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Cisco Unity, Installation Manual

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Cisco Unity Installation Manual Download Page 4

© 2000 Cisco Systems, Inc.

All rights reserved.

Second edition 2000.

Unity is a trademark, and ActiveAssistant, ActiveFax, Cisco, Cisco Systems, 
Repartee, Replay, and ViewMail are registered trademarks of Cisco Systems, 
Inc. in the United States and certain other countries.

Dell is a trademark of Dell Corporation.

CP4/LSI, CPD/220, CPi200, CPi/200 PCI, CPi/400, CPi/400 PCI, D/41D, D/41E, 
D/41EPCI, D/41ESC, D/120JCT-LS, D/160-SC, D/160SC-LS, D/240PCI-T1, 
Dialogic, and GammaLink are trademarks of Dialogic Corporation.

Microsoft, Outlook, Windows, and Windows NT are either registered 
trademarks or trademarks of Microsoft Corporation in the United States 
and/or other countries. 

Natural MicroSystems is a trademark of Natural MicroSystems Corporation.

Norton Disk Doctor, Norton Utilities, pcAnywhere, Speed Disk, and Symantec 
are trademarks of Symantec Corporation. 

Voice Technologies Group and VoiceBridge 2000 are trademarks of Voice 
Technologies Group.

Protected by one or more of the following United States patents: 5,070,526; 
5,434,906; 5,488,650; 5,533,102; 5,568,540; 5,581,604; 5,625,676; 5,651,054; 
5,940,488; 6,041,114.

Cisco Systems, Inc.
San Jose, California
U.S.A.
www.cisco.com

800-03812

Writer: Scott Kralik

Editor: Christina Amante

Production artists: Gene Breshears and Lynn Muranaka

Illustrator: Lynn Muranaka

Project manager: Patsy Cox

Summary of Contents for Unity

Page 1: ... ONLINE DOCUMENT Installation Guide 1 To print this book a On the File menu click Print b To print the entire book click OK To print a portion of the book type a range of pages then click OK ...

Page 2: ......

Page 3: ...Installation Guide VERSION 2 4 ...

Page 4: ...ered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Natural MicroSystems is a trademark of Natural MicroSystems Corporation Norton Disk Doctor Norton Utilities pcAnywhere Speed Disk and Symantec are trademarks of Symantec Corporation Voice Technologies Group and VoiceBridge 2000 are trademarks of Voice Technologies Group Protected by one or more of th...

Page 5: ...st 28 Exporting information from Repartee or Replay Plus 31 Installing or reseating voice and fax boards 33 Setting up the Unity or ActiveFax server 40 Starting the Unity server and logging on to Windows NT 2000 44 Changing passwords 45 Assigning a static IP address 47 Installing Windows NT Server 49 Confirming that the Unity or ActiveFax server is getting an IP address 54 Establishing trust relat...

Page 6: ...logic D 41ESC Euro voice board 124 Dialogic D 120JCT LS voice board 127 Dialogic D 160SC voice board 129 Dialogic D 160SC LS voice board 132 Dialogic D 240PCI T1 voice board 136 Dialogic GammaLink CP4 LSI Series 1 fax board 138 Dialogic GammaLink CP4 LSI Series 2 CPi 400 fax board 140 Dialogic GammaLink CPD 220 fax board 142 Dialogic GammaLink CPi 200 fax board 144 Dialogic GammaLink CPi 200 PCI f...

Page 7: ...CONTENTS v APPENDIX C Using the Unity Administrator and Status Monitor 167 Using the Unity Administrator 168 Using the Status Monitor 170 INDEX 173 ...

Page 8: ...UNITY INSTALLATION GUIDE vi ...

Page 9: ...In this chapter About this guide 2 New in this guide 4 Introducing Unity 5 CHAPTER 1 Introduction 1 ...

Page 10: ...as an e mail server or on a network with existing Exchange servers you need a working knowledge of Exchange and Win dows NT 2000 You can find compliance information for third party electronic devices in the manufacturer s documentation included in the Unity package Do not use a third party manufacturer s docu mentation to install upgrade or manage Unity Refer only to Unity documentation to install...

Page 11: ...ce to the section you do next Next section TURNKEY SYSTEM Voice mail only Starting the Unity server and logging on to Windows NT 2000 page 44 Voice mail with LAN admin Starting the Unity server and logging on to Windows NT 2000 page 44 Unified one Exchange server Unity server is a PDC Starting the Unity server and logging on to Windows NT 2000 page 44 Unity server is a member server Installing Win...

Page 12: ...dows NT Server Installing Windows NT Server on page 49 A different process for installing Exchange Server Installing Exchange on page 60 More supported voice boards Unity now supports Dialogic D 41E PCI Dialogic D 120JCT LS Dialogic D 160SC which works with the Voice Technologies Group VoiceBridge 2000 feature set board Dialogic D 240PCI T1 Natural MicroSystems AG 2000 Appendix A Voice and fax boa...

Page 13: ...includes integrating a third party fax server with Unity the fax server software is installed on the fax server Installation and administration are controlled by the fax server software and not by Unity Internet Explorer Microsoft Internet Explorer version 4 01 or later is required for Web browser access to the Unity administra tion pages and to subscribers ActiveAssistant pages Version 5 or later...

Page 14: ...utlook 2000 must be running on the Unity server for troubleshooting The following illustration shows a full featured Unity installation NETWORK PUBLIC PHONE NETWORK Unity Exchange Server Internet Explorer Internet Information Server Windows NT 2000 Server ActiveFax optional UNITY SERVER E MAIL SERVER UNITY ADMINISTRATOR INTERNET SUBSCRIBERS E mail client PHONE SYSTEM DID line Mobile phone Phone Fa...

Page 15: ...ork in which site connectors have been set up the Exchange message transfer agent will route voice messages automatically according to the settings for e mail Exchange directories replicate as well An MCSE also can set up routing and replication between two stand alone voice messaging servers or set up connectors to other e mail systems Unity and network operating systems Although the Unity server...

Page 16: ...UNITY INSTALLATION GUIDE 8 ...

Page 17: ...mponent systems 14 Task list Voice mail only 16 Task list Voice mail with LAN administration 18 Task list Unified messaging one Exchange server 20 Task list Unified messaging in an existing Exchange site 23 Task list ActiveFax on a separate server 25 CHAPTER 2 Installation overview 2 ...

Page 18: ...veAssistant Voice mail and e mail attributes if any on subscriber accounts must be administered separately Voice mail with LAN administration The Unity server can handle voice and fax messages The Unity server is connected to the network so it has access to network utilities such as virus checking and backup Subscribers check messages only by phone Unity administration may be performed over the ne...

Page 19: ...ecking and backup Subscribers check messages by using the phone or an e mail client such as Outlook Eudora or Pegasus Mail Unity administration may be performed over the network Subscribers have access to the Unity ActiveAssistant Voice mail and e mail attributes on subscriber accounts may be administered from a single location by using the Unity Administrator the administration interface ActiveFa...

Page 20: ...ored on other Exchange servers The Unity server is connected to the network so it has access to network utilities such as virus checking and backup Subscribers check messages by using the phone or an e mail client such as Outlook Eudora or Pegasus Mail Unity administration may be performed over the network Subscribers have access to the Unity ActiveAssistant Voice mail and e mail attributes on sub...

Page 21: ... The ActiveFax server handles only fax messages Fax messages are routed to the message store on the sub scribers Exchange home server they are not saved on the ActiveFax server The ActiveFax server is connected to the network so it has access to network utilities such as virus checking and backup ActiveFax administration may be performed over the network ...

Page 22: ...guration you may need to reinstall Windows NT Exchange and Unity A Windows NT member server You must reinstall all software because the type of server PDC or member server can be spec ified only when Windows NT is installed A PDC in an existing Exchange site You must reinstall Exchange and Unity because the site name can be specified only at the time that Exchange is installed To avoid possible pr...

Page 23: ...hased from another vendor If you are installing Unity as a component system or if you are installing ActiveFax on a separate fax server the Installation Guide documents how to install software on a server that came with a blank hard disk If the appropriate version of Windows NT 2000 or other required software has already been installed you can skip the corresponding Installation Guide section See ...

