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6-13

Cisco VG248 Analog Phone Gateway Software Configuration Guide

OL-1209-02

Chapter 6 Troubleshooting the VG248

Upgrading Software Images

The VG248 has two software images: a main software image and a boot loader.
If necessary, you can upgrade these software images.

Upgrading the Main Image

The main software image might need to be updated if a new release is available
on CCO as a bug update or feature enhancement.

Caution

When you send a new software image to the VG248 using FTP, the
current image is automatically deleted. If the FTP transfer
terminates before the new file is copied to the VG248, the VG248
might not be able to start up. See the

“Resolving an Incomplete

Upgrade” section on page 6-15

to resolve this problem.

To upgrade the main software image, perform these steps:

Step 1

Obtain a configuration file whose name is in the following format:

vgc-main.

<version>

.tar

, where <version> indicates the release number, such as

1-0-1.

Step 2

Connect to the VG248 using FTP.

Step 3

Send the configuration file to the VG248 using FTP.

Step 4

Restart the VG248 for the new image to take effect.

Step 5

From the main menu on the VG248, choose Display.

Step 6

Choose Version to verify the updated version has been installed.

Summary of Contents for VG248 - Gateway

Page 1: ...s Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco VG248 Analog Phone Gateway Software Configuration Guide Customer Order Number Text Part Number OL 1209 02 ...

Page 2: ... DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AccessPath AtmDirector Browse with Me CCIP CCSI CD PAC CiscoLink the Cisco Powered Network logo Cisco Systems Networking Academy the Cisco Systems Networking Academy logo Cisco Unity Fast Step Follow Me Browsing FormShare FrameShare IGX Internet Quotient ...

Page 3: ...D ROM xiii Ordering Documentation xiii Documentation Feedback xiv Obtaining Technical Assistance xiv Cisco com xiv Technical Assistance Center xv Contacting TAC by Using the Cisco TAC Website xv Contacting TAC by Telephone xvi Overview 1 1 Understanding How the VG248 Integrates with the Cisco IP Telephony Network 1 2 Understanding How the VG248 Supports Telephony Features 1 3 Supported Telephony F...

Page 4: ...s 1 9 Fax Machines 1 9 Modems 1 9 Supported Protocols 1 10 Data and Voice Protocols 1 10 Network Management Protocols 1 10 Understanding SNMP Support 1 11 Understanding Trap Support 1 11 Understanding Supported MIBs 1 11 Getting Started with the VG248 2 1 Accessing Configuration Options 2 1 Using the Console Port 2 2 Using Telnet 2 2 Displaying the Main Menu 2 3 Restarting the VG248 2 4 Configurin...

Page 5: ... Enable Password 2 12 Configuring SNMP Settings 2 12 Setting Community Strings 2 12 Configuring Contact Information 2 13 Configuring Contact Name 2 13 Configuring System Name 2 14 Configuring Location 2 14 Configuring Trap Settings 2 14 Enabling Authentication Traps 2 15 Configuring Trap Receiver Stations 2 15 Configuring the Telephony Settings on the VG248 3 1 Identifying the Cisco CallManager TF...

Page 6: ...Input Gain 3 14 Configuring Analog Phones Using Cisco CallManager 4 1 Overview 4 1 Adding the VG248 to Cisco CallManager 4 2 Using Auto Registration 4 2 Manually Adding the VG248 4 3 Configuring the VG248 Analog Ports 4 3 Integrating Cisco CallManager with Voice Mail Systems Using SMDI 5 1 Overview 5 2 Choosing a Configuration Option 5 4 Basic Configuration 5 5 Chained Configuration 5 6 Multiplexi...

Page 7: ...arding MWIs to Cisco CallManager 5 24 Forwarding MWIs to Async 2 5 25 Forwarding INV Responses to Async 1 5 26 Identifying the Directory Number for Setting MWI on Cisco CallManager 5 26 Identifying the Directory Number for Clearing MWI on Cisco CallManager 5 27 Entering a Keep Alive Number 5 27 Configuring Disconnect Notification 5 28 Verifying and Troubleshooting the SMDI Connection 5 28 Checking...

Page 8: ...s 6 11 Upgrading Software Images 6 13 Upgrading the Main Image 6 13 Upgrading the Boot Loader 6 14 Resolving an Incomplete Upgrade 6 15 Verifying Network Connectivity 6 15 Displaying Status and Configuration Settings 6 16 Displaying System Status 6 16 Displaying Network Statistics 6 17 Displaying Port Status 6 17 Displaying Detailed Port Status 6 19 Displaying Port Statistics 6 20 Displaying Curre...

Page 9: ...y Software Configuration Guide OL 1209 02 Contents Selecting Logging Levels and Logged Ports 6 24 Displaying Recent Messages 6 24 Understanding Sub Systems on the VG248 6 25 Resolving Incorrect Date and Time in Event Log 6 26 I N D E X ...

Page 10: ...Contents x Cisco VG248 Analog Phone Gateway Software Configuration Guide OL 1209 02 ...

Page 11: ... this guide for information about configuring and using the VG248 in the network The tasks described in this guide are considered to be administration level tasks Because of the close interaction of the VG248 with Cisco CallManager and analog telephony systems these tasks require that you are familiar with these systems as well Objectives This guide provides the required steps to configure and man...

Page 12: ...co CallManager Administration Guide Table 1 Cisco VG248 Analog Phone Gateway Software Configuration Guide Organization Chapter Description Chapter 1 Overview Provides an overview of software features and how they are implemented on the VG248 Chapter 2 Getting Started with the VG248 Describes the basic network settings you need to configure on the VG248 Chapter 3 Configuring the Telephony Settings ...

Page 13: ...umentation CD ROM is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription Ordering Documentation Cisco documentation is available in the following ways Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace http www cisco com cgi bin order order_root...

