6 - eCOMM Terminal User Guide
Guide to Essential Operations
Process a Sale
1. On the Home screen of the eCOMM Payment Terminal Application press Sale
2. Enter the amount and press Confirm
3. Tap or insert the card (if the card is inserted, ask customer to enter their PIN and
press Enter)
4. If Cashback is configured on your terminal, you will now be prompted as follows:
4.1 After the sale amount has been entered the terminal asks ‘Do you need cash?’
4.2 Tap YES or NO
4.3 If cash is requested by the customer, enter the amount, and select YES
4.4 If the customer card has no cashback service enabled an error will be displayed
5. A ‘transaction in progress’ message appears on the screen
6. The terminal will respond with either APPROVED or DECLINED on the screen
7. If approved, the terminal will automatically print the merchant receipt
8. Select YES to print the customer receipt
Magnetic Strip Card:
place the magnetic
strip side of the card facing inwards,
towards the device, swipe the card with
a steady speed through the magnetic
reader slot.
Process a Void
A void is used when a transaction is made in error or the customer has been debited
the wrong amount. A void can only be issued for transactions that are pending
settlement and are within the current batch. A void will credit the customer’s account
straight away if their card issuer supports this transaction type.
1. On the Home screen tap Options then enter your admin password and tap OK
2. On the Options screen press Void at the top left
3. Enter the invoice number of the transaction you want to void & tap the Void button
4. When the void completes a void receipt is printed and an on-screen message is
displayed
