Therefore if you damage your caravan or it
should require repairing for any reason, then
these repairs must be carried out by an
authorised dealer using Coachman genuine
parts, recommended sealant and following
Coachman procedures.
IMPORTANT
The 17 character VIN of your caravan should
be quoted in all correspondence. This
number is also shown on the NCC
Certificate.
WARRANTY
All Coachman Caravans carry a
five-year
manufacturer’s warranty.
This warranty
applies to the UK and Northern Ireland.
The Coachman warranty does require that a
full annual service be carried out by a
competent Service Centre. This service must
be carried out within 90 days either side of
the anniversary of the purchase date for
interim years but before the anniversary date
on the final year and must include a full
damp check. Additionally if customers
damage their caravan, or should it require
repairing for any reason, then these repairs
must be carried out without delay by a
competent Service Centre using Coachman
genuine parts, recommended sealant and
following Coachman procedures.
To activate your warranty your dealer
must complete the registration form in
the Warranty and Service handbook and
return it to Coachman within one week of
collection.
WATER INGRESS
We at Coachman recognise that while over
recent years we, together with our sealant
suppliers, have made tremendous
developments in sealants and sealing
techniques and are extremely confident in
our product resisting water ingress, it is
water ingress above all other problems
which remains the main worry and concern
of potential and actual retail customers.
Therefore, on every new Coachman caravan
sold, we make a comprehensive
6 year
Worry Free Water Ingress and
Delamination Offer:
• Water Ingress between new and 5 years
– All labour and parts covered by the
Coachman Warranty provided there is a
full service history.
• Water Ingress between 5 and 6 years:
Coachman will pay the total labour cost and
supply parts free of charge provided there is
a full service history and the fifth service was
carried out before the anniversary date on
the final year of the five year warranty.
When a customer part exchanges a
Coachman caravan at a Coachman Dealer
and water ingress is detected at the time of
the part exchange Coachman confirms they
will pay the dealer the total of the agreed
cost of any repair undertaken to rectify the
water ingress provided:
1. It is being exchanged for a new
Coachman Caravan.
2. There is full documentary evidence that
the caravan has been serviced annually.
3. The caravan is less than 6 years old.
Additionally for 2015 model year caravans
onwards for the first owner, Coachman
make a 10 year worry free water ingress
offer:
• Water ingress between new and 5 years -
all labour and parts covered by the
Coachman warranty provided there is a
full service history.
• Water ingress between 5 and 10 years -
Coachman will pay the total labour cost
and supply parts free of charge provided
there is a full service history and the 5th
and 10th service were carried out before
the anniversary date on the final year of
the 5 year warranty and final year of this
offer.
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INTRODUCTION
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