Page 24: ...seat voice and fax boards See page 33 4 Set up the Unity server See page 40 5 Start the Unity server and log on to Windows NT See page 44 6 Change passwords See page 45 7 Create an Outlook user profile See page 80 8 Create an emergency repair disk See page 82 9 Configure Unity to work with the phone system See page 86 10 Program the phone system See page 90 11 Test the integration See page 92 ...

Page 25: ...See page 49 6 Install Exchange Server See page 60 7 Install Microsoft Data Access Components See page 63 8 Install other software See page 64 9 Find I O addresses for VoiceBridge 2000 feature set boards See page 67 10 Install Unity and ActiveFax See page 69 11 Create an Outlook user profile See page 80 12 Create an emergency repair disk See page 82 13 Configure Unity to work with the phone system ...

Page 26: ... server and log on to Windows NT See page 44 6 Change passwords See page 45 7 Assign a static IP address only if there is no DHCP server on the network See page 47 8 Confirm that the Unity server is getting an IP address See page 54 9 Set up fax ports for ActiveFax See page 75 10 Create an Outlook user profile See page 80 11 Create an emergency repair disk See page 82 12 Configure Unity to work wi...

Page 27: ...IP address See page 54 7 Install Exchange Server See page 60 8 Install Microsoft Data Access Components See page 63 9 Install other software See page 64 10 Find I O addresses for VoiceBridge 2000 feature set boards See page 67 11 Install Unity and ActiveFax See page 69 12 Set up fax ports for ActiveFax See page 75 13 Create an Outlook user profile See page 80 14 Create an emergency repair disk See...

Page 28: ... 5 Start the Unity server and log on to Windows NT See page 44 6 Change passwords See page 45 7 Assign a static IP address only if there is no DHCP server on the network See page 47 8 Confirm that the Unity server is getting an IP address See page 54 9 Set up fax ports for ActiveFax See page 75 10 Create an Outlook user profile See page 80 11 Create an emergency repair disk See page 82 12 Configur...

Page 29: ...Confirm that the Unity server is getting an IP address See page 54 7 Install Exchange Server See page 60 8 Install Microsoft Data Access Components See page 63 9 Install other software See page 64 10 Install Unity and ActiveFax See page 69 11 Set up fax ports for ActiveFax See page 75 12 Create an Outlook user profile See page 80 13 Create an emergency repair disk See page 82 14 Configure Unity to...

Page 30: ...ity server is getting an IP address See page 54 7 Install Exchange Server See page 60 8 Install Microsoft Data Access Components See page 63 9 Install other software See page 64 10 Find I O addresses for VoiceBridge 2000 feature set boards See page 67 11 Install Unity and ActiveFax See page 69 12 Set up fax ports for ActiveFax See page 75 13 Create an Outlook user profile See page 80 14 Create an ...

Page 31: ...ss See page 54 7 Establish trust relationships only if the Unity server is a Windows NT PDC See page 56 8 Add account permissions See page 58 9 Install Exchange Server See page 60 10 Install Microsoft Data Access Components See page 63 11 Install other software See page 64 12 Install Unity and ActiveFax See page 69 13 Set up fax ports for ActiveFax See page 75 14 Create an Outlook user profile See...

Page 32: ...ps only if the Unity server is a Windows NT PDC or Windows 2000 domain controller See page 56 8 Add account permissions See page 58 9 Install Exchange Server See page 60 10 Install Microsoft Data Access Components See page 63 11 Install other software See page 64 12 Find I O addresses for VoiceBridge 2000 feature set boards See page 67 13 Install Unity and ActiveFax See page 69 14 Set up fax ports...

Page 33: ... boards See page 33 3 Set up the ActiveFax server See page 40 4 Install Windows NT 2000 Server See page 49 5 Confirm that the ActiveFax server is getting an IP address See page 54 6 Establish trust relationships only if the ActiveFax and Unity servers are in different domains See page 56 7 Install ActiveFax See page 69 8 Set up fax ports for ActiveFax See page 75 ...

Page 34: ...UNITY INSTALLATION GUIDE 26 ...

Page 35: ...c IP address 47 Installing Windows NT Server 49 Confirmingthat theUnity orActiveFaxserverisgettingan IP address 54 Establishing trust relationships 56 Adding account permissions 58 Installing Exchange 60 Installing Microsoft Data Access Components 63 Installing other software 64 Installing Windows NT Service Pack 6a 65 Finding I O addresses for VoiceBridge 2000 feature set boards 67 Installing Uni...

Page 36: ...eed a list of extensions Requirements for a component system A server that meets Unity specifications Installation discs for Microsoft Windows NT Server 4 0 or Windows 2000 For Windows NT you also need Service Pack 6a Installation discs for Microsoft Exchange Server Standard Edition version 5 5 or for Voice Mail Run Time Edition of Exchange Server and the necessary Client Access Licenses You also ...

Page 37: ... name The Exchange site name The names of any Windows NT 2000 domains on the network An understanding of any trust relationships that must be set up among domains You may need to establish trust relationships between the Unity server s domain and other domains Access to the administrator account on each domain A backup of any Exchange or Windows NT 2000 servers in the unlikely event you need to re...

Page 38: ... section TURNKEY SYSTEM All configurations Exporting information from Repartee or Replay Plus page 31 COMPONENT SYSTEM All configurations Exporting information from Repartee or Replay Plus page 31 ACTIVEFAX SERVER Installing or reseating voice and fax boards page 33 ...

Page 39: ...rmation to disk for later use The information is imported when subscribers are added Subscriber information also can be imported from Exchange and from phone systems and other voice messaging systems that can generate comma delimited files To export from Repartee version 7 40 or later a At the Banner screen press F2 b Select Reports c Select Directory reports d Select Extension report e Select Cop...

Page 40: ...Under Directory click All extensions d Click Copy to file name e Specify a drive letter and file name for example A Extensio rpt f Insert a blank disk in drive A g Click Start h Remove the disk and set it aside for later use Next section TURNKEY SYSTEM All configurations Installing or reseating voice and fax boards page 33 COMPONENT SYSTEM All configurations Installing or reseating voice and fax b...

Page 41: ...ialogic D 41EPCI PCI Dialogic D 41ESC version 3 or later ISA Dialogic D 41ESC Euro ISA Dialogic D 120JCT LS PCI Dialogic D 160SC ISA Dialogic D 160SC LS version 2 or later ISA Dialogic D 240PCI T1 PCI Natural MicroSystems AG 2000 PCI NMS AG Dual T1 PCI NMS AG T1 ISA Fax boards supported in Unity Board Bus Dialogic GammaLink CP4 LSI series 1 ISA Dialogic GammaLink CP4 LSI series 2 ISA Dialogic Gamm...

Page 42: ...o provide a signal path to earth ground b If you already turned on the Unity server shut down Unity and then shut down the Unity server For more information see Shutting down and starting Unity on page 164 c Remove the cover from the Unity server or expansion chas sis d Attach an antistatic wrist strap WARNING Always use an antistatic wrist strap when you handle boards or other components Static e...

Page 43: ...e using Dialogic D 160SC voice boards and Voice Technologies Group VoiceBridge 2000 feature set boards reserve two IRQs one for the voice boards and one for the feature set boards See Voice board worksheet on page 68 for a list of valid IRQs If memory addresses in the D0000 range or IRQ 5 are not available call Technical Support b Write down the memory addresses you reserved You will need to speci...

Page 44: ...ard and its position relative to the D 160SC board on the Voice board worksheet on page 68 The serial number is located on a label at the rear of the board Keep the boards in the order in which you write them down on the worksheet g Select a slot for each board For more information see Where to install voice and fax boards in a turnkey system on page 38 NOTES PCI boards can be put into either 32 b...

Page 45: ...eated If the cable has more connectors than the server has voice boards use the first and last connectors and leave unused connectors in the middle of the cable If the end of a cable is allowed to dangle loose it can act as a radio antenna and pick up noise from the bus If you are cabling three or more boards together connect the first connector on the cable to the first board the sec ond connecto...

