Comdial Scout 900 mxs Page 35 User Manual Download

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Placing Calls On Hold

4.1 Using Chapter Four

You can place calls on hold and pick them up a short time later
in several different ways. This chapter explains the various
methods you can use to hold a call.
4.2

Holding Calls

4.3

Handling Hold Recalls

4.4

Parking Calls

4.5

Handling Park Recalls

Placing Calls On Hold

Summary of Contents for Scout 900 mxs

Page 1: ...Digital Wireless Telephone System User s Guide For IMPACT 24 48 72 Digital Communications System R Scout 900MX Scout 900MXS ...

Page 2: ...one are available through your Comdial dealer Accessory Product Code Vibrator Kit 900 VIB Belt Clip Kit 900 HOL Headset 900 HDS Standard Battery Kit 900 BAT STD Extended Life Battery Kit 900 BAT EXT Replacement Handset without Battery 900 HS Replacement Base Unit 900 BASE AC Battery Back Up 900 BAT AC Charging Stand 900 ACPK Wall Mounting Kit 900 WM Ask your dealer about the accessory bag and othe...

Page 3: ...ll 9 2 Answering Calls 11 2 1 Using Chapter Two 11 2 2 Answering Outside And Intercom Calls 12 2 3 Answering Calls At Monitored Stations 13 2 4 Answering Night Transferred Calls 14 2 5 Making A Call Pick Up 15 2 6 Responding To A Subdued Off Hook Voice Announcement 16 3 Making Calls 17 3 1 Using Chapter Three 17 3 2 Dialing Automatically 18 3 3 Dialing Manually 19 3 4 Redialing A Previously Dialed...

Page 4: ...ls 37 6 1 Using Chapter Six 37 6 2 Conferencing Telephones Together 38 7 Using The Other Telephone Features 41 7 1 Using Chapter Seven 41 7 2 Blocking Voice Announce Calls 42 7 3 Entering Account Codes 43 7 4 Forwarding Calls 44 7 5 Making A Call Non Private Privacy Release 45 7 6 Monitoring A Conversation Between Two Telephones Service Observing 46 7 7 Muting Your Telephone 47 7 8 Operating A Dep...

Page 5: ...pter Nine 63 9 2 Programming For Speed Dialing 64 9 3 Storing Speed Dial Numbers 66 9 4 Storing DSS Numbers 67 9 5 Storing The Memory Location Speed Dial Numbers 67 9 6 Storing The Feature Codes 68 9 7 Storing The Special Purpose Feature Buttons 68 10 Installing The Digital Wireless Telephone 71 10 1 Using Chapter Ten 71 10 2 Selecting The Installation Location 72 10 3 Connecting To The Station Ja...

Page 6: ...11 Troubleshooting Your Telephone 81 11 1 Using Chapter Eleven 81 11 2 Interpreting The Trouble Symptoms 82 11 3 Making A Power Reset 83 Index I1 Quick Reference Guide A1 Contents vi ...

Page 7: ...vides several non verbal ways to communi cate using lights and indicators The descriptions of these meth ods are provided in a separate chapter titled 8 Sending And Receiving Non Verbal Messages You can program many of the buttons on your telephone to en hance the unit s versatility and usability These programming instructions are found in the chapter titled 9 Programming Your Telephone To assist ...

Page 8: ...wherever you ve located the base unit This freedom allows you to carry on a telephone conversation and still be free to do other things If you should wander out of range while on a call you will lose voice contact with your party but your handset will keep its display and status lights active for approx imately 20 seconds During this 20 second time period you can step back in range and resume your...

Page 9: ...r a grounding type attachment plug or a po larized attachment plug The grounding type attachment plug is a three wire grounding type that has a third pin for grounding purposes It will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the power outlets at your loca tion contact an electrician to replace your obsolete outlets Do not defea...