Page 14: ...s and partners can obtain documentation troubleshooting tips and sample configurations from online tools For Cisco com registered users additional troubleshooting tools are available from the TAC website Cisco com Cisco com is the foundation of a suite of interactive networked services that provides immediate open access to Cisco information and resources at anytime from anywhere in the world This...

Page 15: ...act Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 P3 or priority level 4 P4 problem contact TAC by going to the TAC website http www cisco com tac P3 and P4 level problems are defined as follows P3 Your network performance is degraded Network functionality is noticeably impaired but most business operations continue P4 You need information or assistance on Cisco prod...

Page 16: ...To obtain a directory of toll free numbers for your country go to the following website http www cisco com warp public 687 Directory DirTAC shtml P1 and P2 level problems are defined as follows P1 Your production network is down causing a critical impact to business operations if service is not restored quickly No workaround is available P2 Your production network is severely degraded affecting si...

Page 17: ... Message Desk Interface SMDI The following topics provide an overview of the supported features and analog devices and describe the supported data and voice protocols Understanding How the VG248 Integrates with the Cisco IP Telephony Network page 1 2 Understanding How the VG248 Supports Telephony Features page 1 3 Supported Analog Devices page 1 8 Supported Protocols page 1 10 For details on using...

Page 18: ...8 is a high density gateway for using analog phones fax machines modems and speakerphones within the Cisco IP telephony network see Figure 1 1 The Cisco VG248 offers 48 fully featured analog phone lines to be used as extensions to the Cisco CallManager system in a compact 19 inch rack mount chassis Figure 1 1 VG248 Integrated in the Cisco IP Telephony Network M M V IP IP IP PSTN Gateway Cisco Call...

Page 19: ...ony Features page 1 3 Understanding Voice Mail Message Indicators page 1 4 Understanding Call Control Modes page 1 4 Understanding Caller ID Support page 1 7 Supported Telephony Features The VG248 supports the following features Call Transfer supervised and blind Conference Call Waiting with calling party ID display Hold including switch between parties on hold Call Forward All Send All Calls to V...

Page 20: ...t call control modes which indicate how users access and use the supported telephony features You can choose the call control mode appropriate to the specific needs of your users and the abilities of your analog devices The supported call control modes include Basic Standard Feature To understand the differences among the three modes keep in mind the following tips The three modes differ in how th...

Page 21: ...cannot use a double hook flash to end a call When putting calls on hold the first call can be either incoming or outgoing When transferring a call or establishing conferences the second call must be outgoing Users also use feature codes to activate other features in standard mode See Table 1 1 for details about how the telephony features are accessed in standard mode Feature For simple calls the f...

Page 22: ...can only enter feature codes rather than being able to dial a directory number See Table 1 1 for details about how the telephony features are accessed in feature mode Table 1 1 Overview of Default Feature Access in Call Control Modes Basic Standard Feature SpeedDial SpeedDial SpeedDial 1 2 1 2 1 2 3 4 3 4 3 4 5 6 5 6 5 6 7 8 7 8 7 8 9 9 9 Call Voice Mail Call Voice Mail Call Voice Mail 0 0 0 Last ...

Page 23: ...ing Call Waiting Call Waiting Hook flash to answer and switch between calls Hook flash to answer and switch between calls Hook flash to answer and switch between calls Blind Transfer Blind Transfer Call 1 hook flash call 2 hang up Call 1 hook flash 2 call 2 hang up Supervised Transfer Supervised Transfer Call 1 hook flash call 2 wait for call 2 to be answered hang up Call 1 hook flash call 2 wait ...

Page 24: ... devices per line using a shared directory number and only two of these devices can be off hook at any one time You should use analog devices designed to work in the country in which you are using the VG248 For example if you are using the VG248 in the United Kingdom you should use analog devices designed for use in that country These sections provide an overview of the types of analog devices sup...

Page 25: ...goes off hook You cannot use PLAR phones to dial any other numbers Telephones in hotel lobbies and airports are often configured in this way Cisco CallManager release 3 0 and later can be configured to support the PLAR phone feature for an IP phone or for an analog telephone connected to the VG248 Fax Machines The VG248 supports fax machines in pass through and Cisco fax relay modes In fax pass th...

Page 26: ...ment Protocol IGMP used to report multicast group memberships Trivial File Transfer Protocol TFTP allows you to transfer files over the network HyperText Transfer Protocol HTTP defines how messages are formatted and transmitted and what actions Web servers and browsers should take in response to various commands File Transfer Protocol FTP allows you to transfer files over the network Dynamic Host ...

Page 27: ...lowing general traps as defined in RFC 1157 Cold start when the VG248 starts up and obtains an IP address Warm start when the VG248 changes IP addresses Authentication failure when an invalid community string is used You must have set at least one network management station in order for the VG248 to generate traps See the Configuring Trap Settings section on page 2 14 for details Understanding Sup...

Page 28: ...MON with the exception of EtherStatsStatus This is fixed at valid and cannot be written Cisco CDP MIB Cisco Discovery Protocol CDP is a method that Cisco devices use to advertise their presence and to discover information about other nearby devices The VG248 supports CDP and implements this MIB You can enable or disable CDP on the VG248 See the Enabling CDP section on page 2 10 for details Cisco P...

Page 29: ...mits the device generates warning messages See the Troubleshooting Hardware Errors section on page 6 1 for details Cisco Voice Interface MIB This Cisco proprietary MIB CISCO VOICE IF MIB my allows access to voice interface parameters such as gain values and echo cancellation status The VG248 implementation of this MIB provides read access only You can configure the gain values using the VG248 inte...

Page 30: ...Chapter 1 Overview Supported Protocols 1 14 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL 1209 02 ...

