TEN YEAR LIMITED WARRANTY (PLUG & PLAY ELECTRIC FIREPLACE)
Twin-Star International, Inc. (the “Company”) warrants
to the original purchaser of a new ClassicFlame Plug
& Play Electric Fireplace (the “Fireplace”) is free from
manufacturing defects in materials and workmanship
for a period of ten (10) years from the date of original
retail purchase from a qualified/authorized Twin-Star
dealer, subject to the following terms, conditions and
limitations. This warranty is for the USA and Canada
only.
I. What this limited warranty covers and for
how long
The Company warrants Fireplace components, other
than fireplace surrounds (mantels) to be free from
defects in material and workmanship for a period
of ten (10) years from the date of the original retail
purchase, as follows: (a) repair or replacement of
defective products or parts (including in-home services)
for the first one (1) year following the date of original
retail purchase, as described in Part IV below;
and (b) thereafter, replacement of defective products
or parts (with no in-home services) for the remainder
of the ten (10) year warranty term, as described in
Part IV below.
The Company warrants Fireplace surrounds (mantels)
covered by this limited warranty to be free from defects
in material and workmanship for a period of one (1)
year from the date of original retail purchase of such
products, as follows: replacement of defective products
or parts (with no in-home services) as further described in
Part IV below.
II. What this limited warranty does not cover
This limited warranty does not apply to damages are
covered by this limited warranty. This limited warranty
applies only to the original purchaser of the Fireplace
from a qualified/authorized Twin-Star dealer in the
USA or Canada, and is not transferable.
(a) replacement of Fireplace light bulbs,
(b) Fireplace components that have been repaired
(except by the Company or its authorized service
representatives) or otherwise altered or modified,
(c) damage, malfunction or defects resulting from
shipping or transit, misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or
handling, or operation with an incorrect power source,
(d) damage from fire, water, lightning, power surges,
abnormal environmental conditions or other acts of
nature, and
(e) normal wear and tear.
The Company reserves the right to assess all warranty
claims and to determine if the claimed defects or damages
are covered by this limited warranty. This limited warranty
applies only to the original purchaser of the Fireplace from
a qualified/authorized Twin-Star dealer in the USA or
Canada, and is not transferable.
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III. What you must do to get service under this
limited warranty
For warranty service, please contact the Company by phone
at 1-866-661-1218, or by mail at 115 SE 4th Avenue,
Delray Beach, FL 33483, USA. Please have proof of
purchase, catalogue/model, manufacturer’s date code and
serial numbers available when calling. Proof of purchase
showing the original purchase date and location is required
to obtain warranty service.
IV. What the Company will do in the event of
a covered warranty claim
In the event a Fireplace component covered by this limited
warranty is proven to be defective in material or
workmanship during the applicable warranty period, then
the Company will provide warranty service in accordance
with the following:
•
For valid warranty claims on Fireplace components, other
than fireplace surrounds (mantels), made prior to the first
anniversary of the date of original retail purchase,
the
Company will elect in its sole discretion to either repair or
replace the covered defective product or part without
charge. If the Company is unable to repair or replace the
covered defective product or part, or if repair or
replacement is not commercially practicable or cannot be
timely made, the Company may elect in its sole discretion,
in lieu of repair or replacement, to refund the purchase
price for the defective product or part. Warranty services
under this paragraph include any applicable on-site or
in-home warranty services, and the Company will be
responsible for all labor and transportation costs
associated with the repair or replacement of the defective
product or part, except as follows: (i) you will be charged
for reasonable transportation costs incurred for travel to
and from the site where the defective product is located if
the distance to such locations is more than thirty (30) miles
(48 km) from the Company’s closest authorized service
agent or dealer; and (ii) you are solely responsible for
providing clear access to all serviceable parts of the
defective product, and you will be charged at the
Company’s customary rates for delays resulting from failure
to provide such clear access and/or any additional services
provided by the Company to provide such clear access.
NorthlineExpress.com
http://www.northlineexpress.com
Toll-Free 1-866-667-8454
