25
24
Symptoms
Cause
Resolution
Receiver charging
control lamp is not
illuminated, despite the
fact that the receiver
is inserted in the
charging station.
No contact between
battery in the receiver
and the charging
station in transmitter.
Make sure the receiver is
in the proper orientation
in the transmitter
charging cradle.
No battery inserted into
the receiver.
Insert battery in receiver.
Receiver does not
work – no sound
transmission.
The transmitter is
not connected or not
connected correctly to
the TV set or the stereo
system.
Check the cable and the
plug connection between
the transmitter and the
TV or stereo device. Use
the operating instructions
of the TV or stereo
device to check whether
the headphone output is
correctly connected.
TV set or stereo system
is not switched on.
Pairing was lost.
Re-pair transmitter and
receiver.
(see pg. 17)
Receiver is not
switched on.
(Digimax RF neckloop)
Switch the receiver on
by using the ON/OFF
switch on the back of the
neckloop receiver.
No battery in receiver.
Insert battery in receiver.
Battery in receiver is
not charged.
Charge battery or insert
fully charged battery.
Troubleshooting
Symptoms
Cause
Resolution
The sound
transmission is
blurred or distorted.
Receiver is too far away
from transmitter.
Move receiver closer to
the transmitter.
The battery energy is
almost totally consumed.
Charge battery or insert
fully charged battery.
The sound
transmission is
interrupted for a short
time and works well
afterwards
Receiver is too far away
from transmitter. The
environment (e.g. walls)
distort the reception.
Move the receiver closer
to the transmitter.
Battery will only work
for a short time.
Battery is not completely
charged or defective
and therefore no longer
operational.
Charge battery or insert
fully charged or new
battery.
Charge control lamps
do not illuminate –
despite battery inserted
into the charge station
of the transmitter.
No power to transmitter.
Check that the power
supply is connected to
the electrical outlet and
the transmitter. Also
check that the electrical
outlet is working and
that no fuse or breaker
was triggered.
No contact between
battery and charging
station in transmitter.
Insert the batteries
correctly and completely
into transmitter.