Page 46: ...the bottom slot and work toward the top slot 32 bit PCI slot Full length 64 bit PCI slots ISA slot Dell 2400 Unity server This is a view of the right side with the cover removed Begin installing voice boards at the bottom slot and work toward the top slot ISA slots 32 bit PCI slots Dell G1 GX200 Unity server This is a top view of the slide out expansion board tray Begin installing voice boards at ...

Page 47: ...t section TURNKEY SYSTEM All configurations Setting up the Unity or ActiveFax server page 40 COMPONENT SYSTEM All configurations Setting up the Unity or ActiveFax server page 40 ACTIVEFAX SERVER Setting up the Unity or ActiveFax server page 40 ...

Page 48: ...memory or voice or fax boards System key The system key is programmed with the options and the number of ports purchased for the system Unity checks the system key to activate the correct options Unity does not start without the key The same is true of ActiveFax when it is installed on a sepa rate server Expansion chassis Systems with a large number of ports may use an expansion chassis to provide...

Page 49: ...on Guide provides information about connecting Fujitsu 9600 Toshiba DK280 424 NEC NEAX 2400 Mitel and Centrex phone systems to the Unity server Adapters for connecting the serial cable are provided Norstar VMI See the Norstar Voice Mail Interface Installation Guide for connection instructions Nortel Calista and Lucent Calista See the Unity Integration Guide for connection instructions VoiceBridge ...

Page 50: ...system key to the Unity server If you are setting up a separate ActiveFax server attach the Fax server system key If you are connecting a printer to either server plug it into the parallel port on the key d Connect the phone system to the server See the list on page 41 under Phone system for connection information for an integration type or a specific phone system and for faxes CAUTION If Natural ...

Page 51: ...ng on to Windows NT 2000 page 44 Unified one Exchange server Unity server is a PDC Starting the Unity server and logging on to Windows NT 2000 page 44 Unity server is a member server Installing Windows NT Server page 49 Unified existing Exchange site Installing Windows NT Server page 49 COMPONENT SYSTEM All configurations Installing Windows NT Server page 49 ACTIVEFAX SERVER Installing Windows NT ...

Page 52: ...345 e Confirm that the domain is Unity f Click OK Next section DO THIS SECTION TURNKEY SYSTEM YES NO see page Voice mail only Voice mail with LAN admin Unified one Exchange server Unity server is a PDC Unity server is a member server 49 Unified existing Exchange site 49 COMPONENT SYSTEM Voice mail only 49 Voice mail with LAN admin 49 Unified one Exchange server 49 Unified existing Exchange site 49...

Page 53: ...ge the password on all Exchange services d Change the password on all Unity services AvCsGateway AvCsMgr AvGaenSvr AvMalSvr e If the Unity server includes ActiveFax change the password on the following ActiveFax services LFAvLic LFExGateway LFusync f Shut down and restart the Unity server For more informa tion see Shutting down and starting Unity on page 164 Continued DO THIS SECTION TURNKEY SYSTE...

Page 54: ...r on the network Confirming that the Unity or ActiveFax server is getting an IP address page 54 No DHCP server Assigning a static IP address page 47 Unified one Exchange server Unity server is a PDC DHCP server on the network Confirming that the Unity or ActiveFax server is getting an IP address page 54 Unity server is a PDC no DHCP server Assigning a static IP address page 47 ...

Page 55: ...ck TCP IP protocol in the list and click Properties If TCP IP is not installed click Add to create a new proto col and click TCP IP protocol in the list then click OK e Specify the IP address subnet mask and default gateway f Click OK g Make any other changes in the dialog box then click OK h Restart the Unity server For more information see Shutting down and starting Unity on page 164 To assign a...

Page 56: ... Specify the IP address subnet mask and default gateway g Click OK h Restart the Unity server For more information see Shut ting down and starting Unity on page 164 Next section TURNKEY SYSTEM Voice mail with LAN admin Confirming that the Unity or ActiveFax server is getting an IP address page 54 Unified one Exchange server Unity server is a PDC Confirming that the Unity or ActiveFax server is get...

Page 57: ... until you are prompted to specify the partition on which to install Windows NT d If you are reinstalling Windows NT on the same partition where Windows NT is already installed select and delete that partition then continue with step e Otherwise skip to step e e Select the partition on which to install Windows NT and press ENTER f If you chose to delete a partition in step d select Format the part...

Page 58: ... Information Server k Clear the Install Microsoft Internet Information Server check box then click Next to continue l Follow the on screen prompts to complete the installation To install Windows NT Service Pack 3 a Log on to Windows NT b Insert the Microsoft Windows NT Server Option Pack com pact disc in the CD ROM drive c Browse to the directory WinntSP3 i386 d Run Nt4sp3_i exe e Follow the on sc...

Page 59: ...re prompted to select which components to install f Click Install Now Typical set of components then click Next g Follow the on screen prompts To install Windows NT 4 0 Option Pack 4 a Log on to Windows NT b Insert the Microsoft Windows NT Server Option Pack com pact disc in the CD ROM drive c Run Setup exe in the root directory of the compact disc d Follow the on screen prompts until you are prom...

Page 60: ...ot ini file b Remove the hidden system and read only attributes from the Boot ini file c Using a text editor for example Notepad open the Boot ini file d Type NoSerialMice at the end of each entry in the operating systems section of Boot ini for example operating systems multi 0 disk 0 rdisk 0 partition 1 WINNT Windows NT Server Version 4 00 NoSerialMice multi 0 disk 0 rdisk 0 partition 1 WINNT Wi...

Page 61: ... 54 COMPONENT SYSTEM Voice mail only Installing Exchange page 60 Voice mail with LAN admin Confirming that the Unity or ActiveFax server is getting an IP address page 54 Unified one Exchange server Confirming that the Unity or ActiveFax server is getting an IP address page 54 Unified existing Exchange site Confirming that the Unity or ActiveFax server is getting an IP address page 54 ACTIVEFAX SER...

Page 62: ...nd Prompt window type ipconfig and press ENTER c If the IP address value is Any value except 0 0 0 0 The address is valid 0 0 0 0 Either the Unity or ActiveFax server has a prob lem obtaining an address from the DHCP server or the assigned static IP address conflicts with the IP address of another computer on the network Verify the network set tings If needed troubleshoot any problem as you would ...

Page 63: ...ge site Unity server is a PDC Establishing trust relationships page 56 Unity server is a member server Adding account permissions page 58 COMPONENT SYSTEM Voice mail with LAN admin Installing Exchange page 60 Unified one Exchange server Installing Exchange page 60 Unified existing Exchange site Unity server is a PDC Establishing trust relationships page 56 Unity server is a member server Adding ac...

Page 64: ...red a Log on to the Unity server as the domain administrator b On the Windows NT Start menu click Programs Adminis trative Tools Common User Manager for Domains Or on the Windows 2000 Start menu click Administrative Tools Active Directory Domains and Trusts c Add each domain that contains an Exchange server as a trusting domain For more information see the Windows User Manager for Domains or Activ...

Page 65: ...he Unity server as a trusting domain For more information see the Windows User Manager for Domains or Active Directory Help NOTE Set up trusting domains before you set up trusted domains Otherwise you may need to wait up to 15 minutes for the trusts to establish or you could restart the Unity server instead d Add the domain that contains the Unity server as a trusted domain e Repeat steps steps a ...

Page 66: ...t names from click the Unity server s domain On turnkey systems the domain name is Unity unless you changed it If the domain is not listed the proper trusts have not been established h In the list of names select the Windows NT 2000 domain administrator account i Click Add j Click OK to close the Add Users and Groups dialog box k Under Roles click Service account admin l Click OK to close the Prop...

Page 67: ...CHAPTER 3 Installing a Unity system 59 Next section TURNKEY SYSTEM Unified existing Exchange site Installing Exchange page 60 COMPONENT SYSTEM Unified existing Exchange site Installing Exchange page 60 ...

Page 68: ... the Microsoft Exchange Server screen does not appear automatically run Launch exe in the root directory of the compact disc d Click Setup server and components e Click Microsoft Exchange Server 5 5 f Accept the license agreement g Click Complete Custom h Clear the Outlook Web Access check box Optionally you can save disk space by choosing not to install the MS Mail and or cc Mail connectors if th...

