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Cisco UNIFIED COMMUNICATIONS UC320W, Administration Manual

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How Do I

Troubleshooting

Cisco Unified Communications UC320W Administration Guide

96

 

12

How do I route calls for specific SIP/BRI phone numbers to individual users or 
groups?

In this scenario, there are three phone numbers that need to be routed as follows:

•

972 555-0100 Main Number (Auto Attendant)

•

972 555-0300 Sales Number (Sales Hunt Group)

•

972 555-0301 Billing Number (Business Manager)

For this scenario, complete the following tasks:

•

Use the 

Configuration > Telephony > PBX/Key System

 page to set the 

System mode to PBX or Blend mode to allow the configuration of SIP/BRI 
trunks. 

•

Use the 

Configuration > Telephony > Day/Night Features

 page to enable 

the Auto Attendant. 

•

Use the 

SIP/BRI Trunks

 page to configure the SIP/BRI trunks. 

•

Use the 

Configuration > Users/Phones > Users

 page to create the user 

records. 

•

Use the 

Configuration > Users/Phones > Assign Phones

 page to assign 

phones to the users. 

•

Use the 

Configuration > Call Routing > Hunt Groups

 page to create a hunt 

group for the Sales team. 

•

On the 

Configuration > Call Routing > Inbound Calls

 page, complete the 

following tasks:

-

Click 

Add Specified Number

. Enter a phone number. Repeat until all 

numbers are added. 

-

In the list of numbers that you entered, find 972 555-0100 (your Main 
Number). Click 

Move

 to move it to a new route. For the label, type Main 

Number. Under 

Ring

, choose your destination, Auto Attendant. Repeat 

this step for your Sales Number (choosing the Sales Hunt Group as the 
destination). Finally, repeat this step for your Billing Number (choosing 
the personal extension of the Business Manager as the destination).

-

When finished entering settings in the system, apply the configuration. 
To verify your settings, use an external phone such a cell phone to place 
calls to the specified numbers.

Summary of Contents for UNIFIED COMMUNICATIONS UC320W

Page 1: ...Cisco Small Business Unified Communications UC320W ADMINISTRATION GUIDE ...

Page 2: ...Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R ...

Page 3: ...11 Getting Started LAN Devices 12 Configuration Module Overview 13 Navigation for a New Configuration 13 Data Entry in the Configuration Module 14 Saving a Session 15 Loading a Saved Session or an Applied Configuration 15 Backing Up and Restoring the Configuration 16 Critical Updates 17 Features of the Help System 18 Sending Feedback to Cisco 18 Logging Out 18 Chapter 2 Site 19 Region 19 System Ac...

Page 4: ...t Features 27 Call Scheduling 27 Select Schedule Behavior 28 Internal Dialing 31 Extension Length 31 Allowed Dial Patterns 31 Extensions for System Features 32 Music 33 Chapter 4 Ports and Trunks 34 Line FXO Ports 34 General Information and Options 34 Settings for FXO Ports 35 Troubleshooting Tools for FXO Trunks 35 FXO Gain Settings 35 FXO Impedance Matching 36 FXS Ports 37 SIP BRI Trunks 37 Abou...

Page 5: ...d FXO Lines 48 Features of a Shared FXO Line 48 General Information and Options for Shared Lines 49 Settings for Shared FXO Lines 50 Selecting Members for Shared FXO Lines 51 Shared Extensions 52 Features of Shared Extensions 52 General Information and Options for Shared Extensions 53 Shared Extension Settings 53 Selecting Members for Shared Extensions 54 Additional Extensions 55 General Informati...

Page 6: ... Using the AA Prompts Recorder 66 Inbound Calls 67 General Information and Options for Inbound Routing 67 Settings for Routing Groups 67 Specifying Phone Numbers with Different Destinations 68 Chapter 8 User Group Features 69 Call Forwarding 69 Voicemail to Email 70 Phone Buttons 71 General Information and Options for Phone Buttons 71 Settings for Phone Buttons 72 Phone Button Labels 74 Directory ...

Page 7: ...ter 11 Status Module 86 Quick View 86 Devices 87 Networks 89 DHCP Clients 90 Voicemail 91 External Trunks 92 External Call Records 92 Troubleshooting 93 Chapter 12 How Do I 95 Appendix A Installation Options for the Unified Communications System 102 Wall Mounting 103 Optional Power Cord Retention Kit 105 Appendix B Installing Phones and Attendant Consoles 106 Phone Connections 107 Cisco SPA301 Con...