Page 10: ...ay be toxic if swallowed 4 Exercise care in handling the battery pack in order not to short it with conducting mate rials such as rings bracelets and keys The battery or conductor may overheat and cause burns 5 Charge the battery pack only in accordance with the instructions and limitations speci fied 6 Observe proper polarity orientation between the battery pack and battery charger SAVE THESE INS...

Page 11: ... 2 3 hours typical Standby Mode 38 hours typical Nine channels means that nine simultaneous conversations can occur when a group of digital wireless telephones are operating in close proximity A tenth telephone will dis play System Busy when its user tries to make a call The digital wireless telephone transmits and receives according to the specifications set forth by the Federal Communications Co...

Page 12: ...o hear your calling party s voice Function Buttons provides access to the intercom F4 and three outside lines F1 F3 at default but can be reprogrammed as func tion buttons when needed Head Set Jack allow you to connect a headset to the handset Hold Button places calls on hold stores pauses in a number sequence during programing accesses second level speed dial numbers Message Talk LED shows messag...

Page 13: ...ne has a power saving feature that turns off the dis play and status LEDs after a short period of time You can re store the display at any time by pressing TALK Introducing The Digital Wireless Telephone 7 VOL MUTE HEAD SET F1 F2 F3 F4 1 2 4 7 F1 F2 F3 F4 3 5 8 0 6 9 ABC T C HOLD MEMO TAP TALK GHI PRS DEF JKL TUV OPER MNO WXY Antenna Receiver Display Message Talk LED Talk Button TAP Button Numeric...

Page 14: ... power supplied Spare Battery Charge LED indicates that the optional extra handset battery pack is recharging Spare Battery Charging Bay provides a trickle charge for spare battery packs Introducing The Digital Wireless Telephone 8 CHARGE POWER BATT CHARGE Scout 900MX EXP95BAN Base Unit Antenna Charge LED Spare Battery Charge LED Power On LED Spare Battery Charging Bay Under Base Station Rechargin...

Page 15: ...rged you will see the message LOW BATT on the dis play and the handset will beep once every three seconds Only the TALK button will operate When you get this indication complete your call as quickly as possible Return the handset to the base unit for charging Allow 8 10 hours without interruption for the battery pack to fully re charge Alternately you can replace the handset s battery pack with an...

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Page 17: ...g in the base unit s cradle lift the handset from the cradle for the ringing line If you have the handset laying on your desk or clipped to your belt press the TALK button for the ringing line Because of this versatility the instructions in this chapter tell you to lift handset and press TALK if necessary The instruc tions also tell you to press line or intercom button if neces sary Use the inform...

Page 18: ...l will sound the ringer and light the status light as sociated with the line or intercom button that the call is on If you have the ringer volume turned off and are using the op tional vibrator you will feel the vibration indicating a ringing call To answer a ringing call lift handset and press TALK if necessary press line button or intercom button if necessary Answering Calls 12 ...

Page 19: ...ion select or DSS button If the installer also arranges for your station to have the station monitoring feature the BLF light shows activity status at the monitored telephone To monitor another telephone observe the BLF light next to a DSS button F1 F3 Off idle Flashing ringing On busy or on hold NOTE If you do not have the station monitoring feature the BLF light shows the following information O...

Page 20: ...ion or stations for off hour ringing After the attendant has set up this feature you can answer an outside call when it rings anywhere in the system When you hear ringing anywhere in the system lift handset and press TALK if necessary press intercom button if necessary dial 80 answer call Answering Calls 14 ...

Page 21: ...call that is ringing at any telephone in the system if you know the tele phone s extension number To answer a call that is ringing within your group lift handset and press TALK if necessary press intercom button if necessary dial 4 answer call To answer a call that is ringing at any telephone in the system lift handset and press TALK if necessary press intercom button if necessary dial S 4 dial ex...

Page 22: ...istant on line party cannot hear the SOHVA call You can either use a RESPONSE MES SAGE button to respond to the SOHVA call in a non verbal manner or you can ignore the SOHVA call The SOHVA caller must be using an LCD speakerphone to receive your non verbal response For further information about response messaging refer to sections 8 4 and 9 7 in this user s guide To send an LCD message to a caller...