Page 31: ...G248 to connect to the IP network and help you manage the device These sections provide details about configuring these settings on the VG248 Accessing Configuration Options page 2 1 Restarting the VG248 page 2 4 Configuring Network Settings page 2 4 Configuring Passwords page 2 11 Configuring SNMP Settings page 2 12 Accessing Configuration Options You can access the VG248 configuration options af...

Page 32: ...t know its IP address or host name By default the device uses DHCP If you want to assign a specific IP address or host name you must first configure the network settings using the console port before connecting through a Telnet session To access the VG248 from a remote host with Telnet perform these steps Task Description Step 1 Connect the console terminal to the console port See the Cisco VG248 ...

Page 33: ...the available options Press Enter to choose an option Press Esc to return to the previous menu Task Command Step 1 From the remote host enter the telnet command and the host name or IP address of the VG248 that you want to access telnet hostname ip_addr Step 2 At the prompt enter the password if you have configured one The VG248 does not have a default password If no password has been configured t...

Page 34: ... changes to the VG248 do not take effect until you restart the device To restart the VG248 perform these steps Step 1 From the main menu choose Configure Step 2 Choose Restart Configuring Network Settings You must configure the network settings on the VG248 to connect it to the IP network After configuring any network settings you must restart the VG248 See the Restarting the VG248 section on page...

Page 35: ...rom the main menu choose Configure Step 2 Choose Network interface Step 3 Choose Ethernet Step 4 Choose the option that matches the setting on the switch to which the VG248 is connected auto negotiation 100Mb s half duplex 100Mb s full duplex 10Mb s half duplex 10Mb s full duplex Step 5 Restart the VG248 Using DHCP If you are using Dynamic Host Configuration Protocol DHCP in your network the VG248...

Page 36: ...k settings See these sections for details Setting the Host Name page 2 7 Setting the IP Address page 2 7 Setting the Subnet Mask page 2 8 Setting the Default Router page 2 8 Setting the DNS Server page 2 9 Setting the Domain Name page 2 9 Renewing IP Address from DHCP You might need to renew the IP address automatically assigned to the VG248 For example if you have changed the physical location of...

Page 37: ...llManager section on page 4 2 for details However you can use this setting to modify the host name To change the host name perform these steps Step 1 From the main menu choose Configure Step 2 Choose Network interface Step 3 Choose Host name Step 4 Enter the host name to be used by the VG248 Step 5 Restart the VG248 Setting the IP Address The IP address identifies each VG248 on your TCP IP network...

Page 38: ...s Step 1 From the main menu choose Configure Step 2 Choose Network interface Step 3 Choose Subnet mask Step 4 Enter the subnet mask Step 5 Restart the VG248 Setting the Default Router You must enter the default router if you are not using DHCP The VG248 automatically obtains a default router if you are using DHCP To set the default router perform these steps Step 1 From the main menu choose Config...

Page 39: ...rver perform these steps Step 1 From the main menu choose Configure Step 2 Choose Network interface Step 3 Choose DNS server Step 4 Enter the IP address of the DNS server Step 5 Restart the VG248 Tips You can enter a secondary DNS server by choosing Network interface DNS server 2 and entering the IP address Setting the Domain Name The domain name is the name of the Domain Name System DNS domain in...

Page 40: ...int DSCP is an IETF standard that uses 6 bits in the IPv4 header s ToS Type of Service field to specify the class of service for each packet This enables you to apply differentiated grades of service to different packet types You can modify the assigned DSCP Quality of Service QoS value for certain types of traffic This enables you to give priority to media traffic over control traffic To enable m...

Page 41: ...hether you are accessing the device using the console port telnet HTTP or FTP When using the HTTP you are required to enter the login password if one is set you cannot modify any settings when accessing the VG248 using HTTP When accessing the VG248 using FTP the FTP server adopts the highest level of security currently set For example if you have set both a login and enable password you must use t...

Page 42: ...MP by supporting standard MIBs Modify the SNMP settings as appropriate for your network management needs You need to configure the SNMP settings if you want to manage the VG248 remotely Setting Community Strings The community string settings enable network management systems to access the VG248 for remote management You can configure a read only password which restricts access to the device allowi...

Page 43: ...ng choose Read write community string Step 5 Enter the community string value Configuring Contact Information You can enter the contact name of the person responsible for the VG248 and the location of the VG248 on your campus Configuring Contact Name The contact name on the VG248 corresponds to the sysContact variable defined in RFC 1213 To add a contact name indicating the person responsible for ...

Page 44: ... VG248 Configuring Location The location on the VG248 corresponds to the sysLocation variable defined in RFC 1213 To add the location of the VG248 in your network or on your site perform these steps Step 1 From the main menu choose Configure Step 2 Choose SNMP Step 3 Choose Location Step 4 Enter the location of the VG248 Configuring Trap Settings You can configure the VG248 to notify up to four ne...

Page 45: ...m the main menu choose Configure Step 2 Choose SNMP Step 3 Choose Generate authentication traps Step 4 Press Enter to toggle between yes and no Configuring Trap Receiver Stations To set up to four trap receiver stations perform these steps Step 1 From the main menu choose Configure Step 2 Choose SNMP Step 3 Choose Trap receiver stations Step 4 Enter the IP address or host name of the network manag...

Page 46: ...Chapter 2 Getting Started with the VG248 Configuring SNMP Settings 2 16 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL 1209 02 ...

Page 47: ...etting Started with the VG248 After verifying connectivity to the network review these sections to customize the telephony settings Identifying the Cisco CallManager TFTP Server page 3 2 Changing the Cisco CallManager Device Name page 3 2 Disabling Cisco Fax Relay page 3 3 Reverting to Previous Configuration page 3 3 Choosing the Call Control Mode page 3 4 Assigning Feature Codes page 3 4 Identify...