Page 8: ...acket Kit 110 Reversing the Handset Retention Tab 115 Connecting the Power 117 Connecting a Phone to the Network 117 Connecting a Phone with an Ethernet Cable 117 Connecting a Cisco SPA525G G2 Model Phone to the UC320W Wireless Voice Network 117 Connecting a PC to a Phone Optional 119 Upgrading the Phone Firmware 119 Connecting Attendant Consoles 119 Appendix C Where to Go From Here 124 ...

Page 9: ... configuration the user interface makes it easy to monitor and maintain the Unified Communications System The Quick View page provides an overview of the status Use the links in the Quick View page and in the navigation tree to view detailed information about the network the devices and the telephony system You also can view call detail records and system logs You also can access the Configuration...

Page 10: ...ault voice VLAN subnet 10 1 1 1 More information is available in the Cisco UC320W Smart Designs Note An Ethernet hub is not recommended for use in a Voice over IP network Additional ports for analog devices and analog phone lines You can add up to two Cisco SPA8800 IP telephony gateways with 4 FXO ports and 4 FXS ports All enabled FXS ports on the gateways count toward the 24 user limit Note The b...

Page 11: ...twork topology To view more information about an option position your mouse pointer over the pointer icons on the screen Choose your topology enter any required settings and then click Apply Now The Cisco UC320W will reboot as the settings are applied Depending on the topology changes you may need to align your PC with new network addressing You also may need to reconnect to the configuration util...

Page 12: ...ields on the screen you can position your mouse pointer over a field to view a tooltip After entering your settings click Apply Now to apply the settings immediately If you want to upgrade the firmware by using a file from your PC click Upgrade from your PC and select the file Getting Started LAN Devices At this point in the Getting Started process you can install the phones Cisco SPA8800 IP telep...

Page 13: ...s page Use the links in the navigation tree to return to any page that you viewed previously Links are unavailable for pages that you have not yet viewed Omitting steps On most configuration pages if you are unsure or not ready to enter the settings you can click Next to skip that step You can return to those tasks in later sessions as needed Error messages will appear if you attempt to skip a req...

Page 14: ... are indicated by an icon next to the field name Errors If you omit required information or enter invalid information an error message appears A red X icon also appears next to the field and in the navigation bar next to the name of the configuration page You can click the Next button to continue without fixing the errors but you will not be able to apply the configuration until the errors are res...

Page 15: ...when you load a saved session Recorded prompts and voicemail messages are not saved with your session These files are saved only when you create a full site backup by using a USB key For more information see the Backing Up and Restoring the Configuration section below You can restore a saved session by using the Load button For more information see the Loading a Saved Session or an Applied Configu...

Page 16: ...on recorded prompts and voicemail messages by using a USB key You easily can restore a saved configuration or a full site backup As a best practice you should save the configuration or create a full site backup before you make significant changes in your configuration Then if you are unhappy with your changes you easily can restore the previous configuration IMPORTANT After restoring a configurati...

Page 17: ...click Save When the download pop up window appears save the file on your PC Tip The file name indicates the date and time of the backup Save Full Site Backup to a USB Key Choose this option to save a full site backup file including all settings voicemail greetings voicemail messages Auto Attendant prompts FXO gain settings and platform modification files This option is available after you insert a...

Page 18: ...ge click the map icon to display the System Map To hide the map click the icon again Additional Help resources To access the complete Help table of contents the introductory video and other Help resources use the Help link near the top of the configuration utility window Sending Feedback to Cisco Cisco welcomes feedback from our customers To send your comments and suggestions click the Feedback li...

Page 19: ...setting determines the language for the text on the phone screen the default prompts for the Auto Attendant and the Voicemail Pilot the regional dial plan and the regional call processing tones Dial Plan If multiple options are available for your region choose from the drop down list For example in North America you can choose a 7 digit or a 10 digit dial plan Complete any additional fields that a...

Page 20: ...co nor admin is allowed in any form Password Enter a password for the system administrator The password must begin with a letter and is case sensitive Neither cisco nor admin is allowed in any form To help prevent unauthorized access you should use a strong password that includes lowercase and uppercase letters and numbers Confirm Password Enter the same password again for confirmation The passwor...