Page 23: ...s so you will have access to the assigned line or intercom as soon as you press TALK You will not have to press a function button to se lect a line or intercom Because of this versatility the instruc tions in this chapter tell you to lift handset and press TALK if necessary The instructions also tell you to press line or inter com button if necessary Use this chapter to understand the many ways to...

Page 24: ...s the hand set provides additional memory locations for speed dial use To automatically dial a speed dial number stored at one of the programmable function buttons lift handset press preprogrammed speed dial button F1 F3 line selec tion is usually a part of the stored speed dial number With your station at idle you can use the following procedure to automatically dial a personal or system speed di...

Page 25: ... can manually dial a number over any available telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your station your digital wireless telephone will automatically select a line for use when you press the TALK button To dial an outside number manually lift handset and press TALK if necessary press line button to select line or intercom remember...

Page 26: ...y dialed number for later redial ask your system installer to add a SAVE button to your telephone A permanently saved number remains available until you overwrite it by saving a different number To automatically redial the last dialed number one time lift handset and press HOLD press listen for ringing or busy tone Ringing tone When party answers speak to him Busy tone press TALK to disconnect To ...

Page 27: ...are available for your use you may access them for outside calling instead of pressing a line button to select a individual line for use If your system has line groups access them as follows lift handset and press TALK if necessary press button to select intercom if necessary dial desired line group access code 9 line group 1 81 through 83 line groups 2 through 4 listen for outside dial tone dial ...

Page 28: ...ss button to select intercom if necessary dial the desired line group access code hear busy tone dial S 8 If you have line appearance for a particular line and wish to queue for it note the busy status light LED lift handset press HOLD press line button When line group is free your telephone sounds several short ring bursts When you hear this lift handset hear dial tone and place call To cancel li...

Page 29: ... set a voice announce block condition at his or her tele phone to prevent all voice announce calls Furthermore if he or she blocks voice announce the system also blocks SOHVA calls The following instructions assume a tone first default setting Any user can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after di aling the extension number or by ...

Page 30: ... again after dialing the extension number or by pressing the preprogrammed DSS but ton again To voice announce manually lift handset and press TALK if necessary press button to select intercom if necessary dial extension number peak your announcement To voice announce automatically lift handset press preprogrammed DSS button speak your announcement Making Calls 24 ...

Page 31: ...hone immediately hangs up When the station you called becomes available your telephone will sound several short ring bursts When you hear this lift handset and press TALK if necessary press button to select intercom The other telephone will start ringing After the ringback tone if you do not select the intercom within the system time limit the system cancels the call back at that time however you ...

Page 32: ...ed party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ig nore your call waiting tone and continue current conversation To cancel call waiting press TALK or hang up handset To answer a call waiting tone if you receive one while on a call hear short tone burst in receiver either place current call on hold or complete call and hang up wa...

Page 33: ...amming an error tone will sound To override an in progress call at another telephone make intercom call and hear a busy signal dial S 03 all parties will hear several tone bursts join in progress call To override a Do Not Disturb condition at another station make intercom call and hear a do not disturb signal dial S 03 speak your announcement if in voice first mode or hear ring back tone if in ton...

Page 34: ...lly Make a SOHVA announcement using the SOHVA button as follows make intercom call and hear busy tone decide whether to interrupt or not if you decide not to interrupt the called party hang up or to interrupt press preprogrammed SOHVA button and hear several quick tone bursts make announcement busy tone means that the called tele phone is in speakerphone mode and you cannot make an nouncement that...

Page 35: ... calls on hold and pick them up a short time later in several different ways This chapter explains the various methods you can use to hold a call 4 2 Holding Calls 4 3 Handling Hold Recalls 4 4 Parking Calls 4 5 Handling Park Recalls Placing Calls On Hold 29 4 ...

Page 36: ... so that any one can answer it After a call has been on hold for the period of time set by the installer of your system the system will cause a several short ring bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period To place a call on hold press HOLD To retrieve a held...

