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Comdial GCA70-355, User Manual

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Arranging Your Telephone For Headset Operation

You can operate your attendant station with a headset if you wish. See your installer for headset installation
details. Headset operation requires that you press the Headset key. The status line at the bottom of the screen
indicates whether your station is in the Headset or Handset operating mode.

To toggle between Headset and Handset operation at your station,

•

press the Headset key (F4 key) on the keyboard.

Adjusting The Volume Control

You can adjust the audio level of handset, the speaker, the ringer, and the music outputs for your attendant station
from the Impact Attendant software.

To adjust the volume,

•

from the Programming drop-down menu, select Volume,

—OR—

•

press Alt-P then press V.

Tagging A Call

You can tag a call with text that you create. Impact Attendant displays this tag whenever the call is viewable. This
call tagging feature is useful to identify calls that have returned to your attendant station as a result of a transfer or
hold recall. You can change or edit the call tag by repeating the action.

To tag a call,

•

press the ID key (F5 key) on the keyboard,

—OR—

•

click the Call Tag button on the tool bar.

If you place a call on hold and it recalls, the tag helps identify who you were talking to. The call tag is also visible
when viewing park orbits. Other people will also see the call tag if they are using one of Comdial’s Impact
applications.

2 – 10 Using Impact Attendant

GCA70–355

Impact Attendant User's Guide

Summary of Contents for GCA70-355

Page 1: ...Impact Attendant for Windows PC Attendant s Console User s Guide for DXP DXP Plus FXS and FXT GCA70 355 02 07 99 printed in U S A ...

Page 2: ...re compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to...

Page 3: ...Displays 1 6 Setting The System Configurations 1 8 Using The Keyboard 1 9 Using The Mouse 1 10 2 Using Impact Attendant 2 1 Using Impact Attendant To Handle Calls 2 1 Answering Calls 2 1 Holding Calls 2 2 Parking And Retrieving Parked Calls 2 2 Transferring Calls 2 3 Paging Other Stations 2 4 Conferencing Calls 2 4 Taking Messages 2 5 Dialing Calls 2 5 Hanging Up Calls 2 6 Forwarding Calls 2 7 Usi...

Page 4: ... Numbers 2 11 Setting The System Time and Date 2 12 Modifying The Directory 2 12 Making A Personal Directory 2 12 Sending Messages 2 13 Using The Tracker Pager 2 14 View the System Call History 2 16 Using The Diagnostics 2 17 Index Index 1 2 Contents GCA70 355 Impact Attendant User s Guide ...

Page 5: ...u to handle a large volume of call traffic in a short period of time With this software you have control of the system and the telephone stations that are a part of it Among the many features that Impact Attendant makes available to you are the following items real time status updates of telephone activity access to system wide features such as Park Orbits SOHVA and Serial Transfer full keyboard a...

Page 6: ...program does not start automatically you can start it by clicking Start Programs Impact Attendant OR if there is an Impact Attendant icon on your desktop double click on it Once Impact Attendant is running the main window appears 1 2 Introducing Impact Attendant GCA70 355 Impact Attendant User s Guide ...

Page 7: ...vity These calls ring at both stations simultaneously Page making general announcements using system telephones as paging devices Park placing or picking up calls from any of 90 park orbits Pick answering calls that ring at any other extension Release another term for hanging up on a call Serial Transfer call being transferred through a series of stations useful if a caller wants to talk to severa...

Page 8: ...s duplicate actions such as clicking a tool from the tool bar or clicking directly on a station selection Locating The Tool Bar As with the drop down menus the tool bar buttons provide commands that activate when you click on them some unique and some duplicating actions that you can do with different techniques The tools identify their actions as you move the cursor across them 1 4 Introducing Im...

Page 9: ... On Hold Black Red lifted over telephone icon Out of Service Gray Gray Explaining The Selection Tabs The different tabs on the main screen allow you to view different selections of stations The names and stations shown in the checklist are the names entered by the installers as they program the digital communications system The following table details the selection categories Tab Category Selectio...