Page 21: ...ccess to the configuration utility from a computer that is connected to the wireless network Be aware of security issues when submitting passwords wirelessly Do not use a wireless connection to upgrade the firmware or to back up the configuration Automatic Maintenance Use the Configuration Site Automatic Maintenance page to schedule system maintenance tasks and to enable automated backups to a USB...

Page 22: ...ain settings and platform modification files Up to two files will be stored on the USB key at any time If two files already exist the older file will be replaced with the new file Caution Configuration files include confidential information such as your email and SIP BRI account passwords Use appropriate precautions to protect your data Enable USB Backup Check this box to enable automated backups ...

Page 23: ...nd to install later Note To configure Mediatrix BRI Gateways see the SIP BRI Trunks page General Information and Options for Devices Devices are automatically discovered when they are connected to the network Each device is listed by its model number and MAC address If phones are assigned to users the user names appear not applicable when creating a new configuration Note Phones are assigned to us...

Page 24: ...ng unregistered gateway from the list Click the delete button X for the gateway that you want to remove When the confirmation message appears click OK to delete the device or click Cancel to keep the device Adding and Removing IP Phones and Side Cars You can manually add an IP phone that you intend to connect later You also can indicate the number of connected side cars for each phone that you add...

Page 25: ... in a separate cell and create each entry on a new row If working from a template delete the sample record Save the file in CSV format You can then import the file as described below Note Valid model numbers are SPA301 SPA303 SPA501G SPA502G SPA504G SPA508G SPA509G SPA525G and SPA525G2 To import a CSV file Click the Import icon to import a list of phones in a CSV file that you have prepared Choose...

Page 26: ...ver IP service and FXO analog lines Shared FXO Lines You cannot configure Shared FXO Lines Note If you previously configured your system in another mode any existing Shared FXO Lines will be removed Outbound Dialing You can use personal extensions to place calls to an external number Internal Dial Plan You need to specify the digit that is required for outbound dialing If you have more than one tr...

Page 27: ...em Outbound calls require a steering digit except when a Shared FXO Line is selected by pressing a shared line button on a phone Both FXO analog lines and SIP BRI trunks may be used All features are available for configuration Day Night Features Use the Configuration Telephony Day Night Features page to choose the scheduling options for inbound call routing and the Auto Attendant if enabled Call S...

Page 28: ...ose a Schedule Manual Schedule Force Night button Choose this option if you want to enable the Day and Night behaviors by using a Force Night button on a user s phone When the business closes a user presses the Force Night button to enable the Night behavior When the business opens the user presses the Force Night button to resume the normal operations To add a Force Night button to a phone see th...

Page 29: ...ser icon to clear the selection Then drag your mouse to select the open hours For best results select a segment by dragging the mouse in one smooth motion Tip You can use this technique to select multiple open periods within a day such as 8 am to 12 Noon and 1 p m to 5 p m closed from Noon to 1 Erasing the selected hours Click the pencil eraser icon to erase the selected hours Select Holidays Opti...

Page 30: ...such as Microsoft Excel Notes Include the following information for each holiday in the following order description day values 1 31 month values 1 12 year four digits yearly enter either true or false In a text editing program separate the values with commas and create each entry on a new line Example Using a text editing program you would enter Christmas on Dec 25 2011 as follows Christmas 25 12 ...

Page 31: ...it After you make a selection the Dial Pattern field displays an example For Extensions the Utilization field displays the number of possible assignments For example with the two digit extension length each selected digit can support up to 10 extensions Dial Immediately The digit can be used as a one digit extension number For example the default configuration allows 0 to be used for this purpose ...

Page 32: ...the extension number field Note By default 0 is the extension number for the Auto Attendant However you can assign a different number to the AA and use 0 for other purposes For example you could change the AA extension to 300 and use the Users page to assign 0 to your receptionist Auto Attendant Extension to call the Auto Attendant Enter an extension number that users can dial to reach the Auto At...

Page 33: ...ystem will fail over to the internal music source Play music for calls on hold Check this box to play music for calls that are placed on hold Uncheck the box to disable this feature Play music for parked calls Check the box to play music for calls that are parked using the Call Park feature Uncheck the box to disable this feature Play music over External Paging Check the box to enable an external ...