Page 48: ... From the main menu choose Configure Step 2 Choose Telephony Step 3 Choose CallManager TFTP server Step 4 Enter the IP address or host name of the TFTP server Changing the Cisco CallManager Device Name The VG248 uses the Cisco CallManager device name when registering ports with Cisco CallManager The actual device name used is the value shown for this menu option followed by the port number By defa...

Page 49: ...ure Step 2 Choose Telephony Step 3 Choose Fax relay Step 4 Choose one of the following Enabled Disabled Reverting to Previous Configuration By default the VG48 ports identify their configuration using TFTP This configuration determines the Cisco CallManager system to which these ports connect If persistent TFTP problems prevent the VG248 from retrieving this configuration the VG248 ports can rever...

Page 50: ... call transfer conference call waiting and so on For assistance determining which call control mode best meets your needs see the Understanding Call Control Modes section on page 1 4 Follow these steps to set the call control mode Step 1 From the main menu choose Configure Step 2 Choose Telephony Step 3 Choose Call control mode Step 4 Choose one of the following Basic Standard Feature Step 5 Resta...

Page 51: ...odes Step 4 Choose the code to configure Step 5 Enter the setting for the code The default settings for the feature codes are as follows Code Default Setting Call Mode Hang up last call 1 Feature Transfer 2 Feature Conference 3 Feature Forward all to voice mail 0 All Call forward all1 1 All Cancel call forward 2 All Pickup 3 All Redial All SpeedDial Voicemail 0 All SpeedDial 1 1 All SpeedDial 2 2 ...

Page 52: ...f transfer is and conference is conference does not work Identifying the Country Code for VG248 The country code identifies the country in which you are using the VG248 It automatically sets country specific settings such as the sound of the tones the cadence of the rings impedance hook flash timer and gain for example Follow these steps to set the country code Step 1 From the main menu choose Con...

Page 53: ...n modify this setting if desired To change the hook flash timer follow these steps Step 1 From the main menu choose Configure Step 2 Choose Telephony Step 3 Choose Hook flash timer Step 4 Choose the appropriate hook flash timer value for your analog phones Setting the Port Enable Policy To configure the ports on the VG248 and the features required for the analog devices connected to the ports you ...

Page 54: ... auto auto registration disabled 1 User picks up the phone to use for first time 2 VG248 attempts to register in Cisco CallManager 3 Cisco CallManager refuses registration 4 If phone is not registered user cannot make call If the phone has already been manually added and configured in Cisco CallManager Cisco CallManager recognizes this and the phone works manual auto registration enabled or disabl...

Page 55: ... ID page 3 11 Choosing Message Waiting Indicator Type page 3 11 Enabling Disconnect Supervision page 3 12 Setting the Output Gain page 3 13 Setting the Input Gain page 3 14 Although these procedures describe how to make changes to individual ports you can configure a range of ports to use the same settings To do this choose Telephony Port specific parameters and then press R on the keyboard Then e...

Page 56: ...ed this phone and registered this port in Cisco CallManager auto disabled You have either manually disabled the specific port using the Telephony Port specific parameters menu or no one has attempted to use a phone connected to this port This is the default setting After someone attempts to use a phone connected to this port the port enable status will change to enabled manual enabled You have man...

Page 57: ...t receive any caller information to pass on to the analog ports regardless how you set the VG248 To enable caller ID for a specific port on the VG248 follow these instructions Step 1 From the main menu choose Configure Step 2 Choose Telephony Step 3 Choose Port specific parameters Step 4 Use the arrow keys to select the port to configure and press Enter Step 5 Choose Caller ID Step 6 Choose from t...

Page 58: ...p 3 Choose Port specific parameters Step 4 Use the arrow keys to select the port to configure and press Enter Step 5 Choose MWI type Step 6 Choose from the following options Lamp illuminates lamp on phone Caller ID uses caller ID mechanism to send MWI messages to the LCD screen on phone Stutter plays tones when user picks up the phone Lamp stutter illuminates lamp and plays tone Caller ID stutter ...

Page 59: ...mount of gain from the VG248 to the analog phone The country option you set on the VG248 determines the default output gain However you might need to modify it to account for different cable lengths longer cables might require more gain to make the signal louder or quieter or to use a phone from a different country Follow these steps to modify the input gain The default setting is based on the cou...

Page 60: ...to modify it to account for different cable lengths to make the signal louder or quieter or to use a phone from a different country Follow these steps to modify the input gain The default setting is based on the country code you set see the Identifying the Country Code for VG248 section on page 3 6 Step 1 From the main menu choose Configure Step 2 Choose Telephony Step 3 Choose Port specific param...

Page 61: ...als apply directly to the analog device connected to that port The following sections provide an overview of the configuration requirements for Cisco CallManager Overview page 4 1 Adding the VG248 to Cisco CallManager page 4 2 Configuring the VG248 Analog Ports page 4 3 This guide does not contain details about configuring Cisco CallManager Refer to the documentation and online help provided with ...

Page 62: ...h auto registration each port connected to an analog device registers itself as a Cisco VGC phone Auto registration automatically assigns phones a directory number The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager However if you need to you can modify this directory number for each emulated phone see ...

Page 63: ...portant facts To add a VG248 port to Cisco CallManager a From Cisco CallManager choose Devices Add a New Device b Choose Cisco VGC Phone from the Phone type menu c Click Next Each port must have a unique MAC address Use the auto registration formula see page 4 2 to calculate the MAC address for each port Use the host name or other name for the Description for each port For ease of administration u...

Page 64: ...isco CallManager recognizes 48 separate phones connected to it After these phones are added to Cisco CallManager treat them as you would any other phone in your IP telephony network You need to add directory numbers calling search space and so on Refer to the documentation and online help included with Cisco CallManager for details If you are using any ports on the VG248 for SMDI connections refer...

