Clare Controls ClareVision Plus, User Manual, Page: 200 / 208

Appendix A
ClareVision Plus Network Video Recorder User Manual 189
Live view stuck when video output locally.
Possible reasons :
•
Poor network between the NVR and the camera, with packet loss during the
transmission.
•
The frame rate has not reached the real-time frame rate.
Solution:
1. Verify the network between NVR and camera is connected.
When image is stuck, connect the RS-232 ports on PC and the rear panel of
NVR with the RS-232 cable.
Open the Super Terminal, and execute the command “ping
192.168.0.0
–l
1472
–f”
(the IP address may change according to the real condition), and
verify if there is packet loss.
Note: Press Ctrl Plus C to exit the ping command.
2. Verify the frame rate is a real-time frame rate.
Select Menu > Record > Parameters > Record, and then set the frame rate to
full frame.
3. Verify that the steps used above solved the problem.
If it is solved, finish the process.
If not, contact the engineer to do further investigation.