A-9
VPN 3002 Hardware Client Reference
OL-1893-01
Appendix A Troubleshooting and System Errors
VPN 3002 Hardware Client Manager Errors
Not Found
The Manager displays a screen with the message: “Not Found/An error has occurred while attempting
to access the specified page.
”
The screen includes additional information that identifies system activity
and parameters.
Figure A-4
Not Found Screen
Microsoft Internet Explorer Script Error: No such interface supported
Microsoft Internet Explorer displays a Script Error dialog box that includes the error message: No such
interface supported.
Table A-7
Not Found Message Displays
Problem
Possible cause
Solution
The Manager could not
find a screen.
•
You updated the
software image and
did not clear the
browser’s cache.
Clear the browser’s cache: delete its temporary
internet files, history files, and location bar
references. Then try again.
•
There is an internal
Manager error.
Please note the system information on the screen
and contact Cisco support personnel for
assistance.
Table A-8
Microsoft Internet Explorer Script Error
Problem
Possible cause
Solution
While using a Manager function
that opens another browser
window (such as Save Needed,
Help, Software Update, etc.),
Internet Explorer cannot open
the window and displays the
error dialog box.
A bug in the Internet Explorer
JavaScript interpreter.
1.
Click on No on the error
dialog box.
2.
Log out of the Manager.
3.
Close Internet Explorer.
4.
Reinstall Internet Explorer.
Summary of Contents for VPN 3002 Hardware Client Manager
Page 8: ...Contents viii VPN 3000 Series Concentrator Reference Volume I Configuration 78 13782 01 ...
Page 16: ...xvi VPN 3002 Hardware Client Reference OL 1893 01 Preface Obtaining technical assistance ...
Page 46: ...2 2 VPN 3002 Hardware Client Reference OL 1893 01 Chapter 2 Configuration Configuration ...
Page 282: ...Index IN 12 VPN 3002 Hardware Client Reference OL 1893 01 ...