Page 65: ...clears Message Waiting Indicators MWIs through an RS 232 serial connection Using SMDI and the VG248 you can integrate your existing voice mail systems such as Lyrix Octel 200 Octel 250 Octel 300 and Octel 350 and legacy PBX systems with Cisco CallManager These sections provide details about designing installing configuring and verifying this integration Overview page 5 2 Choosing a Configuration O...

Page 66: ...s advantages to other methods used for integrating Cisco CallManager with SMDI based voice mail systems including Reliability for SMDI links using Cisco CallManager failover see Figure 5 1 Scalability by linking VG248 devices see Figure 5 2 Multiple SMDI based voice mail systems can be used on a single cluster by using one VG248 per voice mail system see Figure 5 2 A single voice mail system to be...

Page 67: ...figuration Use Async 2 to connect VG248 devices together and to a legacy PBX system See the Connecting the SMDI Links to the VG248 section on page 5 12 Update service parameters in Cisco CallManager You should verify that the voice mail service parameters are properly configured to support the SMDI based voice mail system See the Configuring Voice Mail Parameters in Cisco CallManager section on pa...

Page 68: ...g if you need to integrate with multiple Cisco CallManager clusters or with a legacy PBX system These sections provide additional information about these methods Basic Configuration page 5 5 Chained Configuration page 5 6 Multiplexing Configuration page 5 8 Configure the local SMDI settings on the VG248 You must configure the local SMDI settings on the VG248 Some of these SMDI settings must match ...

Page 69: ...anager system However if you are using the VG248 and the primary Cisco CallManager system fails the VG248 automatically switches to its backup Cisco CallManager system and the SMDI link remains Configuration Tips When configuring the VG248 using the basic configuration refer to these tips Note however that this is not a complete list of the items you must configure these are tips specific to the b...

Page 70: ...n see Figure 5 2 enables you to connect multiple VG248 devices together expanding the number of voice ports available for your voice mail integration The SMDI information is shared and passed between the VG248 devices via the Async ports Configuration Tips When using multiple VG248 systems refer to these tips Note however that this is not a complete list of the items you must configure these are t...

Page 71: ...o set the VG248 systems to forward MWI commands along the Async 2 connection unless a second cluster or a legacy voice mail system is attached to the end of the SMDI chain For example if you are using the chained configuration in conjunction with the multiplexing configuration See the Forwarding MWIs to Async 2 section on page 5 25 If a VG248 device is configured to forward MWI commands to Cisco C...

Page 72: ... you can integrate SMDI with multiple PBX systems including Multiple Cisco CallManager clusters see Figure 5 3 Legacy PBX system and Cisco CallManager see Figure 5 4 Configuration Tips When integrating SMDI links from more than one PBX system refer to these tips Note however that this is not a complete list of the items you must configure these are tips specific to the multiplexing configuration R...

Page 73: ... 5 24 If you are not using a legacy PBX set the VG248 systems to forward MWI commands along the Async 2 connection You do not need to set this on the VG248 system furthest away on the SMDI chain from the voice mail system That VG248 device should be configured to forward MWI commands to Cisco CallManager See the Forwarding MWIs to Async 2 section on page 5 25 If the VG248 is set to forward MWI com...

Page 74: ... Phone Gateway Software Configuration Guide OL 1209 02 Figure 5 3 Multiplexing Configuration of VG248 Integration with Multiple Cisco CallManager Clusters M M IP IP M M IP IP IP Network Cisco CallManager Cluster 2 Cisco CallManager Cluster 1 VG248 1 VG248 2 Analog Legacy voice mail SMDI passed between VG248 devices SMDI SMDI 68594 ...

Page 75: ...rating Cisco CallManager with Voice Mail Systems Using SMDI Choosing a Configuration Option Figure 5 4 Multiplexing Configuration of VG248 Integration with Cisco CallManager and Legacy PBX V M M IP IP IP Legacy voice mail Analog Analog SMDI SMDI Cisco CallManager Gateway Legacy PBX 68459 VG248 ...

Page 76: ...any configuration or SMDI source chained or multiplexing configuration If you are using a single VG248 device connect the voice mail system s SMDI port to the Async 1 port on the VG248 With multiple VG248 devices use the Async 1 port to connect to the previous VG248 device s Async 2 port Async 2 used for connecting multiple VG248 devices together If there are multiple VG248 devices in use connect ...

Page 77: ... details about the necessary changes Configuring Voice Mail Parameters in Cisco CallManager page 5 13 Adding the MWI Port to Cisco CallManager page 5 14 Adding and Configuring Voice Mail Ports in Cisco CallManager page 5 16 Configuring End User Phones page 5 18 Configuring Voice Mail Parameters in Cisco CallManager You need to update some of the Cisco CallManager service parameters to support the ...

Page 78: ... Adding and Configuring Voice Mail Ports in Cisco CallManager section on page 5 16 and the pilot directory number entered on the VG248 see the Identifying the Pilot Directory Number section on page 5 20 If you are connecting multiple VG248 systems to more than one voice mail system you have multiple hunt groups These hunt groups require different voice mail access numbers For efficiency enter the ...

Page 79: ...u are using the VG248 for analog and SMDI ports Cisco CallManager does not distinguish between these two types of VGC phone types and this description can help you quickly see which ports are used for analog devices and which are used for SMDI voice mail Step 5 Enter the MAC address in the MAC Address field Each port must have a unique MAC address Use this formula to calculate the MAC address for ...

Page 80: ...hem to the Cisco CallManager database However auto registration works best for analog devices see the Adding the VG248 to Cisco CallManager section on page 4 2 rather than for the SMDI ports because of the additional configuration changes required for voice mail To add and configure a VG248 voice mail port to Cisco CallManager follow these steps Cisco CallManager Tasks Step 1 From Cisco CallManage...