Page 34: ...nes This configuration page is available if the System Mode is set to Key System or Blend see the PBX Key System page General Information and Options This page displays the FXO ports on your Cisco UC320W and any Cisco SPA8800 IP telephony gateways that are connected The Cisco UC320W supports up to 12 simultaneous calls across all trunks including FXO and SIP BRI trunks An error message appears if ...

Page 35: ...ly your configuration Adjust FXO Gain Use this tool if you experience volume issues on an FXO trunk For more information see the FXO Gain Settings section below FXO Impedance Matching Use this tool if you experience audio quality issues such as echo or clipping with an FXO trunk For more information see the FXO Impedance Matching section below FXO Gain Settings Click the Adjust FXO Gain button to ...

Page 36: ...he complete phone number without spaces or punctuation No steering digit is required for an FXO call STEP 3 Choose the port where you connected the trunk Refer to the port labels on the device to ensure that you choose the correct port STEP 4 Click the Start button the Cisco SPA STEP 5 When your phone rings answer it and immediately press the Mute button The test will take about 5 minutes When the...

Page 37: ...S port on the Cisco UC320W SIP BRI Trunks Use the Configuration Ports and Trunks SIP BRI Trunks page to enter the settings for the SIP providers and BRI gateways that provide Voice over IP VoIP services You can add up to four different services Note This configuration page is available if the System Mode is set to PBX or Blend It is not available in Key System mode For more information see the PBX...

Page 38: ...der may require other settings that are not marked in this manner Be sure to enter all of the information from your provider Description Enter a short description of this service for your reference Proxy Enter the IP address or domain name of the SIP proxy server Require registration Check the box if the SIP proxy server requires SIP registration Outbound Proxy If your provider specified a proxy f...

Page 39: ...e box not to use this service Local SIP Port Displays the local port number that is used for this service This information is for your reference if needed NAT Mapping Check this box if NAT mapping is not provided by your SIP provider and therefore local NAT mapping is required Then specify the NAT settings in the Systemwide SIP Parameters section Note Network Address Translation NAT is a function ...

Page 40: ...atically inserts the appropriate dialing prefix to an external number such as 1 in the US or 44 in the UK based on the specified Regional Settings Account Phone Number Enter the main phone number for your BRI service Launch Mediatrix Interface Click this link to open the Mediatrix configuration tool not a Cisco product Local SIP Port Displays the local port number to be used for this service You w...

Page 41: ...gency calls Note This selection is relevant if you enabled multiple trunks If you enabled only FXO trunks or only one SIP BRI service this page displays the trunk assignment for the Outside Line digits Outbound Trunk Assignment Click the button to show or hide this section You can assign one or more trunks to each digit that is used to get an outside line You can assign different trunks to differe...

Page 42: ...FXO group includes all unassigned FXO trunks meaning those trunks that are not reserved for Shared FXO Lines see the Shared FXO Lines page You can change the order of the trunks by dragging a trunk up or down in the list Alternatively uncheck all of the boxes and then check them in the desired order ...

Page 43: ...name additional features appear A first name or a last name is required Either complete the entry or delete it an incomplete entry produces an error indicated by a red X in the navigation tree You must create at least one user The system allows up to 24 users Note The built in FXS port on the Cisco UC320W also can be configured for a user and does not count toward the 24 user limit Create a user e...

Page 44: ...ettings allow the digit to be used this way Then simply enter the digit in the Extension field Voicemail Check the box to create a voicemail box for this user Uncheck the box if voicemail is not required The voicemail box number is the same as the extension number The default password is 12345 A user can check for voicemail messages by pressing the Messages button on the phone Create a User Click ...

Page 45: ...readsheet program such as Microsoft Excel Include the following information for each user in the following order first name last name extension number and voicemail preference enter true or false Either a first name or a last name is required Notes The extension number must be a unique number that complies with the extension settings on the Internal Dialing page If you do not enter an extension nu...

Page 46: ... the Cisco UC320W Possibly this phone record was added manually for future use or possibly the phone was disconnected but the record was not removed You can assign the phone to a user but it is not operational Users are entered on the Users page A user record is required even for an unstaffed phone such as a phone in a lobby You must make at least one phone assignment Otherwise an error appears Ma...

