Detailing the Call Windows
This section describes how Impact Group presents calls for your viewing.
Current Calls Window
The Current Calls display shows all calls associated with your Impact Group position and presents the following
items:
•
all current calls, both active and on hold,
•
the extension a call is on, and whether the call is alerting, connected, on hold, conferenced, etc.
You can highlight the call to be connected when you press the Answer key (if several calls are ringing at
once—for example calls recalling from hold or park—you can highlight one of the other calls).
Call History
The Current Calls Window includes a call history log that contains a detailed listing of the calls that you have
made and received. Double-click on the call history log to open it for viewing. You can recall any calls in the
log by double-clicking on that line item.
1 – 6 Introducing Impact Group
GCA70–358
Impact Group User's Guide
Current Calls Display
Active Calls Display
Station and Lines Display
group4.cdr