Page 81: ...Voice Mail Port Configuration Settings Field Description Directory Number Enter the directory number for this voice mail port The first port must be assigned the directory number identified as the pilot directory number on the VG248 see the Identifying the First Voice Mail Port Number section on page 5 21 and defined as the VoiceMail number in Service Service Parameters in Cisco CallManager For ea...

Page 82: ...ection on page 5 29 for details Configuring End User Phones You need to modify some settings on the end user phones in Cisco CallManager to enable them to access the SMDI based voice mail system Before You Begin You should modify these settings on any Cisco IP Phones and on any analog phones connected to the VG248 that require access to this voice mail system The following steps require that these...

Page 83: ... 5 21 Setting SMDI Number Length page 5 22 Allowing SMDI Number to be Truncated page 5 23 Setting the SMDI Number Format page 5 23 Table 5 4 End User Phone Voice Mail Configuration Settings Field Description Voice Message Box Enter the voice mailbox that you want to associate with this line When a call is forwarded to voice mail Cisco CallManager sends the number that you enter here to your voice ...

Page 84: ...eep Alive Number page 5 27 Configuring Disconnect Notification page 5 28 Identifying the Pilot Directory Number The pilot directory number corresponds to the number users dial on their phones to access voice mail The pilot directory number configured on the VG248 must match the VoiceMail service parameter configured in Cisco CallManager which is available by choosing Service Service Parameters in ...

Page 85: ...to 48 are available for analog devices Step 1 From the main menu choose Configure Step 2 Choose SMDI Step 3 Choose Number of SMDI ports Step 4 Enter the number of SMDI ports The default setting is 0 Identifying the First Voice Mail Port Number With a single VG248 connected to a voice mail system such as in the basic configuration port 1 on the VG248 should be connected to port 1 of the voice mail ...

Page 86: ...x which corresponds to port 1 of the VG248 Setting SMDI Number Length Traditional SMDI includes caller and called party information as 7 digit numbers If the number is shorter than 7 digits extra digits typically zeros are added to the left For example the extension number 12345 becomes 0012345 when sent via SMDI However because 7 digits are not enough for external caller ID an extended SMDI forma...

Page 87: ...fect Most voice mail systems can accept longer numbers but some systems insist on exactly 7 or 10 digits Check which format your system supports before selecting this option If the SMDI number length is set to unpadded this setting has no effect Step 1 From the main menu choose Configure Step 2 Choose SMDI Step 3 Choose Truncate SMDI number if too long Step 4 Choose one of the following yes to res...

Page 88: ...p 3 Choose SMDI number format Step 4 Enter the required number format Assigning the Message Desk Number Typically a voice mail system is be configured with a single Message Desk Number normally 1 and incoming SMDI messages are required to use this value for proper operation You need to set the message desk number on the VG248 to match the value used by the voice mail system Before You Begin If you...

Page 89: ...oose Configure Step 2 Choose SMDI Step 3 Choose Forward MWIs to CallManager Step 4 Choose one of the following yes no Forwarding MWIs to Async 2 You can specify whether the VG248 forwards SMDI MWI commands received from the voice mail system to the next device in the SMDI chain Before You Begin Follow these guidelines for enabling this setting based on your configuration Chained Enable this settin...

Page 90: ... and Cisco CallManager such as in the multiplexing configuration the PBX is likely to generate these error responses to commands it receives from the VG248 Step 1 From the main menu choose Configure Step 2 Choose SMDI Step 3 Choose Forward INV responses to Async 1 Step 4 Choose one of the following yes errors generated by the PBX are sent to the voice mail system no default setting Identifying the...

Page 91: ...commands The value should match the value entered in the Cisco CallManager MessageWaitingOffDN parameter which is available by choosing Service Service Parameters in Cisco CallManager Step 1 From the main menu choose Configure Step 2 Choose SMDI Step 3 Choose CallManager MWI off DN Step 4 Enter the value that matches the MessageWaitingOffDN parameter in Cisco CallManager Entering a Keep Alive Numb...

Page 92: ...e voice mail system should detect this so it can hang up also freeing the port for use by another caller If this parameter is set to yes the VG248 sends an additional SMDI message to the voice mail system when a call into it has finished This message is not part of the SMDI standard By default this option is set to no Step 1 From the main menu choose Configure Step 2 Choose SMDI Step 3 Choose Disc...

Page 93: ...active and up and running Step 1 From the main screen choose Display Step 2 Choose System status The following information displays Async 1 active or inactive Async 2 active or inactive Verifying Port Status and Displaying Port Statistics Using the port status you can obtain detailed statistics about the SMDI links and the traffic passing through them Step 1 From the main screen choose Display Ste...

Page 94: ...he status of the SMDI configuration and diagnose misconfigurations on the VG248 and other VG248 devices chained together However this diagnosis cannot detect problems in the configuration of Cisco CallManager legacy PBX or individual extension s voice mail box numbers This diagnosis can identify configuration inconsistencies such as breaks in the MWI forwarding chain incorrect wiring of Async 1 an...

Page 95: ...any activity on it Once all the ports have been suspended traffic from Aysnc 1 is also suspended on the device SMDI traffic from Async 2 from the previous VG248 device in the chain queues up while this device is suspended Suspending the device does not affect whether ports are enabled or not if they were enabled before being suspended they are enabled after being resumed Before You Begin If after ...

Page 96: ...G248 attempts to perform a MWI operation on a phone connected to Cisco CallManager but the required Cisco CallManager directory number has not been configured You must enter the MWI set and clear directory numbers for Cisco CallManager See the Identifying the Directory Number for Setting MWI on Cisco CallManager section on page 5 26 and Identifying the Directory Number for Clearing MWI on Cisco Ca...

