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Page 53
Meter
Display
Possible Cause(s)
Solution
tube.
Depress black plunger
completely to dispense
the sample
Repeat
the
entire
procedure
(including
fingerstick) with a new
strip.
If
the
same
message displays, use
an alternative testing
method and contact
Technical Support.
LOW
BATTERY
The meter battery is low
The
meter
can
complete the current
test.
The
meter
connected to the power
adapter
should
be
plugged into the wall
socket.
General Troubleshooting
Issue
Possible Causes
Solution
Meter does
not power
ON
Insufficient Battery to Power
ON.
Power Adapter not connected
properly for charging the
battery.
Not pressing
and holding
Power button when turning
meter on.
Check if the power
adapter (provided with
the meter) is connected
to the port in the Meter
and the wall socket.
If issue persists, or if the
power adapter is faulty,
contact
Technical
Support.
Cannot
Insert Strip
into the
„Strip
Accumulation of dirt, dust,
control activation solution, or
blood in the strip insertion
Contact
Technical
Support for assistance
with cleaning the strip