Page 69: ...Browse to the directory Eng Server Setup I386 d Run Update exe e Follow the on screen prompts f Shut down and restart the server To configure Exchange a On the Start menu click Programs Microsoft Exchange Microsoft Exchange Administrator b In the dialog box that appears click Browse c In the Server Browser dialog box click the name of the Unity server Unity PDC1 is the default value on a turnkey s...

Page 70: ... contains Outlook in the CD ROM drive b Run Setup exe c Follow the on screen prompts to complete the installation Next section TURNKEY SYSTEM Unified one Exchange server Unity server is a member server Installing Microsoft Data Access Components page 63 Unified existing Exchange site Installing Microsoft Data Access Components page 63 COMPONENT SYSTEM All configurations Installing Microsoft Data A...

Page 71: ...D ROM drive b Browse to the directory Mdac c Run Mdac_typ exe Next section DO THIS SECTION TURNKEY SYSTEM YES NO see page Voice mail only 80 Voice mail with LAN admin 80 Unified one Exchange server Unity server is a PDC 80 Unity server is a member server Unified existing Exchange site COMPONENT SYSTEM All configurations ACTIVEFAX SERVER 64 TURNKEY SYSTEM Unified one Exchange server Unity server is...

Page 72: ...ppropriate directory Documentation Acrobat reader installation Win16 or Win32 and run the executable file in that directory c Follow the on screen prompts Next section DO THIS SECTION TURNKEY SYSTEM YES NO see page Voice mail only 80 Voice mail with LAN admin 80 Unified one Exchange server Unity server is a PDC 80 Unity server is a member server Unified existing Exchange site COMPONENT SYSTEM All ...

Page 73: ...license agreement select the Accept the license agreement check box and clear the Backup files necessary to uninstall this Service Pack at a later time check box e Click Install f Shut down and restart the server Continued DO THIS SECTION TURNKEY SYSTEM YES NO see page Voice mail only 80 Voice mail with LAN admin 80 Unified one Exchange server Unity server is a PDC 80 Unity server is a member serv...

Page 74: ...Exchange server Unity server is a member server Installing Unity and ActiveFax page 69 Unified existing Exchange site Installing Unity and ActiveFax page 69 COMPONENT SYSTEM All configurations Finding I O addresses for VoiceBridge 2000 feature set boards page 67 ACTIVEFAX SERVER Installing Unity and ActiveFax page 69 ...

Page 75: ...O addresses for each VoiceBridge 2000 board for example 0224 to 0227 The VoiceBridge 2000 board supports several I O addresses including 0224 0240 and 0280 02A0 CAUTION Do not use I O addresses 0270 0273 These I O addresses are used by the VoiceBridge 2000 software to ini tially configure the VoiceBridge 2000 boards f Record the base address for each VoiceBridge 2000 board on the Voice board works...

Page 76: ...setting D 160SC N A 2 3 4 5 6 7 10 11 12 14 15 N A N A 0 VoiceBridge 1 3 5 7 10 11 12 15 master N A VoiceBridge 2 Same as first VoiceBridge slave N A D 160SC N A same as first D 160 N A N A 1 VoiceBridge 3 Same as first VoiceBridge slave N A VoiceBridge 4 Same as first VoiceBridge slave N A D 160SC N A same as first D 160 N A N A 2 VoiceBridge 5 Same as first VoiceBridge slave N A VoiceBridge 6 Sa...

Page 77: ...count whose sole purpose is to be the owner of the Unity and ActiveFax services The Unity Setup program creates a number of Windows NT 2000 and Exchange accounts and other objects so the account you log on with must have enough security access to perform the necessary operations This account must Be a member of the Domain Admins group typically this group is a member of the Local Administrators gr...

Page 78: ... site To confirm that the Windows NT 2000 date and time formats are correct Before you install Unity and ActiveFax confirm that the Win dows NT 2000 date and time formats are correct If you change the formats after you install Unity and ActiveFax fax reports will fail a On the Windows Start menu click Settings Control Panel b Double click the Regional Settings icon c Confirm that the format settin...

Page 79: ...essage appears g Click Next and Setup examines your system to confirm that the required software is installed and configured prop erly and that a system key is installed If an error message appears correct the specified problem then rerun Setup h Follow the on screen prompts When you are prompted to select which features to install select the Install fax server check box If the check box is not av...

Page 80: ...nstalled and set up according to the Hardware settings instruc tions for your boards in Appendix A If you are installing a component system and the server contains Dialogic D 41D voice boards note the setting of jumper JP1 IRQ setting because you must enter that value at the end of the Setup program c Start the Unity server d Log on to Windows NT 2000 by using the account you chose to use for inst...

Page 81: ... After the Unity software is installed and configured you may be prompted to enter settings for the voice boards in the Unity server If the server contains Dialogic PCI boards only No settings are required so no dialog box appears Skip to step m Dialogic ISA boards only Do the Software setup procedure for your voice boards in Appendix A Dialogic D 160SC voice boards and VoiceBridge 2000 feature se...

Page 82: ...g an Outlook user profile page 80 COMPONENT SYSTEM Voice mail only Creating an Outlook user profile page 80 Voice mail with LAN admin Setting up fax ports for ActiveFax page 75 or if no ActiveFax Creating an Outlook user profile page 80 Unified one Exchange server Setting up fax ports for ActiveFax page 75 or if no ActiveFax Creating an Outlook user profile page 80 Unified existing Exchange site S...

Page 83: ...indow repre sents a fax port Colored squares indicate fax ports that are available for use with ActiveFax The number of fax ports available to ActiveFax is specified on the Unity system key or on the ActiveFax system key if ActiveFax is on a separate server If the number on the key is less than the total number of fax ports on the installed fax boards ActiveFax disables the extra ports A red X in ...

Page 84: ...rds and ActiveFax The LFdriver starts automatically when the server that ActiveFax is installed on starts When you want to display the Setup dialog box you can stop the LFdriver from the FAX Monitor a On the ActiveFax server click Start Programs ActiveFax Monitor b If Setup on the FAX Monitor menu bar is available skip to step c If Setup is unavailable click Stop on the LFdriver menu Stopping the ...

Page 85: ...iveFax has just been installed skip to step d The Unity Setup program automatically detected information about the fax port The Board type box displays the type of fax board in the Unity server If you added or removed fax boards or reconfigured a fax port click Auto detect d Indicate whether the port sends faxes receives faxes or both sends and receives faxes e Select your country f Type the acces...

Page 86: ...und fax number to the right most digits of the fax num ber stored in each subscriber s Exchange mailbox until it finds a match h Type the number of rings before the fax port answers a call i Select an automatic routing method for inbound faxes DID DTMF telco DTMF manual DNIS or VPS j Repeat steps b through i for each port for which you are entering setup information k Click OK The FAX Monitor wind...

Page 87: ... profile on page 80 Unified existing Exchange site Creating an Outlook user profile on page 80 COMPONENT SYSTEM Voice mail with LAN admin Creating an Outlook user profile on page 80 Unified one Exchange server Creating an Outlook user profile on page 80 Unified existing Exchange site Creating an Outlook user profile on page 80 ACTIVEFAX SERVER Creating an emergency repair disk on page 82 ...

Page 88: ...rrently the only Unity subscriber on the system If this is a Unity turnkey system and you have not rein stalled Windows NT type Administrator If this is a component system or if you reinstalled Windows NT on a turnkey system type the name of the Windows NT administrator account that you used to install Unity g Click Next h Under Microsoft Exchange Server type the name of the Unity server On a turn...

Page 89: ...APTER 3 Installing a Unity system 81 Next section TURNKEY SYSTEM All configurations Creating an emergency repair disk page 82 COMPONENT SYSTEM All configurations Creating an emergency repair disk page 82 ...

Page 90: ...uration information and call routing rules in other locations See the Unity System Administration Guide for more information on backup strategies NOTE The emergency repair disk is not bootable To create an emergency repair disk Windows NT a On the Windows NT Start menu click Programs Command Prompt b In the Command Prompt window run the rdisk command For more information see the Windows NT 2000 He...