Page 97: ...p when the box starts up or goes down at some point during its operation the VG248 generates these messages Check the cables on the Async 1 and Async 2 ports to verify that they are still connected SMDI Required Async 1 link has not come up SMDI Required Async 2 link has gone down SMDI Required Async 2 link has not come up SMDI Async 1 now active These messages indicate that the VG248 has detected...

Page 98: ...Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Verifying and Troubleshooting the SMDI Connection 5 34 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL 1209 02 ...

Page 99: ...ity page 6 15 Displaying Status and Configuration Settings page 6 16 Monitoring System Status Remotely page 6 22 Working with the Event Log page 6 22 Troubleshooting Hardware Errors The VG248 can identify some potential hardware problems with the fans power supplies the operating temperature and other hardware systems These sections provide information about how the VG248 identifies these potentia...

Page 100: ...tep 2 Choose Show environment The following information about the VG248 displays Internal temperature 1 8 volts supply 3 3 volts supply 5 0 volts supply 12 0 volts supply 48 0 volts supply 96 0 volts supply Chassis fan state The voltages and temperatures are indicated with the actual values and okay too high or too low annotating the values The fan status is identified as okay or faulty Identifyin...

Page 101: ...t operating environment should be 0 to 40 C or 32 to 104 F If the VG248 identifies internal temperatures too low or too high it generates warning messages Continuing to operate at ranges exceeding these limits either too low or too high can damage the VG248 If the operating temperature of the VG248 is too low there is a risk of condensation forming inside the device You should move the device to a...

Page 102: ...ree analog devices per line Phone power supplies 48v and 96v fail REN load has been exceeded Do not connect more than three analog devices per line See the Identifying Power Supply Faults section on page 6 3 for additional information Resolving Additional Hardware Errors Table 6 1 describes errors and warnings that might appear on the VG248 either on screen or in the event log see the Working with...

Page 103: ...rors Table 6 2 describes errors and warnings that might appear on the VG248 either on screen or in the event log see the Working with the Event Log section on page 6 22 for details on accessing the event log which are caused by a misconfiguration or miscommunication with the network or system settings Use this information to resolve these errors SCCP Failed to update real time clock The on board r...

Page 104: ... the Configuring Network Settings section on page 2 4 for details on assigning a static IP address DHCP Static IP address conflict with device address The VG248 has a static IP address that is already assigned to another device on the network Assign a different static IP address for either the VG248 or the conflicting device Refer to the Configuring Network Settings section on page 2 4 for details...

Page 105: ...ss verify the DNS server has been configured Refer to the Setting the DNS Server section on page 2 9 for details 2 Verify that the DNS server is working properly DNS Server address not configured A DNS query has been attempted but no DNS server has been configured 1 If the VG248 has a static IP address verify the DNS server has been configured Refer to the Setting the DNS Server section on page 2 ...

Page 106: ... to be played No action is required If this situation occurs the warning appears indicating that some tones have been discarded DSP DTMF tone transmit buffer reactivated The overflow condition has ceased and DTMF tones are being sent to the attached analog device No action is required This message is informational only FTP Required password absent An attempt was made to connect to the VG248 via FT...

Page 107: ...if you suspect an unauthorized login attempt Refer to the Configuring Passwords section on page 2 11 for details SNMP Attempt to use Get with invalid community name name The VG248 received an SNMP request with an invalid read only community name password Check the community string setting on the VG248 and ensure that your network management system has the correct password Refer to the Configuring ...

Page 108: ...m Error Explanation Action Table 6 3 Analog Errors and Warnings Explanation System Error Explanation Action POTS Feature codes X same as Y You have configured the telephone feature codes such that the code for one operation such as speed dial is the same as for another such as call forward Users will not be able to use one of these operations You must set unique feature codes for each operation To...

Page 109: ...d X This message associated with a particular port 1 48 indicates that the port had difficulty registering itself with Cisco CallManager If a port is not properly registered then you cannot make phone calls using it The reason that registration with Cisco CallManager failed is indicated in the message If the port cannot successfully register verify that the port is properly configured in Cisco Cal...

Page 110: ...n set 1 If using DHCP to obtain TFTP server check your DHCP server configuration 2 If you want to use a fixed TFTP server you must configure it on the VG248 Refer to the Identifying the Cisco CallManager TFTP Server section on page 3 2 to assign a TFTP server for details SCCP Unable to resolve TFTP server name The VG248 was not able to locate the TFTP server Verify the name of the TFTP server the ...

Page 111: ...nt image is automatically deleted If the FTP transfer terminates before the new file is copied to the VG248 the VG248 might not be able to start up See the Resolving an Incomplete Upgrade section on page 6 15 to resolve this problem To upgrade the main software image perform these steps Step 1 Obtain a configuration file whose name is in the following format vgc main version tar where version indi...

Page 112: ... perform these steps Step 1 Obtain a configuration file whose name is in the following format vgc load version bin where version indicates the release number such as 1 0 1 Step 2 Connect to the VG248 using FTP Step 3 Send the configuration file to the VG248 using FTP You must use a destination name that begins with boot For example put vgc load version bin boot loader Caution If the VG248 loses po...

Page 113: ...loads the main image pauses and then restarts To resolve either of these errors while connected to the VG248 boot loader use the console port to establish an FTP session and transfer the main image file again following the steps in the Upgrading the Main Image section on page 6 13 Verifying Network Connectivity To verify that the VG248 is connected to and communicating with your network you can at...

Page 114: ...page 6 17 Displaying Detailed Port Status page 6 19 Displaying Port Statistics page 6 20 Displaying Current Configuration page 6 21 Displaying Software Version page 6 21 Displaying System Status The system status provides an overview of the current network settings on the VG248 Use this procedure to quickly check your network settings and connectivity information To display system status perform t...

Page 115: ... and packet errors through the IP connection on the VG248 To display network statistics perform these steps Step 1 From the main screen choose Display Step 2 Choose Network statistics These statistics display Octets Unicast packets Nonunicast packets Discarded packets Tips Press the Tab key to reset the network statistics while viewing Displaying Port Status The port status provides detailed infor...

