Troubleshooting Your System
8-14 AlphaServer 1000A Rackmount Owner’s Guide
Option Card Problems
Option card problems can include problems related to network options, EISA/ISA bus
options, and PCI options.
Network Problems
Network problems can vary depending on the type of network option card you installed.
See the option card documentation for information on troubleshooting network problems.
Make sure you correctly set the network type for the network interface card. See Chapter
6, "Configuring Your System" for more information.
EISA/ISA Bus Problems
EISA bus problems at startup are usually indicated by the following display during startup.
Run the EISA Configuration Utility (ECU) if this message displays. Table 8–9 describes
the steps for troubleshooting EISA problems.
EISA Configuration Error. Run the EISA Configuration Utility.
Table 8–9: Troubleshooting EISA/ISA Bus Problems
Step Action
1.
Confirm that the option is supported, and confirm firmware and software versions.
2.
Check that the EISA card and any cabling are properly seated.
3.
Run the ECU as described in Chapter 6, "Configuring Your System" to:
•
Confirm that the system has been configured with the most recently installed
controller.
•
See what the hardware jumper and switch settings should be for each ISA controller.
•
See what the software setting should be for each ISA and EISA controller.
•
See if the ECU deactivated (< >) any controllers to prevent conflict.
•
See if any controllers are locked, which limits the ECU's ability to
change resource assignments.
•
Ensure that IRQs are set correctly.
4.
Confirm that hardware jumpers and switches on ISA controllers reflect the settings
indicated by the ECU. Start with the last ISA module installed.
5.
Check for a bad slot by moving the last installed controller to a different slot.
6.
Call the option manufacturer or your service representative for help.
PCI Bus Problems
PCI bus problems at startup are usually indicated when the system cannot detect the PCI
device. Use Table 8–10 to diagnose the likely cause of the problem.