Page 37: ...if you wish lift handset and press TALK if necessary press button to select intercom if necessary dial S 4 dial extension number of telephone that received held call service call or press TALK to hang up To answer a directed hold that someone placed at your tele phone lift handset and press TALK if necessary press button to select intercom if necessary dial 90 Placing Calls On Hold 31 ...

Page 38: ... button becomes faster If the call is on exclusive hold it will revert to manual hold af ter the hold recall period you will hear a ring burst when this happens Any user whose telephone line appearance for the recalling line can pick up calls that revert to manual hold If you placed a line on manual hold or exclusive hold and that line is recalling press line button or TAP to retrieve the call Pla...

Page 39: ...s a park recall When you press an intercom button and dial a code to retrieve a parked call the system removes it from the park orbit and places it at your station To park a call in orbit while on the call press intercom button press S dial code for park orbit 91 99 for orbits 1 9 remember the code for later use or make it known to those who need to know it in order to retrieve the call To retriev...

Page 40: ... a park recall press button for recalling line The call will then connect to your station If you do not answer the park recall the system will place the call on hold at your telephone The call remains on hold for a period of time and then rings back to your telephone as a hold recall To re park a park recall and restart the park timer answer retrieve call press S dial code for park orbit 91 99 for...

Page 41: ...er Five You can transfer calls from your digital wireless telephone to another system telephone in several ways The information in this chapter describes those ways 5 2 Transferring Screened And Unscreened Calls Transferring Calls 35 5 ...

Page 42: ...ele phone To screen and transfer a call to another telephone in the system answer call press T C call is automatically placed on hold dial extension number of telephone to receive transfer when intercom party answers announce call press TALK to disconnect Intercom party has the call If the intercom party is busy take the following action press TAP to retrieve the call Remember you can use the subd...

Page 43: ...ital wireless telephone together on a call with one or more system telephones the arrangement is known as conferencing Use the information contained in this chapter to understand how to make a conference 6 2 Conferencing Telephones Together Conferencing Calls 37 6 ...

Page 44: ...d in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call To set up a conference call that includes any combination of outside lines and intercom parties NOTE Always call the outside lines before you call the intercom par ties make first call press...

Page 45: ...ess T C To drop out of a conference call between you and two outside lines creating an unsupervised conference dial and hang up lines remain lighted and in use until both outside parties disconnect To rejoin an unsupervised conference between two outside lines press one of the lighted buttons where conference is taking place NOTE Conference volume levels are dependent upon the quality of the exter...

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Page 47: ...ton if necessary 7 2 Blocking Voice Announce Calls 7 3 Entering Account Codes 7 4 Forwarding Calls 7 5 Making A Call Non Private 7 6 Monitoring A Conversation Between Two Telephones Service Observing 7 7 Muting Your Telephone 7 8 Operating A Department Station 7 9 Sending A Paging Announcement 7 10 Setting A Do Not Disturb Condition At Your Telephone 7 11 Setting The Volume Control 7 12 Switching ...

Page 48: ... NOTE If you block voice announced calls you will also block any sub dued off hook voice announce SOHVA calls that callers direct to your station To block voice announced calls lift handset and press TALK if necessary press intercom button if necessary dial S 2 To un block voice announced calls lift handset and press TALK if necessary press intercom button if necessary dial 2 Using The Other Telep...

Page 49: ... fea ture code you might want to use the procedure in section 9 6 of this user s guide to add an ACCOUNT CODE button to your telephone If you use an account code button in place of the feature code dialing the system does not place the call on hold while you dial your account code To enter account code on an incoming call answer call press intercom button dial S 0 4 call is automatically placed on...

Page 50: ...ard your calls you might want to use the procedure in section 9 6 of this user s guide to add a CALL FORWARD button to your telephone To forward your calls lift handset and press TALK if necessary press intercom button if necessary dial one of the following codes To Forward To Cancel Forwarding All calls S 5 extension num ber 5 Prime line and personal intercom calls S 05 extension num ber 05 Telep...