Page 47: ...ned Phone The phone returns to the Unassigned Phones list Drag and Drop an Assigned Phone to reassign it or return it to the Unassigned Phones list To remove a phone drag it to the Unassigned Phones list To exchange Assigned Phones between two users drag the phone to the phone assignment slot for the other user When the other phone is highlighted in green release the mouse button ...

Page 48: ...r Blend on the PBX Key System page and you enabled at least one FXO port on the Line FXO Ports page Features of a Shared FXO Line A Shared FXO Line button will be added to the phone for each member If the Shared FXO Line includes multiple trunks there will be a line button for each trunk By default the line button displays the port number If you configured a label on the Line FXO Ports page that l...

Page 49: ...own on the phone If the button limit is exceeded the lowest programmable feature button is displaced A Shared FXO Line is not used for station to station calling within your phone system It is used to for inbound and outbound calls on the specified FXO trunk General Information and Options for Shared Lines To simplify the display only the Label field is available when you first view this page Afte...

Page 50: ...icemail access digit default 7 and the mailbox number as shown on the screen To retrieve messages for this Shared FXO Line a user can dial the Voicemail Pilot extension number and enter the mailbox number without the 7 and the password The line button on the phone will display an envelope icon to indicate new messages Note The system allows up to 25 voicemail boxes for primary personal extensions ...

Page 51: ...iously configured feature button such as a speed dial or Busy Lamp Field BLF To select all users Click Select All To remove a user from the group Uncheck the box next to the name Unselected users appear with a white background To de select all users Click Clear All Note Available Buttons includes only phone buttons This feature can be assigned only to a phone button not to a side car button The li...

Page 52: ...on from the directory or by using a phone button that is configured to speed dial this group The group can be contacted from an external phone if the group is specified as a call target for an AA menu option an inbound call routing group or a call forwarding option An incoming call will ring all members phones simultaneously Shared Extensions and Hunt Groups are similar but have unique features Wi...

Page 53: ...ncomplete entry produces an error indicated by a red X in the navigation tree To create the first shared extension Enter a Label and then enter the settings and select the members Create a Shared Extension Click this button to create a new shared extension Then type a label enter the settings and select the members To remove a shared extension Click the delete button X for the shared extension tha...

Page 54: ...to Available after you apply the initial configuration During the initial setup you can set call forwarding on the Call Forwarding page Use the first drop down list to choose a destination for an unanswered call Use the second drop down list to specify the timeout period in seconds Note If you choose None for the destination the timeout setting is unavailable The phone rings until the caller disco...

Page 55: ...itional Extensions page to create additional personal extensions for users In the office An executive has extension 101 as the primary personal extension but also has extension 201 as a secondary extension General Information and Options for Additional Extensions To create the first additional extension Choose the user and then enter the settings The additional extension will be added to this phon...

Page 56: ... Lines Shared Extensions or Additional Extensions The new line button may displace a previously configured feature button such as a speed dial or Busy Lamp Field BLF Create Voicemail Box Check the box to create a voicemail box for this extension The mailbox number is displayed The default mailbox password is 12345 Uncheck this box if voicemail is not required To retrieve messages a user can dial t...

Page 57: ...e pointer icon to view the picture at a larger size External Paging The External Paging feature is used to make an announcement through an external speaker system that is connected to the Line Out port of the Cisco UC320W Any other audio on the speaker such as music will be interrupted for the duration of the page Extension Enter the extension number that users can dial to initiate an announcement...

Page 58: ...group Then type a label enter the settings and select the members To remove a paging group Click the delete button X for the paging group that you want to remove Paging Group Settings Label Enter a name which will identify this group in the Directory in the configuration utility Paging Group Settings After you enter a label you can click this button to open or close the Settings section Enter an e...

Page 59: ...tomer calls are answered by service agents rather than going to voicemail The phone administrator created a hunt group by using the Sequential from start option Each new call rings the service desk first An unanswered call goes to the first agent then the second and then returns to the service desk After six attempts if there is still no answer then the call goes to voicemail Features of Hunt Grou...

Page 60: ... identify this group in the Directory and in the configuration utility Extension Keep the default extension number or enter a unique number that complies with the extension settings on the Internal Dialing page Tip A quick way to enter a new extension number is to click the phone icon next to this field Order Choose a routing method Simultaneous rings all members at once Sequential from start alwa...

