3-2
Troubleshooting
3.1.2
Performing a Full Reset
A full reset restarts your device and removes all information that was stored in memory, such as
your data files and your system settings. To perform a full reset, follow these steps:
1. Disconnect the device from the AC adapter if using external power.
2. Close the lid and turn over the device.
3. Remove the main and backup batteries.
4. Wait at least 5 minutes, then replace the batteries.
5. Turn over the device, open it, and press the power button to restart the Aero 8000.
6. Run through the Welcome Tour again to reestablish your system settings.
NOTE:
If you previously saved data using the backup utility, you will be prompted to restore your
saved data. Select Yes if you wish to do so.
3.2
Using the Compaq Unlock Utility
The Compaq Unlock Utility is used to generate an unlock key that allows a user to regain access to
an Aero 8000 unit that has entered either the lockout or administrator lockout modes. The Compaq
Unlock Utility is an integral part of the enhanced security built into the Compaq Aero 8000
Handheld PCs. Within the unit security, the user has the option to force the unit into a "lockout"
mode if an incorrect password is entered too many times. After five unsuccessful attempts, the unit
enters the first lockout mode. At this point the user must enter the Admin password (if defined) or
enter an unlock key. This key is generated by the Compaq Unlock Utility. The user enters data
provided on the screen of the HPC, and the Unlock Utility on the desktop generates an unlock key
(an alphanumeric string), which is entered into the HPC to recover from lockout mode. The
Compaq Unlock Utility is available through the COMPAQ AT HOME web site,
. If you plan to use the advanced security, purchase the Compaq
Unlock Utility before you need it.
3.3
Solving Audio Problems
Problem
Possible Cause
Solution
I cannot get sound from my
device.
The volume is muted or too low.
Adjust the volume through
Volume & Sounds Properties
in the Control Panel.
