10
CHANGED YOUR MIND AND NEED TO RETURN YOUR iSUP? FOLLOW THE BELOW INSTRUCTIONS:
• Purchased from a UK retailer:
If you have purchased an Airpro
®
ISUP
from a UK retailer and have
simply changed your mind, follow the retailers instructions for returns. This will normally require
proof of purchase.
• Purchased from Clever Company:
If you have purchased directly from our website, then please contact
us and we will email you instructions for the return of the product. Contact can be made by email or
telephone as detailed in the ‘Warranty Claims’ section.
When posting your items back to us, it’s important you clearly mark your parcel with your order number
and full name. Ship your unused product, in its original packaging, to the address identified in our email.
Again, we recommend that you keep your receipt or order number in a safe place, as you will need it as
proof of purchase in the event of any after-sales query.
POINTS TO NOTE:
• Under the Distance Selling Regulations, as a consumer you have the right to cancel your order
and return the goods if we are notified within a period of 14 days after delivery of the goods.
• You are responsible for shipping the products back to us. We recommend using a traceable
shipping method.
• If you choose to cancel your order, we require you, the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this guarantee. Check the product description before
you place your order.
• We can’t take responsibility for any missing or damaged parcels, so take care when returning
your order to us.
If the return is due to any form of product defect, call
+44 (0) 800 0323 313
to initiate the return.
In these cases, you may be compensated for the cost of returning the item.
REFUNDS ON ITEMS PURCHASED THROUGH CLEVERCOMPANY.COM
Once the items are received by our warehouse, they will be processed and a refund initiated. Your account
should be credited within a maximum of 10 business days from the time that the return is received.
DEFECTIVE ITEMS
If your item is defective in any way, i.e. it doesn’t work but you can’t identify why, in the first instance
please consult our FAQ section at clevercompany.com as there may be a simple solution to the issue,
if this does not help to resolve the issue, please call us on
+44 (0) 800 0323 313
or email:
for assistance.
DAMAGED ITEMS
Purchased from a UK Retailer:
If you receive an order with obvious shipping damage from the retailer,
then we suggest the delivery is refused. If the delivery has been accepted and then shipping damage
is found, please follow the specific instructions advised by the retailer.
Purchased from clevercompany.com:
If you receive an order with obvious shipping damage please
refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller
immediately using the contact information included with the order.
In all circumstances please save all packaging material and paperwork for the order. Please be aware that
if you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller,
you jeopardise your chances of making a claim, and you may not receive a credit for the return.
LIMITS OF RESPONSIBILITY
Clever Company accept no responsibility for misuse or user damage and/or loss of parts incurred during
operation or use of the Airpro
®
iSUP Range.
RETURNS
Summary of Contents for airpro
Page 1: ...INFLATABLE STAND UP PADDLE BOARD USER MANUAL ...
Page 2: ......
