 GB 12x DVD 128 PC 100up 5028ES Ath 1 0 GHz 200 30 0 GB 12x DVD 128 PC 100up 8x CD RW 5028UK Ath 1 1 GHz 200 40 0 GB 16x DVD 128 PC 100up 8x CD RW 5029EA Ath 1 1 GHz 200 40 0 GB 12x DVD 128 PC 100up 8x CD RW 5029DK Ath 1 1 GHz 200 40 0 GB 12x DVD 128 PC 100up 8x CD RW 5031EA Ath 1 2 GHz 200 60 0 GB 12x DVD 128 PC 100up 8x CD RW 5032BE Ath 1 2 GHz 200 40...

Page 214: ... photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 2000 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 is a trademark of Microsoft Corporation The software described in this guide is furnished under...

Page 215: ... the Compaq Presario 5400 Series Personal Computers without notice Symbols The following words and symbols mark special messages throughout this guide WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equi...

Page 216: ...modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty Locating Additional Information The following documentation is available to support this product Compaq Presario documentation set Introducing Windows 98 Guide Service Training Guides Compaq Service Advisories a...

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