Understanding Some Special Terms
There are a few specialized terms sprinkled through this publication. The following list defines a few of the more
common terms that you may encounter.
Answer
answering the currently ringing call
Both
establishing a conference between Impact Attendant, the current call, and the last call put on hold
Conference
joining stations together on a call—conference capacity can be as large as permitted by the communications
system
I.D.
text attached to calls so that you can remember its details if call returns to you
Overflow
incoming calls that the system directs to an overflow attendant during peak activity. These calls ring at both
stations simultaneously.
Page
making general announcements using system telephones as paging devices
Park
placing or picking up calls from any of 90 park orbits
Pick
answering calls that ring at any other extension
Release
another term for hanging up on a call
Serial Transfer
call being transferred through a series of stations—useful if a caller wants to talk to several stations during the
course of a call
Split
switching between the current call and the last call on hold—the previously active call goes on hold
Silent
stops the attendant station from ringing—silenced calls are still answerable and this condition is canceled when
the next call rings
Tap
retrieving the last call that was placed on hold, transferred, or parked
Introducing Impact Attendant 1 – 3
Impact Attendant User's Guide
GCA70–355