Page 61: ...cemail boxes for additional extensions and group extensions Each voicemail box can store up to 30 minutes of messages Maximum Attempts Enter the number of phones to try before the call is considered unanswered For example if you have 3 members in a Sequential order and you want to try each phone twice enter 6 Not applicable for Simultaneous order Selecting Members for Hunt Groups Select Members in...

Page 62: ...mpt that the AA will play To edit the description Click the pencil icon to edit the description for a selected prompt After typing the new description click Done To add a new prompt Click the plus button to add a new prompt Then type a description To record prompts dial the extension number for the AA Prompts recorder enter the password default 12345 and follow the instructions For detailed instru...

Page 63: ...d digit You can choose to transfer the call end the call play a prompt and then perform another action or open a sub menu If you choose Not Defined then the digit is considered invalid input These options are described below Not Defined This button is not a valid option in this menu Transfer Call When the caller presses this button the AA routes the call to the specified internal or external numbe...

Page 64: ...ess 3 for billing General Information and Options for AA Prompts You can have up to 20 prompts You can combine multiple prompts into a single prompt sequence for use in your AA menus AA default prompts The system includes four default prompts in the language that is selected on the Region page Prompt 1 If you know the extension you may enter it now Prompt 2 Your call has been forwarded Prompt 3 No...

Page 65: ... prompt from the list Click the delete button X for the prompt that you want to remove from the list To delete a recording use the Auto Attendant Prompts Recorder For detailed instructions see the information button on the Prompts page Combining prompts into sequences Create a Prompt Sequence Click this button to combine multiple prompts into a new prompt sequence that can be selected more easily ...

Page 66: ...s from 1 to 20 Then press the pound key STEP 4 Listen for instructions and follow them to record review or delete the selected prompt To exit to the previous menu without changing a prompt you can press star STEP 5 When you hear the confirmation message Value saved you can enter another prompt number to modify STEP 6 End the call by replacing the receiver or pressing the speaker button Wait for se...

Page 67: ...ed lines The inbound calls for shared lines are routed to the group members phones see the Shared FXO Lines page Settings for Routing Groups Inbound Calling Route Label Enter a short description of this routing group Move Click this button to move the selected call source to a different route Then choose the route or click New Route to move it to a new route Dragging and dropping You can use your ...

Page 68: ...s However to route individual phone numbers to different destinations you must specify the phone numbers and create new routes to specify the destinations Add Specified Number Click this button if you need to specify different routing for a particular phone number within this trunk group When entering the number do not include any spaces or symbols but instead enter the exact number as specified b...

Page 69: ...igure call forwarding on the Hunt Groups page After secs Enter the number of seconds that a call can ring before it is considered unanswered To open the Users or Groups section click the User Call Forwards or Group Call Forwards button To hide a section click the button again Call Forward Busy No Answer Choose a destination for calls that are received when the extension is busy or the call is not ...

Page 70: ...e communications Many providers require this setting to send emails SMTP Server Enter the IP address or host name of your provider s outgoing SMTP server SMTP Port Enter the port number to use for the outbound emails typically 25 or 587 when SSL TLS is used Username Enter the username for the email account that will be used to send these emails Typically the username is the full email address incl...

Page 71: ... selection list near the top left corner of the page Each entry in the list represents an assigned phone or side car If a user has only a phone there is only one entry in the list If the user has a side car there is an entry for the phone and a separate entry for the side car Refer to the device photo to see which device is selected To browse forward in the list click the right arrow button To bro...

Page 72: ...utton can be overwritten if you change the phone button settings in the configuration utility Auto Dial speed dial Dials a specified number After you choose this option choose Internal or External For internal numbers choose from the drop down list For an external number specify the digit that is required to get an outside line and then enter the phone number Digits for outside lines are specified...

Page 73: ...turn to the Day settings With an automated schedule a user presses this button to override the Day schedule and immediately implement the Night settings For example this step would be needed if the office normally closes at 5 but is closing at noon on the day before a holiday Be aware the button cannot be used to override the automated Night schedule with the Day settings Tip This feature is helpf...