Page 51: ...ress call In this case they need a method to make the call non private If you have this situation with your digital wireless telephone ask your sys tem installer to assign a PRIVACY RELEASE button on your telephone To release privacy from your telephone while on a call press preprogrammed PRIVACY RELEASE button The light associated with the PRIVACY RELEASE but ton will remain on steady when your t...

Page 52: ...one must include an in staller provided SOHVA button To monitor another station at any time lift handset and press TALK if necessary press intercom button if necessary dial 03 dial extension number of telephone to be monitored press TALK to end monitoring To initiate a SOHVA while monitoring a station press preprogrammed SOHVA button make announcement distant party to monitored station will not he...

Page 53: ...artmental group of stations you can place you station in either an off duty or a wrap up mode Off duty is when you leave your station for an extended period of time Wrap up is when you need time after a call to complete related paperwork but you will remain at your telephone In both cases you calls will ring at another department station while the feature is active Your telephone must include a pr...

Page 54: ...rs All call sounds the announcement through all telephones while zone paging sounds it only through those telephones located in a specific area Check with your system administrator to deter mine the type of paging and access method that you should use You might want to use the procedure in section 9 6 of this user s guide to add an ALL CALL or ZONE PAGE button to your telephone If your system prov...

Page 55: ...main on line if awaiting a reply known as a meet me page or hang up NOTE To guard against the annoying noise caused by audio feedback do not stand near a paging speaker while you deliver a page an nouncement To reply to a meet me page hear page announcement lift handset and press TALK if necessary press intercom button if necessary dial 88 meet paging party on line Using The Other Telephone Featur...

Page 56: ...he do not disturb condition at your tele phone press preprogrammed DND button To override a do not disturb condition at another telephone make intercom call and hear DND tone dial S 03 called party will hear several short tone bursts wait for a reply NOTE When you override a Do Not Disturb condition at another sta tion the condition remains disabled until that station user re enables it CAUTION Re...

Page 57: ...cedure There are two handset loudness levels also two levels on the optional headset as well Set the volume level for the current call as follows while on a call press VOLUME once for each change in loudness that you desire Be sure you are on a call when you set handset receiver volume otherwise you may in advertently adjust your ringer level instead 7 12 Switching The Dialing Mode Between Pulse A...

Page 58: ... the new location To keep extension number and programming from old location connect base unit line cord to new station jack immediately press HOLD NOTE If you do nothing for several seconds the system will automati cally select the old parameters To assume extension number and programming from new loca tion connect base unit line cord to new station jack immediately press Using The Other Telephon...

Page 59: ...t your own prime line or idle line preference and its accompanying toll restriction as signment You then have 15 seconds to dial an outgoing call Once you have hung up from a call you have 15 seconds to make another without re entering your TRO code You can transfer a TRO call and pick it up at another station with the call now belonging to that station To use TRO at another station s telephone pr...

Page 60: ...ng the person that they are calling If you have a Tracker pager assigned to your personal inter com number you can receive messages that someone else sends you The system automatically installs the Tracker pager for your use however you can disable it when you do not wish to receive paged messages and when you leave at the end of your day Of course if you do disable your Tracker pager at the end o...

Page 61: ...programmed time out You can either replace the call into another Tracker page orbit or retrieve the call for servicing If you receive a parked call message on your Tracker pager lift handset and press TALK if necessary press intercom button if necessary press dial Tracker pager displayed orbit code 91 99 retrieve call To disable or enable your Tracker pager lift handset and press TALK if necessary...

Page 62: ...r assigns a companion console for your use the system automatically defaults the console s buttons so that you can immediately store your functions at the buttons when you need them To store information at the console buttons use the procedures detailed in sections 9 3 9 4 and 9 6 in this book When using these procedures press a console button to denote the button location for storage instead of p...

Page 63: ...employ to send and receive messages with your digital wireless telephone without using verbal communications 8 2 Lighting The Message Waiting Light 8 3 Sending LCD Messages 8 4 Sending Response Messages 8 5 Using The Assist Button Programming 8 6 Using The Station to Station Messaging Sending And Receiving Non Verbal Messages 57 8 ...

