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Troubleshooting
BioXp™ deck inspection error
After you load the deck and close the instrument door for
a system run, the instrument performs a deck inspection,
checking the location and orientation of the recovery plate,
ethanol reservoir, reagent strip handles, reagent strips, tips,
and system robotics.
Inspecting system
Inspecting recovery plate
Inspecting reservoir
Inspecting strip handles
If any anomalies are detected, the instrument displays a deck
inspection failure message, similar to the screen shown on the
right. If the system displays a deck inspection failure message,
see the following table for recommendations.
Deck inspection found problems:
Plate found in purification station.
Recovery plate not found or is rotated.
Reservoir missing or misplaced.
Strip handle not closed.
Attention
Ignore and continue
Stop and fix
Issue
Possible solution and recommendations
Deck inspection detected anomalies with one (or more) of
the following:
• Plate found in purification station
• Recovery plate not found or is rotated
• Ethanol reservoir is missing or misplaced
• Strip handle not closed
Press
Stop and fix
• Open the door and correct the deck inspection issue.
• After fixing the error, close the door to initiate a second
deck inspection.
• If the deck inspection error message persists after you
have corrected any issues, call Codex DNA technical
services.
Error messages
If you observe an error screen during operation, follow the
screen instructions. If directed or if the problem persists, make
a note of the screen and call Codex DNA technical services.
Additional information is included in the following table.
Read job issue. Open the door to retry.
If this persists, call 855.474.4362.
Attention
Unlock door
General troubleshooting
Codex DNA technical services: 858.228.4115
Issue
Possible solution and recommendations
Touchscreen does not light up
• Confirm that the power switch is in the
ON
position.
• Confirm that the instrument is plugged into a working
electrical outlet.
• Verify that the plug is securely connected to the side of
the instrument.
• Contact Codex DNA technical services.
Power failure occurs during the run
Contact Codex DNA technical services.
Difficulty operating the touchscreen
Cleaning and maintenance
Cleaning instructions
• Clean the exterior of the BioXp™ system with standard cleaners and a damp cloth.
• Clean the internal surfaces periodically using a mild detergent or 70% ethanol. Spray the cleaner onto a cloth and then use the
damp cloth to wipe instrument surfaces. Do not spray any cleaners directly into the instrument.
Do not use abrasive or caustic cleaners on internal or external instrument surfaces.
Spills
Take every precaution to ensure that no liquids are spilled in the instrument. Wipe up accidental spills in and around the
instrument immediately. If ethanol spills, dispose of ethanol-saturated towels according to your institutional guidelines.
In the event of hazardous material spillage
• In the event of spillage of a hazardous material, the BioXp™ system user is responsible for decontamination of the hazardous
material on or inside the instrument.
• Before using a cleaning or decontamination method other than a recommended cleaner, contact Codex DNA to verify that the
proposed decontamination method will not damage the equipment.