Introducing Impact Attendant
Using This Guide
This user’s guide contains two sections.
Section 1, Introducing Impact Attendant, helps you to become familiar with the software’s basic features and
startup requirements.
Section 2, Using Impact Attendant, provides basic call handling details and discusses the special purpose features
that you can employ.
Describing Impact Attendant
Impact Attendant is software that runs on a personal computer and works in conduction with a digital
communications system. Impact Attendant allows you to handle a large volume of call traffic in a short period of
time. With this software, you have control of the system and the telephone stations that are a part of it. Among the
many features that Impact Attendant makes available to you are the following items:
•
real-time status updates of telephone activity,
•
access to system-wide features such as Park Orbits, SOHVA, and Serial Transfer,
•
full keyboard and mouse interfaces (Impact Group uses a special-purpose keyboard and avoids any conflict
with standard Windows® keyboard commands),
•
call history reports for all stations on the system.
Windows is a registered trademark of Microsoft Corporation, Redmond, WA.
Introducing Impact Attendant 1 – 1
Impact Attendant User's Guide
GCA70–355
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