Page 64: ...will flash To turn off the message waiting light at a busy or idle station lift handset and press TALK if necessary press intercom button if necessary dial 3 dial extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light when you are either de livering or receiving a message press intercom button NOTE Only the perso...

Page 65: ...02 dial the desired code number from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial telephone number of where you will be press TALK to end message Intercom light flashes steadily To turn off message and your intercom light lift handset and pr...

Page 66: ... time the situation arises Further you may receive SOHVA calls and you can respond to them with a non verbal message to the calling telephone s display for the caller to read This section tells you how to use the RESPONSE MESSAGE button s Refer to section 9 10 in this guide for instructions on programming the RESPONSE MESSAGE button s To send an LCD message to a caller who has initiated a SOHVA ca...

Page 67: ...isplay To send a message for assistance press preprogrammed ASSIST button press preprogrammed DSS button for the telephone user you need help from This is not necessary if you stored the desired extension number when you do the ASSIST button programming If the assisting telephone is idle a ring burst sounds and a mes sage appears in its display If it is busy the message appears when it becomes idl...

Page 68: ...ntral mes sage desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called To turn on message light make intercom call and receive no answer dial S 7 BLF light at called station flutters To turn off message light lift handset and press TALK if necessary press intercom button if necessary dial 7 dial extension number of tel...

Page 69: ...o gramming steps that you can take with your LCD speakerphone 9 2 Programming For Speed Dialing 9 3 Storing Speed Dial Numbers 9 4 Storing DSS Numbers 9 5 Storing the Memory Location Speed Dial Numbers 9 6 Storing The Feature Codes 9 7 Storing The Special Purpose Feature Buttons Programming Your Telephone 63 9 ...

Page 70: ...ompanion console assigned to your station Before you begin programming write down the intercom or outside line you will use to access the number and the number digits that you are storing Then as you program the speed dial numbers write the numbers on your telephone s ID strips You can also fill out the charts on the next page if you wish for a personal record of your stored numbers NOTE The Feder...

Page 71: ...arts for future reference Speed Dial Number Key Pad Buttons Function Buttons 1 F1 2 F2 3 F3 4 5 6 7 8 9 0 Speed Dial Number Handset Memory Locations 01 11 02 12 03 13 04 14 05 15 06 16 07 17 08 18 09 19 10 20 Programming Your Telephone 65 ...

Page 72: ...if needed NOTE You may need a pause between numbers to compensate for dif ferences in response time between your system and the host sys tem ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing press T C to store the number press next loc...

Page 73: ...xt DSS number repeat the previous step until all DSS numbers are stored or press TALK to end NOTE Storing a new DSS number at a button location overwrites an existing DSS number already stored there 9 5 Storing The Memory Location Speed Dial Numbers To store speed dial numbers at the handset memory locations press MEMO dial speed dial number press MEMO dial memory location 01 20 display shows Stor...

Page 74: ...ite line and intercom assignments To create feature access buttons proceed as follows To store a feature code at a function button lift handset and press TALK if necessary press intercom button if necessary dial SS 1 press unassigned function button F1 F3 to choose storage location press intercom button and dial access code for feature press T C to store another number repeat last three steps unti...

Page 75: ...g a busy signal whether the called party should be interrupted in a SOHVA manner If so you can press the button and initiate a SOHVA call To select any of the special purpose buttons proceed as follows lift handset and press TALK if necessary press intercom button if necessary dial SS 1 press unassigned function button F1 F3 to choose stor age location dial access code for feature 7 ASSIST button ...

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Page 77: ...stall the digital wireless telephone and its accessories 10 2 Selecting The Installation Location 10 3 Connecting To The Station Jack 10 4 Applying Power to the Base Unit 10 5 Installing The Battery Pack 10 6 Charging The Handset s Battery Pack 10 7 Charging Extra Battery Packs 10 8 Cleaning The Battery Contacts 10 9 Attaching The Belt Clip To The Handset 10 10 Testing the Coverage Range Installin...

