Troubleshooting
9 - 15
Frequently Asked Questions
Question A
Print jobs are sent to the print queue successfully, but fail
to be sent to the printer.
Possible explanations
1. The Print server Name/Print Queue configuration in
PCONSOLE is incorrect.
2. The Print server name specified and stored in the print
server memory doesn’t match the same one set in
PCONSOLE.
3. The network cable or power adapter connected to the
print server is loose or disconnected.
4. The printer is off-line, jammed or out of paper.
Solutions
1. Check all the information in PCONSOLE.
2. Check all the information of the print server by running
PSAdmin.
3. Check to see that if the network cabling and power
adapter are properly connected.
4. Recheck the print server connection by running the
PSAdmin. It should read “Connected.”
