How Do I
Troubleshooting
Cisco Unified Communications UC320W Administration Guide
98
12
How do I set up the Music On Hold to use a recording other than the default
music? We would like to loop through a recording that includes music and
announcements.
•
For this scenario, complete the following tasks:
•
Prepare your recording, and store it on your music player.
•
Connect the music player to the Line In port of the Cisco UC320W. Use the
controls on the music player to play the recording.
•
In the configuration utility, use the
Configuration > Telephony > Music
page.
Choose the External option to use an external music source.
•
When finished entering settings, apply the configuration. To verify, you can
place a call from one extension to another. When the call is placed on hold,
the recording is played. If the recording does not play, verify the settings on
the music player. The system will fail over to the internal music source if
audio is not detected from the external device.
How do I set up the phones so that a user can monitor an extension for another
user? A nurse needs to monitor the extension for a doctor.
For this scenario, complete the following tasks:
•
Use the
Configuration > Users/Phones > Users
page to create the user
records.
•
Use the
Configuration > Users/Phones > Assign Phones
page to assign
phones to the users. Make sure to choose phone models that provide
enough phone buttons to support the user needs.
•
On the
Configuration > User/Group Features > Phone Buttons
page, choose
the phone or side car from the selection list near the top left corner of the
page. Find an unused button, and select BLF from the drop-down list. In the
Target User field, choose the doctor. Also choose the Target Extension (a
user may have more than one extension).
•
When finished entering settings, apply the configuration. The new button
appears on the selected phone or side car. The nurse can see whether the
monitored extension is idle (unlit), ringing (flashing orange), on a call (red), or
holding a call (flashing red). The nurse can press the BLF button to speed-
dial the doctor, immediately transfer an active call to the doctor, or to pick up
a call that is ringing on the monitored extension.