Page 10: ...both active and on hold the line or extension that a call is on and whether the call is alerting connected on hold conferenced and so forth You can highlight the call to be connected when you press the Answer key if several calls are ringing at once you may change the focus to highlight one of the other calls 1 6 Introducing Impact Attendant GCA70 355 Impact Attendant User s Guide Current Calls Di...

Page 11: ...ations and lines display window is always visible when the Impact Attendant software is active The display is scrollable whenever there are too many stations to be displayed at once The stations and lines display window shows the following items the extension and display name for the stations and the line name and number for lines icons of different colors and different handset positioning to diff...

Page 12: ...tendant automatically brings the caller s user group to the top on your screen whenever you answer a call Hide When Done With Call When you check this option Impact Attendant automatically returns the caller s user group to the background on your display screen when you are finished with a call Beep When Popping Up When you check this option the computer beeps whenever the Impact Attendant applica...

Page 13: ...oard provides you with keyboard access to the more frequently used Impact Attendant functions Many attendants find using the keyboard to be faster that using the mouse Introducing Impact Attendant 1 9 Impact Attendant User s Guide GCA70 355 Accent Silences The Ringer Decimal Transfer Calls Plus Hangs Up Calls Minus Holds A Call or Retrieves a Call Pause Pop Hide Window Enter Shift Enter Answers Ca...

Page 14: ...g it to another station Transfers the ringing to the other station Double click Notes line Shows history of messages sent by other Comdial applications Mouse Action in Phones Display Result Drag a station selection from the Phones display to the Calls display Calls the station you dragged to the Calls display If the attendant station is active when the new call is made the active call goes on hold...

Page 15: ...Answer key Enter key on the keyboard click the Answer button on the toolbar right click the call you wish to answer and select Answer from the dialog box from the Call drop down menu select Answer OR press Alt C then press A NOTE The system automatically places a currently active call at your station on hold when you answer a new call Answering Calls Ringing At Other Stations To answer a call ring...

Page 16: ...R Using The Split Feature The Split feature allows you to toggle between two held calls To use the Split feature press Split key F6 key to replace the currently active call with the call that is on hold press F6 again to toggle the calls again Parking And Retrieving Parked Calls The Park Orbit display shows parked stations and who parked them If you retrieve a parked call while you have an active ...

Page 17: ...ree personal intercom numbers to which your currently active call can be sequentially transferred that is the call goes to the first station and when that user hangs up the call goes to the second station and so forth In arranging the serial transfer you can select the numbers using the list box or you can type the numbers You can also select groups that you have previously defined to make it easi...

Page 18: ...ting numbers from the overall list different groups or a personal directory The dialog shows which system stations are busy so that you can determine whether he or she can answer your call Use one of the following methods to set up a conference call press the Conference key F8 key on the keyboard click the Conference button on the toolbar click and drag the station that you want in the conference ...

Page 19: ...ay or you can use several techniques that bring up the Select Number dialog box Using this dialog lets you select numbers from the overall list different groups or a personal directory The dialog shows which stations are busy so you can see who is available to take your call To dial a call click the Dial button on the toolbar drag the telephone you want to call from the Stations and Lines display ...

Page 20: ...for verification before it will take action To hang up press the Hang up key Plus key on the keyboard click the Hang up button on the toolbar right click the call you wish to end and select Hang up from the dialog box from the Call task menu select Hang up OR press Alt C and then press U 2 6 Using Impact Attendant GCA70 355 Impact Attendant User s Guide ...

Page 21: ...ing at a station and receive no answer No Forwarding The default setting Disables the Call Forwarding feature To set Call Forwarding from the Call drop down menu select Forward press Alt C then press F OR right click on the station for which you want to set Call Forwarding and select Forward Calls These actions open the Forward Phone dialog from which you pick the station to receive the forwarded ...

Page 22: ... press Alt O and then press A Overflow Attendant When you select the Overflow Attendant mode the system directs incoming calls to both your station and another system station that the installer has programmed to be the overflow attendant You can toggle the overflow attendant on and off as needed The status of the Overflow setting is shown at the bottom of the screen To turn on the overflow attenda...