Page 74: ... useful if a user is responsible for backing up another user during breaks Phone Button Labels Use the Phone Button Labels page if you need to adjust the button labels that appear on the phone screens To edit a button label type in the text box If needed edit the label to identify this button on the phone screen Depending on the phone model and the number of buttons that are configured a long labe...

Page 75: ...n external entry Click this button to add an external phone number to the directory Name Type the name as it will appear in the Directory on the phones Number Enter the phone number including any digit that is required to get an outside line Do not include spaces or punctuation To delete an entry Click the delete button X To edit an entry Click in a field and make your changes To download a CSV fi...

Page 76: ...sample record Save the file in CSV format You can then import the file as described below To import a CSV file Click the Import icon to import a CSV file of names and phone numbers that you have prepared Choose the file and then click Open Errors appear if any values are invalid The imported entries appear at the bottom of the list Groups Directory This directory includes shared extensions paging ...

Page 77: ...nnect by using DHCP However your Internet Service Provider may require special settings Refer to the information provided by your ISP for your Internet service account Note Refer to the on screen illustration for the location of the WAN port where you can connect the Cisco UC320W to your Internet service You can position your mouse pointer over the pointer icon to view the picture at a larger size...

Page 78: ...our ISP Finally configure your connection with the Keep Alive or Connect On Demand option as described below Keep Alive Choose this option to use Keep Alive messages to keep the connection permanently open regardless of the level of Internet activity by your users Connect on Demand Choose this option to open a connection only when a user attempts to connect to the Internet In the Maximum Idle Time...

Page 79: ...is based on the time that you are connected L2TP DHCP Select this option if your ISP uses L2TP Layer 2 Tunneling Protocol and did not assign a static IP address to your account Complete the required fields Also complete the optional fields if the information was provided by your ISP Finally configure your connection with the Keep Alive or Connect On Demand option as described below Note One disadv...

Page 80: ...n of the LAN ports where you can connect network devices such as IP phones Ethernet switches and computers You can position your mouse pointer over the pointer icon to view the picture at a larger size General Information and Options for LAN Settings The default address scheme for the Data and Voice VLANs should be sufficient in most cases but you can change these settings if your existing network...

Page 81: ...ow for more static IP addresses Wireless Use the Configuration Network Wireless page to configure separate wireless networks for data traffic and voice traffic Note For wireless operation of Cisco SPA525G G2 phones first configure the phones with an Ethernet connection Then enable the wireless network enter other settings as needed and apply your configuration After the devices reboot you can disc...

Page 82: ...be secure and can easily be broken If you choose this option enter a WEP Key It can include hexadecimal characters a f 0 9 and must be either 10 64 bit WEP or 26 128 bit WEP characters long Example 1e34a678f0123456e89b123cc6 Alternatively click Generate Key to automatically generate a valid key None Choose this option to allow any wireless device within range to access your wireless network This o...

Page 83: ...or delete it an incomplete entry produces an error indicated by a red X in the navigation tree Protocol Choose the protocol for this application The options are TCP and UDP External Enter the external port number used by the server or Internet application Port numbers can range from 1 to 65535 Check with the Internet application documentation for more information Internal Enter the internal port n...

Page 84: ...tion utility To review and modify settings Position your mouse pointer over a tab to view the full label Click the tab to view a summary of the settings from the specified module On each page the settings appear in black type Blue type indicates a link that you can click to return to a particular configuration page Remember that the settings are not applied to the devices until you apply all chang...

Page 85: ...nue working on other configuration pages Return to this page when you are ready to apply the configuration If you want to apply your configuration settings at a later time or date you can use the Save button to save your session To apply the new settings Click Apply All Changes When the confirmation appears click OK to continue or click Cancel to close the window without applying the configuration...

Page 86: ...iguration Utility is launched it may take up to a minute for the Cisco UC320W to collect and display the current status information for all devices Networks Displays the IP addresses of the WAN and LAN DHCP Clients Displays the number of DHCP clients Central Hardware Displays the status of the Cisco UC320W and Cisco SPA8800 IP telephony gateways External Trunks Displays the number of FXO analog tr...

Page 87: ...ng with Platform Management Files section below Current firmware version The current firmware that is installed on the device Upgrade from your PC Click this button to upgrade the device with new firmware that you have stored on your computer When the confirmation message appears click OK to continue or click Cancel to close the message without upgrading After clicking OK choose the firmware that ...