Page 91: ... 83 Next section TURNKEY SYSTEM All configurations Configuring Unity to work with the phone system page 86 COMPONENT SYSTEM All configurations Configuring Unity to work with the phone system page 86 ACTIVEFAX SERVER What s next page 113 ...

Page 92: ...UNITY INSTALLATION GUIDE 84 ...

Page 93: ... CHAPTER 4 Setting up the integration 4 In this chapter Configuring Unity to work with the phone system 86 Programming the phone system 90 Testing the integration 92 ...

Page 94: ...tor go to System Switch For more information see Using the Unity Administrator on page 168 b Verify the manufacturer of the site s phone system If the manufacturer is not listed select the manufacturer of a similar phone system c Verify the model of the phone system If the model is not listed select a similar model DO THIS SECTION TURNKEY SYSTEM YES NO see page All configurations COMPONENT SYSTEM ...

Page 95: ...ftware e Verify the integration type f If necessary edit the codes that turn message waiting indi cation on and off g If necessary edit the message waiting indicator resync time h Click the Save icon i Shut down and restart Unity for the phone system settings to take effect Continued ...

Page 96: ...age notification or making record ings by phone or are disabled If you are setting up a hunt group use the first voice messaging ports for incoming calls and the last ports to dial out This helps minimize the possibility of a collision in which an incoming call arrives on a port at the same time that Unity takes the port off hook to dial out a In the Unity Administrator go to System Ports c f d b ...

Page 97: ... the Save icon g Shut down and restart the Unity server For more informa tion see Shutting down and starting Unity on page 164 Next section TURNKEY SYSTEM All configurations Programming the phone system on page 90 COMPONENT SYSTEM All configurations Programming the phone system on page 90 TIP Use Help for descriptions of the port settings At the top of the page click the Help icon with the questio...

Page 98: ... Fujitsu 9600 SMDI Lucent Calista Mitel Calista Mitel SX 2000 T1 Mitel Voice Technologies Group VoiceBridge 2000 NEC NEAX 2400 with LAN MCI NEC NEAX 2400 with serial MCI Norstar VMI Nortel Calista Toshiba DK280 424 SMDI Without the Unity Integration Guide Program the phone system by doing the following procedure With the Unity Integration Guide Program the phone system by using the related chapter...

Page 99: ...xtension to the next extension in the simulated hunt group on busy c If the phone system supports hunt group access codes assign a hunt group access code for the voice messaging extensions This code is the number that subscribers dial internally to connect to the Unity server d Program which trunks if any will route to the voice messag ing extensions e Program the phone system to handle calls when...

Page 100: ...ons only for Example Sub scriber Call transfer options for actual subscribers are set later and are described in the Unity System Administration Guide a In the Unity Administrator go to Subscribers Subscribers Profile b If Example Subscriber is not displayed click the Find icon then click Find and select Example Subscriber in the list that appears c In the Extension box type the extension for Exam...

Page 101: ...e Subscriber f Confirm that incoming calls are set to transfer to Example Subscriber s extension g Select a transfer type If the phone system does not forward calls to the subscriber s greeting use Supervise transfer h Select the number of rings to wait before Unity recalls a call i If you made a change click the Save icon Continued f g h i ...

Page 102: ...line splitter or a breakout box For information on setting up the test see Troubleshooting preparation in Chapter 1 of the Unity Troubleshooting Guide b From an extension that is connected to the phone system but that will not be connected to Unity Phone 2 dial the access code necessary to get an outside line then call Phone 1 c Answer Phone 1 d On Phone 1 flash the hookswitch or press the Flash b...

Page 103: ...n outside line then call Phone 1 c Answer Phone 1 d On Phone 1 flash the hookswitch or press the Flash button e On Phone 1 dial a third extension Phone 3 If the phone system requires an override digit to force ringing dial it f If you hear the ringback tone answer Phone 3 and hang up Phone 1 If the transfer succeeds if Phone 2 is connected to Phone 3 supervised transfers work Reconnect lines to th...

Page 104: ...inal four test procedures use the Status Monitor to deter mine whether Unity s ports are handling calls correctly NOTE The Status Monitor requires Internet Explorer version 5 or later a On the Unity server double click the desktop shortcut to the Status Monitor b Click the Port Status icon b ...

Page 105: ...or If the call does not disappear and if the Unity server contains Dialogic voice boards run the Learn Tones utility and select the dial tone option For information see The Learn Tones utility in Chapter 9 of the Unity Troubleshooting Guide To test call forward to personal greeting and message waiting indication a Call Unity from an external line You should hear the open ing greeting and see in th...

Page 106: ...ports have been busied When all the ports are busied the phone system should do whatever you programmed it to do when all lines are busy If some thing else happens check the phone system programming To test identified subscriber messaging Call the test extension from another extension The Status Monitor should identify the extension from which you are calling If the extension is not identified eit...

Page 107: ... CHAPTER 5 Upgrading hardware and software 5 In this chapter Upgrading a Unity or ActiveFax server 100 Adding or removing languages 111 System key upgrades 112 ...

Page 108: ...e s that apply to your voice board brand s CAUTION You must uninstall voice board software before you upgrade to Unity 2 4 or the upgrade will fail If you only want to add or remove languages after you have upgraded to Unity version 2 4 see Adding or removing lan guages on page 111 Backing up the Unity server Back up the Unity server in case the upgrade process fails and you need to restore the Un...

Page 109: ...DCM The tree structured list contains an entry for each Dialogic board installed in the server c On the Service menu click Stop service d Double click any voice board in the tree list The Properties dialog box for the board appears e Click the Misc tab f Under Parameter note and write down the value of ParameterFile g Click OK To remove Dialogic software a Shut down Unity if it is running b On the...

Page 110: ...operties dialog box r Close Control Panel s On the Windows Start menu click Programs Dialogic Sys tem Software Uninstall t Follow the on screen instructions for the Dialogic software uninstall u When the dialog box asks whether you want to delete shared files click No to all v If you are using D 160SC voice boards and VoiceBridge 2000 feature set boards at the end of the uninstall do not restart I...

Page 111: ...are Upgrading Unity software to version 2 4 Adding or changing voice boards even if you are adding boards of the same type Adding feature set boards To remove Voice Technologies Group software a On the Windows Start menu click Settings Control Panel Add Remove Programs b Remove VoiceBridge 2000 c When the dialog box asks whether you want to delete shared files click No to all d Close the Add Remov...

Page 112: ...fax boards in the Unity or ActiveFax server To remove NMS software a Shut down Unity if it is running b On the Windows Start menu click Settings Control Panel c Double click Telephony The Dialing Properties dialog box appears d Click the Telephony Drivers tab e Click Natural MicroSystems service provider f Click Remove g Click OK to close the Dialing Properties dialog box h In Control Panel double...

Page 113: ...ve s When all NMS components have been uninstalled close all programs and restart the server t After restarting log on u With Windows Explorer browse to the root directory and delete the NMS directory Adding or changing voice or fax boards Do the following procedure if you are adding or changing voice or fax boards even if you are adding boards of the same type To add or change voice or fax boards...

Page 114: ...e Unity server you are prompted to specify the name of the server on which ActiveFax is installed The Unity Setup program then verifies that ActiveFax is running on that server a Confirm that the ActiveFax system key is connected to the ActiveFax server b Confirm that all fax boards have been installed and set up according to the Hardware settings instructions for your boards in Appendix A c Log o...

Page 115: ...ontains NMS fax boards also select the Install voice board software check box j Follow the on screen prompts to complete the installation k Restart the ActiveFax server To remove ActiveFax from the Unity server Do this procedure if you are moving ActiveFax from the Unity server to a separate server a On the Windows Start menu click Settings Control Panel b Double click Add remove programs c Remove...

Page 116: ...system and the server contains Dialogic D 41D or D 42 NE2 ISA voice boards note the setting of jumper JP1 IRQ setting because you must enter that value at the end of the Setup program c Start the Unity server d Log on to Windows NT 2000 by using the account you chose to use for installation For more information see The account used for installation on the Unity server on page 69 e Insert the Unity...

