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4.2 Holding Calls
You can place a call on hold and pick it back up a short time
later. With a regular hold, either you can pick up the held call
at your telephone, or another user can pick it up at another tele-
phone if that telephone shares the held call line with your tele-
phone. With an exclusive hold condition, you must pick the
held call up at your telephone; no other telephone has access to
it.
You can also answer and place on hold a call that is on a line
that does not appear at your telephone (a call that is parked or
transferred to you, for instance). You can even place a call on
hold at another telephone or on hold in the system so that any-
one can answer it.
After a call has been on hold for the period of time (set by the
installer of your system), the system will cause a several short
ring bursts to sound at your telephone, and the flash rate of the
line button becomes faster. If the call is on exclusive hold, it
will revert to manual hold after the hold recall time period.
To place a call on hold,
•
press HOLD.
To retrieve a held call,
•
press line button of the held call (with flashing light),
–or–
•
press TAP.
To retrieve a call that you answered and placed on hold but for
which you have no line appearance (for instance, a call that
was transferred to you),
•
press TAP.
To place a call on exclusive hold,
•
press HOLD twice.
To retrieve exclusive hold,
•
press line button of held call (with flashing light),
–or–
•
press TAP (if station does not have line appearance).
Placing Calls On Hold
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