USB HD Video Conference Camera User Manual
18
7
Maintenance and
Troubleshooting
Camera Maintains
If camera will not be used for a long time,
disconnect the AC power adapter from the
AC outlet.
Use soft cloth or tissue to clean the camera
cover.
Please use the soft dry cloth to clean the
lens. If the camera is very dirty, clean it with
diluted neuter detergent. Do not use any
type of solvents, which may damage the
surface.
Unqualified Working Environment
Avoid shooting objects such as sunlight or
light, etc.
Do not operate the camera under unstable
lighting conditions, otherwise the image will
be flickering.
Do not use the camera around powerful
electromagnetic radiation, such as TV or
radio transmitters, etc.
Troubleshooting
Image
Image jitters when the lens at the maximum
multiple
1) Check that the camera installation position
is stable.
2) Check that any vibrating machinery or
object near the camera.
There is no video image in browser
IE browser does not support H5, you need to
use VLC plug-in to view videos. Please visit
VLC website (http://www.videolan.org/vlc)
to download and install the 32-bit VLC media
player, after installation, the video image will
be displayed normally when visit the camera.
Other mainstream browsers already support
H5 and do not need to install the VLC plug-in.
Unable to access through the browser
1) Using PC to access the network to test
that the network access can work properly
to eliminate the network fault caused by
cable and PC virus until the PC and
camera can ping each other.
2) Disconnect the network, connect camera
with PC separately and reset the IP
address of PC if necessary.
3) Check that the IP address, subnet mask
and gateway settings is correct.
4) Check that the MAC address is conflicts.
5) Check that the web port is modified, the
default setting is 80.
Forget the IP address or login password
The default IP address is: 192.168.100.88; the
default username and password are: admin.
Control
Remote control does not work
1) Check and replace with new batteries.
2) Check that the camera is in normal
working mode.
3) Check the address key of remote control
can match the camera.
Serial port cannot control
1) Check the protocol, address and bit rate of
the camara are consistent.
2) Check the control cable is properly
connected.
079.79.1101145_V1.0