Page 117: ... sys tem key does not include the option to install ActiveFax on the Unity server k Follow the on screen prompts to continue the installation l After the Unity software is installed and configured you are prompted to enter settings for the voice boards in the Unity server Do the Software setup procedures for your voice boards in Appendix A m Follow the on screen prompts to complete the installatio...

Page 118: ...the quiet parameter Dialogic voice boards only a Shut down Unity if it is running b On the Windows Start menu click Programs Dialogic Sys tem Software Dialogic Configuration Manager DCM The tree structured list contains an entry for each Dialogic board installed in the server c On the Service menu click Stop service d Double click the first board in the tree list The Properties dialog box for the ...

Page 119: ...Upgrading a Unity or ActiveFax server on page 100 For more information on languages see Setting up multiple lan guages in Chapter 6 of the Unity System Administration Guide To add or remove languages a Shut down Unity if it is running b Log on to Windows NT 2000 by using the domain adminis trator account c Insert Unity compact disc 1 in the CD ROM drive d Browse to the root directory of the Unity ...

Page 120: ...grades The Unity system key controls access to certain Unity features for example the licensed number of voice ports and the phone system integration For information about adding licenses or features to the system key contact your Unity dealer ...

Page 121: ...figuration Customize system settings Define classes of service Add subscribers Create distribution lists Set up restriction tables Set up routing tables Back up the system Train subscribers If ActiveFax was installed as part of the Unity installation see the Unity System Administration Guide to Set up inbound fax routing Enter fax profile settings Set up subscribers to receive faxes Enter class of...

Page 122: ...UNITY INSTALLATION GUIDE 114 ...

Page 123: ...PCI T1 voice board 136 Dialogic GammaLink CP4 LSI Series 1 fax board 138 Dialogic GammaLink CP4 LSI Series 2 CPi 400 fax board 140 Dialogic GammaLink CPD 220 fax board 142 Dialogic GammaLink CPi 200 fax board 144 Dialogic GammaLink CPi 200 PCI fax board 146 Dialogic GammaLink CPi 400 PCI fax board 148 Natural MicroSystems AG 2000 voice and fax board 150 Natural MicroSystems AG T1 voice board 154 N...

Page 124: ...3 4 Switch block SW1 Jumpers JP5 and JP6 Side view Top view Jumper JP7 Jumper JP1 Voice board backplate Connection pinouts The D 41D uses RJ 14 connectors Lines 1 2 Lines 3 4 Pin 1 Second port tip Pin 2 First port tip Pin 3 First port ring Pin 4 Second port ring ...

Page 125: ...ach board Turnkey system Set SW1 switches as shown below Component system Set SW1 switches to values that you identified in the procedure To find and reserve memory addresses and an IRQ ISA boards in a component system only on page 35 b Set jumpers JP5 JP6 and JP7 as shown below To set jumper JP1 IRQ setting Set jumper JP1 on all boards to position 4 IRQ 5 as shown in the diagram at left Continued...

Page 126: ...D boards in the server b Change the value of IRQ to 5 c In the Board Addresses list select one address for each D 41D board in the server Turnkey system Start with 0xD0000 and select consecu tive values Component system Select the addresses that you reserved during the procedure To find and reserve memory addresses and an IRQ ISA boards in a component system only on page 35 d Click OK to continue ...

Page 127: ...D 41E PCI voice board Continued Jumpers JP2 JP5 Jumpers JP6 JP7 Switch SW1 Switch SW2 Voice board backplate Line 1 Line 2 Connection pinouts The D 41E PCI uses RJ 11 connectors Line 3 Line 4 Side view Pin 4 Unused Pin 3 Ring Pin 2 Tip Pin 1 Unused ...

Page 128: ...g in sequence For example set the rotary switch on the first three PCI voice boards in the Unity server as shown below This is also the order in which you install the boards in the server To set switch block SW2 Set SW2 switches to Off on all boards To set jumpers JP2 to JP7 Set jumpers JP2 to JP5 to Off on each board For jumpers JP6 and JP7 install shunts on the top two pins 1 and 2 Software sett...

Page 129: ... 41ESC voice board Continued 0 1 2 Voice board backplate SC bus connector Switch SW1 Switch block SW2 Top view Side view Pin 4 Unused Connection pinouts The D 41ESC uses RJ 11 connectors Line 1 Line 2 Line 3 Line 4 Pin 1 Unused Pin 2 Tip Pin 3 Ring ...

Page 130: ... that has a rotary switch set the rotary switch to a unique value starting with 0 and continuing in sequence For example set the rotary switch on the first three ISA voice boards in the Unity server as shown below This is also the order in which you install the boards in the server To set switch block SW2 Set SW2 switches to Off on all boards First ISA board Second ISA board Third ISA board 0 1 2 ...

Page 131: ...the value of BLTInterrupt to 5 b Change the value of BLTAddress to the appropriate value Turnkey system Select D0000 Component system Select the address that you reserved during the procedure To find and reserve memory addresses and an IRQ ISA boards in a component system only on page 35 c Click OK to continue d Return to the procedure that you were doing when the Dia logic D SC Configuration dial...

Page 132: ...SC Euro voice board 0 1 2 Voice board backplate SC bus connector Switch SW1 Switch block SW2 Top view Side view Pin 4 Unused Connection pinouts The D 41ESC Euro uses RJ 11 connectors Line 1 Line 2 Line 3 Line 4 Pin 1 Unused Pin 2 Tip Pin 3 Ring ...

Page 133: ... switch block SW2 Set SW2 switches to Off on all boards Software settings During Unity Setup do the following procedures when the Dia logic D SC Configuration dialog box appears To enter Dialogic settings during Unity Setup a Change the value of BLTInterrupt to 5 b Change the value of BLTAddress to the appropriate value Turnkey system Select D0000 Component system Select the address that you reser...

Page 134: ...s displayed in the list as D 41ESC b Double click the first occurrence of D 41ESC in the tree list The Properties dialog box for the board appears c Click the Country tab d Change the value of Country to Euro CTR 21 e Click OK f To set additional D 41ESC Euro boards double click the next occurrence of D 41ESC in the list and repeat steps c through e g Close the DCM h In the Dialogic D SC Configura...

Page 135: ...ate Connection pinouts The D 120JCT LS uses RJ 25 connectors Lines 1 and 2 Lines 3 and 4 Lines 5 and 6 Lines 7 and 8 Pin 6 Earth recall 2 Pin 5 Ring 2 Pin 4 Tip 1 Pin 3 Ring 1 Pin 2 Tip 2 Pin 1 Earth recall 1 Switch SW100 Switch SW1 Side view Top view Lines 9 and 10 Lines 11 and 12 CT bus connector ...

Page 136: ...witch set the rotary switch to a unique value starting with 1 and continuing in sequence For example set the rotary switch on the first three PCI voice boards in the Unity server as shown below This is also the order in which you install the boards in the server To set the SW1 switch Set switch SW1 to On hook on all boards as shown below Software settings None First PCI board Second PCI board Thir...

Page 137: ...APPPENDIX A Voice and fax boards 129 Dialogic D 160SC voice board Continued SC bus connector Side view Top view Switch SW 100 ...

Page 138: ...ll of the boards into an expan sion chassis Hardware settings Do the following procedures as you install voice boards The IRQ for Dialogic D 160SC boards is 2 on all Unity turnkey systems except the Dell 2400 On the Dell 2400 the IRQ for D 160SC boards is 5 To set the SW100 switch For each Dialogic ISA voice board that has a rotary switch set the rotary switch to a unique value starting with 0 and...

Page 139: ... Select 2 Dell 2400 turnkey system Select 5 Component system Select the IRQ that you reserved dur ing the procedure To find and reserve memory addresses and an IRQ ISA boards in a component system only on page 35 b Change the value of BLTAddress to the appropriate value Turnkey system Select D0000 Component system Select the address that you reserved during the procedure To find and reserve memory...

