Troubleshooting
9 - 11
TCP/IP Troubleshooting
When you are configuring a new print server on your
NT/UNIX server through LPR Port printing under TCP/IP
protocol, you might encounter the following problem in your
initial installation steps:
" I can do the "arp" command. However, when I am
going to ping or tftp the print server, it always shows
Request timed out. I have checked the print server’s power
and it exactly passed the POST. Besides, the network
cabling is OK. As such, I can't do tftp command to get and
put the print server's configuration file and save its IP
address permanently. I can't, therefore, continue installing
the print server."
Regarding this problem, there are three possible causes:
A. The print server's Node ID you specified in the
"arp" command is not correct.
If this is the case, please ensure the Node ID field in the
corresponding entry of the print server's IP address in NT's
ARP cache table is correct by typing the following
command at NT's DOS prompt.
"arp -a"
If the Node ID shown on the screen doesn't match the print
server's Node ID, please follow the instructions below to
reset the entry.
1. At NT's DOS prompt, type "arp -d <print server's IP
address>" to delete the current entry.
