9
original shipping carton and packaging. The warranty for electrical is a (90) NINETY DAY limited
warranty.
Damage resulting from shipping, accidents, misuse, negligence, unauthorized repairs or modification is
not covered by this warranty. Using any fluid other than what is recommended for this machine will void
warranty. No liability is accepted for injury or for loss, damage or expense resulting from any interruption
whatsoever in the operation of the product or from any consequential loss arising there from. No liability
is accepted for normal wear and tear.
We wish to satisfy YOU, our customer, and have implemented many measures to prevent problems and
assure customer satisfaction. However, should you need a missing part or have a functional problem with
your product, please call (888) 786-CITC from 7:30 am – 4:00 pm (Pacific Time) Monday – Friday,
except for holidays. Our customer service department will respond to your problems immediately.
Please have the following information available when you call:
Model and Serial Number
Where and when the product was purchased
Nature of the problem
Subject to the following conditions, CITC will repair any defect or fault in the unit if it is caused
by a proven factory defect within one year of delivery to the end user. Insignificant deviations of
the regular product quality does not guarantee replacement rights, nor do faults or defects caused
by water, by generally abnormal environment conditions or Force Majeure:
1.
Faulty parts will be repaired or replaced (manufacturer’s choice) with correct parts. Faulty
units must be shipped to CITC at customer’s expense. An RMA# must come with the unit.
2.
The customer loses all rights for limited warranty services, if any repairs or adjustments are
done to the units by unauthorized persons and/or if spare parts are used, which are not
approved by CITC. The right of limited warranty service is also lost if a fluid other than
appropriate CITC fluid has been used or if units are sent to in with full fluid bottles.
3.
Freight costs to and from CITC when under the limited warranty services are the
responsibility of the customer. Customer must place appropriate insurance on return of
product. However, if product is returned due to factory defect within the first 30 days of
receipt, CITC will cover the cost of returning the repaired unit to the customer.
4.
Limited warranty services do not cause an extension of the limited warranty time or the start
of a new limited warranty time. The warranty of replaced parts ends with the limited
warranty time of the whole unit.
5.
If a defect/fault can not be repaired by us in a satisfactory time, we will, within 30 days after
sale of the unit, either:
Replace the whole unit for free or take back the whole unit and refund the purchase price.
6.
Further claims, especially for damages, losses etc. outside the unit are excluded.