Page 140: ...ialogic D 160SC LS voice board SC bus connector Switch SW100 Switch SW600 DB 37 connector Top view Side view Connection pinouts The D 160SC LS uses a DB 37 connector See the table on the next page for pinout information Pin 1 Pin 20 ...

Page 141: ...Continued Line number Tip connection Ring connection 1 Pin 1 Pin 18 2 Pin 2 Pin 19 3 Pin 3 Pin 20 4 Pin 4 Pin 21 5 Pin 5 Pin 22 6 Pin 6 Pin 23 7 Pin 7 Pin 24 8 Pin 8 Pin 25 9 Pin 9 Pin 26 10 Pin 10 Pin 27 11 Pin 11 Pin 28 12 Pin 12 Pin 29 13 Pin 13 Pin 30 14 Pin 14 Pin 31 15 Pin 15 Pin 32 16 Pin 16 Pin 33 ...

Page 142: ...a rotary switch set the rotary switch to a unique value starting with 0 and continuing in sequence For example set the rotary switch on the first three ISA voice boards in the Unity server as shown below This is also the order in which you install the boards in the server To set the SW4 switch Set switch SW4 to Off hook on all boards as shown below First ISA board Second ISA board Third ISA board ...

Page 143: ...the value of BLTInterrupt to 5 b Change the value of BLTAddress to the appropriate value Turnkey system Select D0000 Component system Select the address that you reserved during the procedure To find and reserve memory addresses and an IRQ ISA boards in a component system only on page 35 c Click OK to continue d Return to the procedure that you were doing when the Dia logic D SC Configuration dial...

Page 144: ...rd backplate LED status indicators T1 trunk interface O N 1 Pin 1 Receive ring Pin 2 Receive tip Pin 3 Chassis ground Pin 4 Transmit ring Pin 5 Transmit tip Pin 6 Chassis ground Pin 7 Chassis ground Pin 8 Chassis ground Connection pinouts The D 240PCI T1 uses an RJ 48C connector JP2 JP7 CT bus connector ...

Page 145: ...the boards in the server in the same order To set jumpers JP2 to JP7 Set jumpers JP2 to JP5 to Off on each board For jumpers JP6 and JP7 install shunts on the top two pins 1 and 2 Software settings None LED status indicators The D 240PCI T1 includes the following status indicators First PCI board Second PCI board Third PCI board JP2 JP3 JP4 JP5 JP6 JP7 Setting Color Lit Green The board is powered ...

Page 146: ...nection pinouts The CP4 LSI Series 1 uses RJ 11 connectors Pin 1 Second fax line tip Pin 4 Second fax line ring Pin 3 Third fax line tip Pin 2 Third fax line ring Pin 1 Fourth fax line tip Pin 4 Fourth fax line ring Switch block SW1 Side view Fax board backplate Lines 3 4 Lines 1 2 LED status indicators Switch block SW1 Side view ...

Page 147: ...SI Series 1 boards Set the SW1 switches on each board as shown below LED status indicators There are two LED status indicators for each fax port The fol lowing table describes the meaning of the status indicators SW1 switch SW1 switch First board Ports 0 3 Fourth board Ports 12 15 Second board Ports 4 7 Fifth board Ports 16 19 Third board Ports 8 11 Sixth board Ports 20 23 Color Lit Unlit Blinking...

Page 148: ...t fax line ring Connection pinouts The CP4 LSI Series 2 uses RJ 11 connectors Pin 1 Second fax line tip Pin 4 Second fax line ring Pin 3 Third fax line tip Pin 2 Third fax line ring Pin 1 Fourth fax line tip Pin 4 Fourth fax line ring LED status indicators Rotary switch Fax board backplate Lines 3 4 Lines 1 2 Side view ...

Page 149: ...led on a separate server you can install up to eight CP4 LSI Series 2 boards Set the rotary switch on each board as shown below LED status indicators There are two LED status indicators for each fax port The fol lowing table describes the meaning of the status indicators Rotary switch Rotary switch First board Ports 0 3 Fourth board Ports 12 15 Second board Ports 4 7 Fifth board Ports 16 19 Third ...

Page 150: ...ax board Fax board backplate Pin 3 Tip 1 Pin 2 Ring 1 DID cable miniature jack Miniature jack Pin 1 Ring 2 Pin 4 Tip 2 RJ 11 wall jack LED status indicators Pin 1 Ring 2 Pin 2 Ring 1 Pin 3 Tip 1 Pin 4 Tip 2 Switch block SW1 LSI cable RJ 11 wall jack Side view ...

Page 151: ...t meter to confirm that there is no voltage To set switch block SW1 The switch block SW1 settings determine the fax ports I O addresses The CPD 220 board contains four fax ports Depending on the configuration of the Unity server you can install up to two CPD 220 boards Set the SW1 switches on each board as shown below LED status indicators There are two LED status indicators for each fax port The ...

Page 152: ... 200 fax board LED status indicators Fax board backplate Pin 3 First fax line tip Pin 2 First fax line ring Connection pinouts The CPi 200 uses an RJ 14 connector Lines 1 2 Pin 1 Second fax line tip Pin 4 Second fax line ring Switch block SW1 Side view ...

Page 153: ... of the Unity server you can install up to two CPi 200 boards Set the SW1 switches on each board as shown below LED status indicators There are two LED status indicators for each fax port The fol lowing table describes the meaning of the status indicators SW1 First board Ports 0 1 First board Ports 4 5 Color Lit Unlit Blinking Green Port is off hook Port is on hook Amber Board is operational Board...

Page 154: ...I fax board LED status indicators Fax board backplate Pin 3 First fax line tip Pin 2 First fax line ring Connection pinouts The CPi 200 PCI uses an RJ 11 connector Lines 1 2 Pin 1 Second fax line tip Pin 4 Second fax line ring Rotary switch Side view Top view ...

Page 155: ...to four CPi 200 PCI boards Set the rotary switch on each board as shown below LED status indicators There are two LED status indicators for each fax port The fol lowing table describes the meaning of the status indicators Switch First board Second board Third board Fourth board Color Lit Unlit Blinking Green Port is off hook Port is on hook Amber Board is operational Board is not operational Board...

Page 156: ...ip Pin 2 First fax line ring Connection pinouts The CPi 400 PCI uses RJ 11 connectors Pin 1 Second fax line tip Pin 4 Second fax line ring Rotary switch Pin 3 Third fax line tip Pin 2 Third fax line ring Pin 1 Fourth fax line tip Pin 4 Fourth fax line ring Fax board backplate Lines 3 4 Lines 1 2 Side view Top view ...

Page 157: ...h on each board as shown below LED status indicators There are two LED status indicators for each fax port The fol lowing table describes the meaning of the status indicators Switch Switch First board Fourth board Second board Fifth board Third board Sixth board Color Lit Unlit Blinking Green Port is off hook Port is on hook Amber Board is operational Board is not operational Board configuration p...

Page 158: ...0 voice and fax board Switch SW1 H 100 bus connector Voice board backplate Lines 1 2 Lines 3 4 Lines 7 8 Pin 1 Not used Pin 2 Tip 2 Pin 3 Ring 1 Pin 4 Tip 1 Pin 5 Ring 2 Pin 6 Not used Connection pinouts The AG 2000 uses RJ 14 connectors Lines 5 6 Side view ...

Page 159: ...only send and receive faxes It cannot answer voice calls If the AG 2000 boards are used for both voice and fax voice ports are assigned first beginning with the first port on the first board Fax ports are then assigned beginning with the next available port The AG 2000 does not include a setting to desig nate board sequence so you need to perform single line tests to determine which ports are voic...

Page 160: ...e AG 2000 board depends on how many boards you are installing One board Set all switches to Off Two boards Set all switches on both boards to On Three or more boards Set all switches on the first and last boards to On and set all switches on the middle boards to Off Number of boards Setting One Two Both boards Three or more First and last boards All other boards 1 2 3 4 5 6 On Off 7 8 1 2 3 4 5 6 ...

Page 161: ... when the NMS Country Selection dialog box appears To enter AG 2000 settings during Unity Setup a Select a country b Click OK to continue c When the NMS Configurator dialog box appears click OK to close it d Return to the procedure that you were doing when the NMS Country Selection dialog box appeared ...