Page 78: ...t of your digital wireless telephone on a desk or tabletop near a standard 120V AC outlet and within reach of the station jack Keep the base unit and handset away from sources of electrical noise for ex ample motors fluorescent lighting and similar devices You may find that you can extend the digital wireless telephone s operating range by locating the base unit at an elevated height An elevated l...

Page 79: ...e Use caution when installing or modifying telephone lines 10 4 Applying Power To The Base Unit 1 Using only the AC adapter supplied with the digital wireless telephone plug the AC adapter cord into the AC adapter in put jack on the base unit and route the cord through the strain relief channel 2 Plug the AC adapter into a standard 120VAC wall outlet 3 Route the power cord where it will not create...

Page 80: ...h one in its place This will ensure that the battery in the handset will be charged as quickly as possible If you see a low battery notice in the display while you are on a call you can quickly change the battery pack without losing the call Your telephone holds a call for approximately 20 seconds after you remove the battery pack from the handset This is am ple time during a conversation for you ...

Page 81: ...lows you to place the handset on the base unit either face down or face up with or without the belt clip attached The battery pack in the handset automatically recharges in either position Please note that the telephone s buttons are inoperative while the handset is on the charger 2 Make sure the CHARGE LED turns on If the CHARGE LED does not turn on check to see that the AC adapter is plugged in ...

Page 82: ...Position the battery pack so the inner side is facing toward the top of the base unit 2 Slide the battery pack into the charging compartment until it clicks into place Note that the battery pack charging com partment has a latch that keeps the battery pack in place dur ing charging 3 Make sure the BATTERY CHARGE LED turns on If the BATTERY CHARGE LED does not turn on verify that the battery pack i...

Page 83: ...Installing The Digital Wireless Telephone 77 ...

Page 84: ...se unit about once a month Use a pencil eraser or other contact cleaner Do not use any liquids or solvents Installing The Digital Wireless Telephone 78 CHARGE POWER BATT CHARGE EXP95CON F1 F2 F3 F4 1 2 4 7 F1 F2 F3 F4 3 5 8 0 6 9 ABC T C HOLD MEMO TAP TALK GHI PRS DEF JKL TUV OPER MNO WXY Contacts Contacts Contacts Scout 900MX ...

Page 85: ...venient portability Notice that the belt clip includes a metal loop that you can use to suspend the hand set from a lanyard if you wish To remove the belt clip pry one tab at a time from the notch on the side of the handset Carefully lift the belt clip off CAUTION The belt clip is designed to fit snugly onto the handset Installing The Digital Wireless Telephone 79 VOL MUTE EXP95CLO Lanyard Loop ...

Page 86: ... the display shows In range and the handset sounds a single tone burst or if the handset is out of range the display shows NO SER VICE and the handset sounds three tone bursts move away from the base unit s location in an ever increasing distance while repeating the above test un til you no longer get an In Range display the maximum distances in any direction at which you can receive the In Range ...

Page 87: ... Eleven If your digital wireless telephone is not operating properly use this chapter s information to help identify the cause of im proper operation 11 2 Interpreting The Trouble Symptoms 11 3 Making A Power Reset Troubleshooting Your Telephone 81 11 ...

Page 88: ...ocate base unit at a greater height Hear warning tone and see NO SER VICE message in display Move handset closer to base unit Handset does not ring Weak battery replace with fresh battery pack or charge handset for 8 10 hours Check ringer alert setting may be set for ringer off without optional vibrator alert installed Be sure base unit antenna is fully vertical Move handset closer to base unit Er...

Page 89: ...details Radio interference is not a defect indication If the situation persists contact your system administrator 11 3 Making A Power Reset If you ever experience scrambled displays link problems or feature access problems you may need to execute a power re set procedure To reset power on the base unit disconnect the AC adapter plug from the base unit wait several seconds reconnect AC adapter plug...

