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11. Troubleshooting guide
Check that:
•
You have followed the guidelines for the installation of the phone.
•
All units are correctly connected to the phone line and the mains.
•
That the wall socket works.
•
That the handset’s batteries are correctly inserted and not discharged.
The handset does not work:
•
Check that the handset’s batteries are correctly inserted and not discharged.
•
Check that the base station is connected and the phone is charged when placed
in the base station.
The handset works but cannot be connected to the base station:
•
Check that the base station is connected to the mains.
•
Make sure that the wall socket that the base station is connected to works.
• Register the handset to the base station.
It is not possible to make or receive calls:
•
If the handset display is not lit it may be turned off. Push [
] to turn it on again.
•
Check that the base station’s adaptor is correctly connected. The base station
needs power in order for the phone to work properly.
•
Make sure you are using the phone lead that was delivered with the phone.
Other phone leads may not work.
•
Move the handset closer to the base station.
•
Check the symbol for the battery level on the display. If it is low, place the handset
into the base station and recharge the batteries.
•
Unplug the adaptor from the wall socket, wait for a few seconds and then plug it in
again. That may solve the problem.
I cannot make a call:
• The handset’s keypad lock may be activated. Deactivate the keypad lock before
making a call.
•
Call blocking may be activated.
Nothing happens when I push the buttons:
Check that the batteries are in the handset. If the battery level symbol shows “low”,
recharge the handset.
When I enter a number it appears on the display but I cannot make an external call:
•
Try placing the handset closer to the base station or change the base station’s
position. If possible place it in a higher location or away from other electrical
equipment.
•
Call blocking may be activated.
