eCOMM Terminal User Guide - 11
Response Codes
Frequently Asked Questions
Reference List for Decline Responses
Cards can be declined for various reasons. Whenever a card is declined, a 2-character
reason or ‘response’ code is printed on the merchant receipt. Below is a reference list
of the most common codes and their meanings.
00
Approved
The card issuer approved the transaction
05
Do Not Honour
The card issuer declined the transaction
14
Invalid Card Number
Invalid card number
15
No Such Issuer
No such card issuer
19
Re-enter Transation
Re-enter transaction
51
Insufficient Funds
The card issuer declined the transaction
55
Incorrect PIN
Incorrect PIN
57
The issuing bank has declined the
transaction due to a transaction on the
card
or
account
Transaction not
Permitted to
Cardholder
Code Text
Meaning
When can I begin processing?
As soon as you receive your equipment and your Welcome email from us. Your
equipment will typically take 2-3 business days to arrive at your premises after you
sign the contract.
My terminal is unresponsive, what should I do?
You should remove the power supply to the terminal, or if operating on battery,
press the key on the left side of the terminal briefly and then press the onscreen
symbol, and then press OK to confirm. Once off, turn back on and normal order should
resume. If this does not fix the issue, please contact [email protected]
If I change my broadband, will this affect my terminal?
If you change your broadband provider you will need to change your SSID and
broadband password on the terminal, see setting up Wi-Fi guide on page 9.
If you are having issues relating to this, please contact [email protected]