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Page 91: ... Installing 10 5 Battery Packs Charging Extra 10 7 Belt Clip Attaching The 10 9 Blocking Voice Announce Calls 7 2 C Call Forwarding 7 4 Call Pick Up Making A 2 5 Call Waiting 3 9 Camping At A Busy Station And Waiting For An Answer Call Waiting 3 9 Camping At A Busy Station And Waiting For An Automatic Call back 3 8 Charging Extra Battery Packs 10 7 Charging The Handset s Battery Pack 10 6 Cleaning...

Page 92: ...ng Your Telephone s 1 4 H Handing Hold Recalls 4 3 Handling Park Recalls 4 5 Hold Recalls Handling 4 3 Holding Calls 4 2 Hot Transfer Making A 5 3 I Installation Location Selecting The 10 2 Installing The Battery Pack 10 5 Installing The Digital Wireless Telephone 10 Intercom Calls Answering 2 2 Intercom Calls Making 3 7 Interpreting The Low Battery Indication 1 5 Interpreting The Trouble Symptoms...

Page 93: ...erbal 8 Messages Sending LCD 8 3 Messages Sending Response 8 4 Monitoring A Conversation Between Two Telephones Service Observing 7 6 Muting Your Telephone 7 7 O Outside Calls Answering 2 2 Overriding A Call Or A Do Not Disturb Condition At Another Telephone Executive Override 3 10 P Paging Announcement Sending A 7 9 Park Recalls Handling 4 5 Parking Calls 4 4 Placing Calls On Hold 4 Power Applyin...

Page 94: ...mbers Storing The Memory Location 9 5 Speed Dial Programming 9 2 Station Jack Connecting To 10 3 Storing DSS Numbers 9 4 Storing Speed Dial Numbers 9 3 Storing The Feature Codes 9 6 Storing The Memory Location Speed Dial Numbers 9 5 Storing The Special Purpose Feature Buttons 9 7 Subdued Off Hook Voice Announcement Making A 3 11 Subdued Off Hook Voice Announcement Responding To A 2 6 Switching The...

Page 95: ...lephone Features 7 Using The Tracker Paging System 7 15 Using This Guide 1 1 Using Your Digital Wireless Telephone With A DSS BLF Console 7 16 V Voice Announce Block 7 2 Volume Control Setting The 7 11 W Waiting For A Line Queuing 3 6 Index I5 ...

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Page 97: ...6 INTERCOM 6 Call Forwarding All Calls Personal Calls INTERCOM S 5 Ext INTERCOM S 05 Ext INTERCOM 5 INTERCOM 05 Call Pickup Directed Group INTERCOM S 4 plus Ringing Ext INTERCOM 4 Call Park INTERCOM S 91 99 INTERCOM 91 99 to retrieve Call Waiting INTERCOM Ext S 01 Hang Up Directed Hold INTERCOM S 90 Ext INTERCOM 90 Executive Override INTERCOM Ext S 03 Hookflash Code INTERCOM 04 LCD Messaging INTER...

Page 98: ...NTERCOM 89 Response Messaging Programmable Button Service Observe INTERCOM 03 SOHVA Originate Programmable Button Station to Station Messaging INTERCOM Ext S 7 INTERCOM 7 Ext System Speed Dialing S 01 99 Tracker Pager INTERCOM S06 INTERCOM 06 Tracker Pager Send Tracker Page INTERCOM 01 Toll Restriction Override INTERCOM SS6 Voice Announce Block Programmed Button or INTERCOM S 2 INTERCOM 2 Quick Re...

Page 99: ...NOTES ...

Page 100: ...NOTES ...

Page 101: ...ficulties arising from the interpretation of the in formation contained herein The information contained herein doesnot purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be de sired or should particular problems arise which are not covered sufficiently fo...

Page 102: ...Printed in U S A GCA 70 308 03 11 99 ...

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Comdial Scout 900 mxs, User Manual

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Summary of Contents for Scout 900 mxs

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