Page 23: ...ed red circle superimposed over it To place a station in the Do Not Disturb mode right click the selected station s telephone icon and select Do Not Disturb from the dialog box repeat this action to remove the condition To place your attendant station in Do Not Disturb from the Call drop down menu select Do Not Disturb Muting Your Telephone You can mute voice transmission at your station if you wi...

Page 24: ... To adjust the volume from the Programming drop down menu select Volume OR press Alt P then press V Tagging A Call You can tag a call with text that you create Impact Attendant displays this tag whenever the call is viewable This call tagging feature is useful to identify calls that have returned to your attendant station as a result of a transfer or hold recall You can change or edit the call tag...

Page 25: ...of people as well as other attendant s groups Each defined group gets a tab in the main display Selecting a particular tab causes only the telephones in that group to be displayed You can only create and edit personal groups with this feature The other tabbed groups are permanent you cannot edit them There are several methods that you can use to create personal groups To create personal groups cli...

Page 26: ...s the name on the telephone s LCD and the name that shows when users intercom each other To modify the directory from the Programming drop down menu select Directory OR press Alt P then press D Making A Personal Directory Impact Attendant s Personal Directory feature allows you to create a directory for storing contact information such as name phone numbers addresses and miscellaneous notes To cre...

Page 27: ...ssage or hold In addition to sending messages to telephone stations you can send message to other PC Attendant users on your node and receive a reply from them on your screen To open the Message dialog from the Options drop down menu select Message press Alt O press M twice to select Message then press Enter OR right click on the station you want to send a message Using Impact Attendant 2 13 Impac...

Page 28: ...the Tracker dialog entered a message and selected a recipient there are two ways to send the Tracker message send the message as soon as you prepare it by clicking the Track button schedule a later time to send the message To schedule a time to send a Tracker message 1 While in the QuikTrak dialog click the Schedule Track button 2 Enter a time and date for the track to occur 3 Click OK When you re...

Page 29: ...Using Impact Attendant 2 15 Impact Attendant User s Guide GCA70 355 ...

Page 30: ...To view the Call History display you must first make sure that audit logging is enabled To enable audit logging 1 From the Options drop down menu select Configuration The Configuration Settings dialog appears 2 Make sure the Audit Log box is checked and click OK To view the Call History display 1 From the Reports drop down menu select Calls The System Call History dialog appears 2 You can exit the...

Page 31: ...to view and log all call events and message traffic that occurs at your attendant station To enter the diagnostics program click Start Programs Impact Attendant CstaSpy The following dialog appears from which you can review the attendant station activity Using Impact Attendant 2 17 Impact Attendant User s Guide GCA70 355 ...

Page 32: ...This page remains blank intentionally ...

Page 33: ... 1 3 Conferencing Calls 2 4 Current Calls display 1 6 D Debug Mode 1 9 Diagnostics 2 17 Dialing 2 5 Directory 2 12 Do Not Disturb 2 9 Drop down Menus 1 4 F Forward Ring No Answer 2 7 Forwarding Calls 2 7 G Greetings for Specific Lines 2 11 Groups Creating 2 11 H Handling Calls 2 1 Hanging Up 2 6 Headset Operation 2 10 Held Calls Retrieving 2 2 Hide When Done With Call 1 8 Holding Calls 2 2 I I D 1...

Page 34: ...Retrieving Parked Calls 2 2 S Secure Off Hook Voice Announce Messages 2 5 Sending Messages 2 13 Serial Transfer 1 3 2 3 Silent 1 3 2 9 SOHVA 2 5 Special Purpose Features 2 8 Speed Dial Numbers 2 11 Split 1 3 Split Feature 2 2 Starting Impact Attendant 1 2 Stations and Line Display 1 7 Status Display 1 7 Status Icons 1 5 System Configurations 1 8 T Tabs main screen 1 5 Tagging A Call 2 10 Taking Me...

Page 35: ...fficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently fo...

Page 36: ...GCA70 355 02 07 99 printed in U S A ...

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