8
6. Troubleshooting
Please check the items indicated in below chart.
Please contact the store where you bought Cleansui, or installation
contractor, and request maintenance.
Problem
Potential causes
Solution
●
The filtered (softened) water does not
come out of the faucet.
Dedicated stop valve for water
purifier (softener) is closed.
“OUT” and “IN” connections are
reverse.
Dedicated stop valve for water purifier
(softener) is not fully-opened.
Cartridge is clogged.
Dedicated stop valve for water
purifier (softener) is closed.
Please fully-open the dedicated stop valve for
water purifier (softener).
※
Refer to p.7
Re-connect properly.
※
Refer to p.11
Please fully-open the dedicated stop valve for
water purifier (softener).
※
Refer to p.7
Please replace the cartridge.
Please fully-open the dedicated stop valve for
water purifier (softener).
※
Refer to p.7
●
Despite new cartridge, water volume is
slow.
●
The water flow rate is coming down
gradually.
●
The filtered (softened) water does not
come out.
If there is a leak,
close the dedicated stop valve
for water purifier (softener) first.
Problem
Potential causes
●
There is a leakage from connection.
●
There is a leakage from water purifier
(softener).
Connection is incorrectly done.
The main body of the water purifier
(softener) may be damaged.
■
Before asking for a service (maintenance or repair)
1.Refer to section “6. Troubleshooting” and verify the details of the
situation.
2. Having verified the situation, please contact the store or
contractor.
3. When you make an inquiry, please inform them of the following
points.
①
Product
……
Commercial water purifier/Water softener with
water purification function
Cleansui MP02
②
Model No.
…
MP02-1E
〜
6E
③
Problems
…
Let us know in detail.
■
Warranty
Cleansui comes with a warranty. Full details including dealer's
name, the date of purchase etc. must be completed accurately and
duly returned. The validity of the warranty is 2 year from the date of
purchase, subject to term & conditions listed on the warranty.
■
Replacement of cartridge (sold separately)
1. Please contact the store or contractor when you need to replace
the cartridge or other parts.
2. If you need to buy the cartridge, please quote specific model
number:
Model No. (for MP02-1E) UMM0050E
Model No. (for MP02-2E) UMC2100E
Model No. (for MP02-3E) UMC2150E
Model No. (for MP02-4E) UMC2050E
Model No. (for MP02-5E) USC-5E
Model No. (for MP02-6E) USC-6E
7. After-sale Service