Page 116: ...as lifted the handset Ringing Incoming call to this port OnCall A call has been established and voice packets are moving across the network Cisco CallManager Link Status Down Link is not up either because the port is not enabled or because of a temporary failure Register Port is registering with Cisco CallManager directory number Directory number for the port displays indicating that the port is u...

Page 117: ...sco CallManager TFTP server Host name or IP address of the TFTP server Device name Device name of the port as it appears in Cisco CallManager Directory number Extension number assigned to the analog device connected to this port Forwarded to Directory number to which calls are being forwarded Call state Status of the port from a user s viewpoint Remote party Directory name and number of caller Rem...

Page 118: ...s of connection to Cisco CallManager Active connected to this Cisco CallManager and using this connection for SCCP communication Connecting in the process of connecting to this Cisco CallManager Idle this Cisco CallManager is not being used Standby connected to this Cisco CallManager but not currently using the connection Can use connection if active connection fails Pending attempting to make thi...

Page 119: ...l history Incoming calls Outgoing calls Connected calls Displaying Current Configuration To display all the settings you have configured on the VG248 perform these steps Step 1 From the main screen choose Diagnostics Step 2 Choose Show configuration Displaying Software Version To display the current software version you are using on the VG248 perform these steps Step 1 From the main screen choose ...

Page 120: ...n page 6 17 for details b Choose these options to display system status Network configuration See the Displaying Current Configuration section on page 6 21 for details Network statistics See the Displaying Network Statistics section on page 6 17 for details Port status See the Displaying Port Status section on page 6 17 for details Port statistics See the Displaying Port Statistics section on page...

Page 121: ...r You can identify a syslog server to automatically capture and receive event logs for remote network management Enabling Syslog You can assign a syslog server to the VG248 using DHCP or by identifying a specific syslog server Step 1 From the main screen choose Diagnostics Step 2 Choose Event log Step 3 Choose Syslog Step 4 Choose from the following options inactive syslog disabled use server from...

Page 122: ...orts Typically you should configure these options only when working with a Cisco technical representative because the nature of the problem determines the amount of information required to resolve it To set logging levels or select ports perform these steps Step 1 From the main screen choose Diagnostics Step 2 Choose Event log Step 3 Choose Set logging levels or Set logged ports Step 4 Work with a...

Page 123: ...sages do not require any intervention on your part the device simply notifies you of changes or updates Other errors and warnings require additional troubleshooting or configuration Table 6 7 provides an overview of the different sub systems on the VG248 that might generate informational or warning messages Table 6 7 VG248 Sub Systems System Description DHCP Communicates with DHCP server Ethernet ...

Page 124: ...rect date and time The VG248 must have at least one port enabled and registered with Cisco CallManager You should also verify that the time settings on the Cisco CallManager system are correct See the Enabling a Specific Port section on page 3 9 for assistance on enabling and registering ports in Cisco CallManager SCCP Transmits and receives telephony events over the IP network communicates with C...

Page 125: ...sion 4 2 of VG248 to Cisco CallManager 4 2 B basic call control mode 1 5 basic configuration for SMDI 5 5 Blind transfer default feature code for 1 7 C call control modes accessing features in 1 6 basic 1 5 choosing 3 4 feature 1 5 general tips 1 4 standard 1 5 understanding 1 4 caller ID enabling 3 11 understanding 1 7 Call Voice Mail default feature code for 1 6 Call Waiting default feature code...

Page 126: ...ectory number 5 20 SMDI 5 19 SMDI number length 5 22 SNMP settings 2 12 telephony features 3 1 console using 2 2 contact name configuring 2 13 country code identifying 3 6 D data and voice protocols supported 1 10 default router assigning 2 8 DHCP enabling 2 5 resetting IP address 2 6 support for 1 10 Disable Forward All default feature code for 1 6 disconnect notification configuring 5 28 disconn...

Page 127: ...edDial 1 6 first voice mail port number 5 21 first voice mail port number configuring 5 21 Forward All default feature code for 1 6 FTP support for 1 10 H Hold default feature code for 1 7 hook flash timer changing 3 7 host name assigning 2 7 purpose 2 7 HTTP support for 1 10 I IGMP protocol support for 1 10 input gain setting 3 14 IP address assigning 2 7 purpose 2 7 resetting 2 6 IP protocol sup...

Page 128: ...WI port adding to Cisco CallManager 5 14 MWI types choosing 3 11 description 1 4 N navigating main menu 2 3 network statistics displaying 6 17 purpose 6 17 O output gain setting 3 13 P passwords configuring 2 11 enable 2 12 login 2 11 Pickup default feature code for 1 6 pilot directory number configuring 2 12 purpose 2 12 pilot directory number configuring 5 20 PLAR phones support for 1 9 port ena...

Page 129: ...on the VG248 5 19 connecting links to VG248 5 12 link status 5 29 port status and statistics 5 29 resolving errors 5 32 suspending port activity 5 31 validating configuration 5 30 SMDI configuration basic 5 5 chained 5 6 multiplexing 5 8 SNMP support for 1 11 SNMP settings community strings 2 12 configuring 2 12 configuring contact name 2 13 configuring location 2 14 configuring trap receiver stat...

Page 130: ...server assigning 3 2 purpose 3 2 trap receiver stations configuring 2 15 traps supported types 1 11 trap settings configuring 2 14 troubleshooting SMDI errors 5 32 types of MWI 1 4 U understanding call control modes 1 4 caller ID 1 7 user interactions with telephony features 1 6 V validating SMDI configuration 5 30 VG248 adding to Cisco CallManager 4 2 4 3 configuring ports in Cisco CallManager 4 ...

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