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Subject to availability and where applicable, repaired or replacement items will be shipped on the next business day
following our receipt of your return. CLO will be responsible for the cost of shipping repaired or replacement item back to
you under the Limited Warranty.
Shipping and Handling Costs. Shipping and handling charges are non-refundable. You are also responsible for any shipping
and handling charges associated with shipping items to CLO. No reimbursements will be made to you for such costs.
Processing Refunds. Refunds will be issued in the currency of your original order. We are not liable for any transaction costs
you incur associated with your refund. Refunds will be credited to your original form of payment. Please allow up to thirty
(30) days after we receive your return to process your refund.
Please Note
CLO reserves the right to, at our discretion, modify, suspend or terminate this Policy. Any change to this Policy applies to
orders made after modifications are posted.
Contacting Us
If you have any questions, please contact us at [email protected].
Customs, Duties and Taxes for International Shipments
You, the purchaser, are the importer of record and you must comply with all laws and regulations of the order destination.
Orders shipped outside of the United States or South Korea may be subject to import taxes, customs duties and fees
levied by the destination country, which are levied once a shipment reaches the destination country. Additional charges for
customs clearance must be fulfilled by you, the recipient. CLO has no control over these charges, nor can we predict what
they may be. Customs policies vary widely. Please contact your local customs office for more information. When customs
clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record (i.e. you) to provide a particular form of
identification before releasing a shipment. You may be required to provide an identification number such as a Unique
Identification Number, CPF, or Tax ID.
3. Items you return must be securely packaged to prevent loss or damage in transit. A valid RMA number and your
return address should be clearly visible on the outside packaging. Postage must be pre-paid, and you must be able
to track and confirm delivery to us. You bear all in-transit risk of loss or damage to items you return. If you send
items without a valid RMA number prominently displayed on the outside mail packaging, it may be returned to you
unopened.
(end of Fabric Kit Return and Exchange Policy)
(end of Customs, Duties and Taxes for International Shipments Notice)
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