Page 162: ... Pin 1 R Receive from network Pin 2 T Receive from network Pin 3 No connection Pin 4 R1 Transmit to network Pin 5 T1 Transmit to network Pin 6 No connection Pin 7 Optional shield not used Pin 8 Optional shield not used Voice board backplate Connection pinouts The AG T1 uses an RJ 48C connector LED status indicators T1 trunk interface ...

Page 163: ...following procedure when the NMS Configurator dialog box appears To enter AG T1 settings during Unity Setup a Select a country b Change the value of ISA Interrupt to 5 c Click Add board The Configure Board dialog box appears d Type a name for the board in the Board name box for example Board 1 e In the Board Type list click AG T1 f In the TAPI Lines list click 24 Continued Board DIP switch setting...

Page 164: ...for this board For a list of settings see To set the I O address DIP switch on page 155 i Click OK to close the Configure Board dialog box The NMS Configurator dialog box reappears j To add more boards repeat steps c through i for each board k Click OK to close the NMS Configurator dialog box l Return to the procedure that you were doing when the NMS Configurator dialog box appeared Phone system P...

Page 165: ...ork Pin 2 T Receive from network Pin 3 No connection Pin 4 R1 Transmit to network Pin 5 T1 Transmit to network Pin 6 No connection Pin 7 Optional shield not used Pin 8 Optional shield not used Voice board backplate Connection pinouts The AG T1 uses RJ 48C connectors LED status indicators T1 trunk interface H 100 bus connector ...

Page 166: ...firm that the value is 48 f The value you specify in the Protocol list depends on the type of phone system you are connecting the Unity server to g On the Windows NT Start menu click Programs Command Prompt Or on the Windows 2000 Start menu click Programs Accessories Command Prompt h At the command prompt type directory that contains NMS files bin blocate and press ENTER Values for bus slot and in...

Page 167: ...nstalled select the next board in the list of boards and repeat steps c through l for each board n If the Unity server also contains AG T1 boards do the proce dure To enter AG T1 settings during Unity Setup on page 155 Otherwise click OK to close the NMS Configurator dialog box and return to the procedure that you were doing when the NMS Configurator dialog box appeared ...

Page 168: ...UNITY INSTALLATION GUIDE 160 Voice Technologies Group VoiceBridge 2000 feature set board Side view Top view SC bus connector Voice board backplate ...

Page 169: ...e 2000 boards on turnkey systems are 220 224 228 22C 230 and 234 Software settings At the end of the Unity Setup program do the following proce dure when the VoiceBridge Configuration Manager window appears To enter VoiceBridge 2000 settings during Unity Setup a If the Unity server or an expansion chassis contains more than one VoiceBridge 2000 board add boards to the Voice Bridge Configuration Ma...

Page 170: ...oards and repeat steps c through h j To save the configuration click Save on the File menu k On the VoiceBridge 2000 Configuration menu click Service Start to start the VoiceBridge 2000 service l After the service starts an Info dialog box appears with the message VoiceBridge 2000 service started OK Click OK m To exit the VoiceBridge Configuration Manager click Exit on the File menu n In the Windo...

Page 171: ... APPENDIX B Shutting down and starting Unity 5 In this chapter Shutting down and starting Unity 164 ...

Page 172: ...e click the desktop shortcut to the Status Monitor If you are at another computer start Internet Explorer and go to http server name status If prompted type the Unity Administrator name and password by default Administrator and 12345 on a Unity turnkey system c Indicate a shutdown method Unity shuts down after all calls are finished or Unity interrupts calls in progress with a message disconnects ...

Page 173: ...r During a restart Unity starts automatically When Unity starts successfully three tones play and a check mark appears in the Unity icon in the status area of the taskbar When Unity does not start successfully two tones play and an X appears in the Unity icon in the status area of the taskbar Continued ...

Page 174: ...k the desktop shortcut to the Status Monitor If you are at another computer start Internet Explorer and go to http server name status If prompted type the Unity Administrator name and password by default Administrator and 12345 on a Unity turnkey system c Click the System Status icon d Click Start When Unity starts successfully three tones play and a check mark appears in the Unity icon in the sta...

Page 175: ... APPENDIX C Using the Unity Administrator and Status Monitor 5 In this chapter Using the Unity Administrator 168 Using the Status Monitor 170 ...

Page 176: ... earlier Instead use the links in the Unity Administrator navigation bar WARNING To access the Unity Administrator a If you are at the Unity server log on to Windows NT 2000 as a Unity administrator If you are at another computer skip to step b Click to start procedural and conceptual Help Click to display links for field descriptions Question mark links appear by the fields that have descriptions...

Page 177: ...Unity Administrator relies on the Windows NT 2000 chal lenge and response to authenticate the user name and password in the background You may or may not be asked for a name and password when accessing the Unity Administrator depending on which account you used to log on to Windows NT 2000 and which domain you are logging on from If you are prompted for a name and password you will be prompted aga...

Page 178: ...the Status Monitor If you are at another computer start Internet Explorer and go to http server name status If prompted type the Unity Administrator name and password by default EAdministrator and 12345 c If you are at the Unity server when you are finished press CTRL ALT DELETE then lock or log off of Windows NT 2000 to prevent access by unauthorized users Click to see the Port Status page Click ...

Page 179: ...ch account you used to log on to Windows NT 2000 and which domain you are logging on from When the Status Monitor has been inactive for 15 minutes you must exit and restart Internet Explorer to reaccess the Status Monitor Once a user has been authenticated Unity checks that the user s class of service allows access to the Status Monitor This is set on the Subscribers Class of Service System Access...

Page 180: ...UNITY INSTALLATION GUIDE 172 ...

Page 181: ...INDEX ...

Page 182: ... 100 checklist installer s 28 component systems about 15 voice and fax board installation 35 configurations characteristics of separate ActiveFax server 13 unified messaging in an existing Exchange site 12 unified messaging with one Exchange server 11 voice mail only 10 voice mail with LAN administration 10 configuring Exchange 61 Unity to work with the phone system 86 connecting peripheral device...

Page 183: ... CPD 220 142 CPi 200 144 CPi 200 PCI 146 CPi 400 PCI 148 expansion chassis 40 installing in component systems 35 reseating in turnkey systems 34 supported 33 fax ports setting up for ActiveFax 75 fax server software working with Unity 5 feature set boards finding I O addresses for VoiceBridge 2000 boards 67 supported 33 VoiceBridge 2000 160 forward See call forward to personal greeting H hangup de...

Page 184: ... confirming that the Unity server is getting 54 L LAN See network M member servers Windows NT 14 message waiting indication testing 97 Microsoft Data Access Components MDAC installing 63 MWI See message waiting indication N NetWare 7 network operating systems 7 networks assigning a static IP address to the Unity server 47 confirming that the Unity server is getting an IP address 54 NMS fax boards ...

Page 185: ...k creating an emergency 82 Repartee exporting subscriber information from 31 Replay Plus exporting subscriber information from 31 reseating voice or fax boards in turnkey systems 34 resources for installation 2 restarting the Unity server 164 S security Status Monitor 171 Unity Administrator 169 serial integrations 41 server name default Windows NT 2000 14 Services Account Administration permissio...

Page 186: ...saging ports 94 trust relationships establishing Windows NT 2000 56 turnkey systems about 14 changing passwords 45 default settings 14 reseating voice and fax boards 34 when reinstalling software is required 14 U unified messaging in an existing Exchange site characteristics of 12 task lists for installing 23 unified messaging one Exchange server characteristics of 11 task lists for installing 20 ...

Page 187: ...120JCT LS 127 D 160SC 129 D 160SC LS 132 D 240PCI T1 136 D 41D 116 D 41E PCI 119 D 41ESC 121 D 41ESC Euro 124 expansion chassis 40 installing in component systems 35 reseating in turnkey systems 34 supported 33 voice mail only characteristics of 10 task lists for installing 16 voice mail with LAN administration characteristics of 10 task lists for installing 18 VoiceBridge 2000 feature set board 1...

Page 188: ...UNITY INSTALLATION GUIDE 180 ...

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