Page 88: ...about navigating to a new web page click OK The login page appears If there are errors a message appears Your web browser may display a message indicating that the server cannot be reached This situation occurs because the connection from the PC to the Cisco UC320W is interrupted during the restart process After the Cisco UC320W restarts you can refresh the web page or re enter the LAN IP address ...

Page 89: ...y was active but its current state is unknown User The user to whom this phone is assigned The primary personal extension number also appears here Reset Lock Code Click this button to reset the phone password for the user The user s phone will be unlocked and the password will be cleared When the confirmation message appears click Reset to continue or click Cancel to close the message without rese...

Page 90: ...t have been received through your wireless network LAN LAN1 LAN4 TX Packets The number of packets that have been transmitted through the specified LAN port LAN1 LAN4 RX Packets The number of packets that have been received through the specified LAN port LAN MAC Address The unique hardware identification code for the LAN interface IP address The IP address of the LAN interface Network mask The subn...

Page 91: ...ee The amount of storage capacity that is unused Number of boxes The number of configured mailboxes Mailboxes The following information is provided for each voice mail box Name The first and last name of the user with the extension number for the voicemail box Reset Password Click this button to reset the voicemail password to the default password 12345 When the confirmation message appears click ...

Page 92: ...r of simultaneous calls that is supported on this trunk Note The Cisco UC320W supports up to 12 simultaneous calls across all trunks including FXO and SIP BRI trunks External Call Records Use the Status External Call Records page to view Call Data Records for inbound and outbound calls calls involving a SIP trunk or an FXO trunk Internal station to station calls are not included Click a file at th...

Page 93: ... the filter To remove all filters An X button appears at the end of the filter row Click this button to remove all filters and to show all available records To refresh the list of records Click the Refresh button to refresh the list with the latest data To refresh the details Click the Refresh button to refresh this section with the latest data The icon appears near the top right corner of the tab...

Page 94: ...heck the box to exclude this information from the logs Changes take effect immediately when system logging is enabled Show SIP Only Check this box to show only SIP trunks in the logs Uncheck this box to include all types of trunks in the logs To export the data Click the Export button near the top right corner of the System Log to save the logs as a text file ...

Page 95: ...guration of Shared FXO Lines Use the Configuration Ports and Trunks Line FXO Ports page to enable your FXO trunks Use the Configuration Users Phones Users page to create a user record for the executive Use the Configuration Users Phones Assign Phones page to assign a phone to the executive Use the Configuration Extension Buttons Shared FXO Lines page to create a Shared FXO Line Add only one Member...

Page 96: ...rs page to create the user records Use the Configuration Users Phones Assign Phones page to assign phones to the users Use the Configuration Call Routing Hunt Groups page to create a hunt group for the Sales team On the Configuration Call Routing Inbound Calls page complete the following tasks Click Add Specified Number Enter a phone number Repeat until all numbers are added In the list of numbers...

Page 97: ...r on the screen as choice number 1 For digit 9 uncheck the SIP BRI trunk The FXO trunk will remain selected and will appear on the screen as choice number 1 Note Optionally you can select a second trunk to be used when the first choice is busy The Busy state of a SIP BRI trunk depends on the number of maximum concurrent calls specified by your SIP provider The Cisco UC320W supports up to 12 simult...

Page 98: ...et up the phones so that a user can monitor an extension for another user A nurse needs to monitor the extension for a doctor For this scenario complete the following tasks Use the Configuration Users Phones Users page to create the user records Use the Configuration Users Phones Assign Phones page to assign phones to the users Make sure to choose phone models that provide enough phone buttons to ...

Page 99: ... phone speaker for audio The manager can begin speaking immediately They have two way audio through the speakers of the two phones or can use their handsets if preferred How do users retrieve voicemail for a Hunt Group Shared Extension or Shared Line Dial the Voicemail Pilot extension number and enter the mailbox number followed by the pound key Also enter the password The default mailbox password...

Page 100: ...red for an outside line you would enter 9 and the number 9972555 0123 How do I configure the SMTP settings for my email account For this scenario open the Configuration User Group Features Voicemail to Email page and check the Use Voicemail to Email box to enable this feature To enter the SMTP settings refer to the examples below For up to date information about the requirements refer to the your ...

Page 101: ...L encryption SMTP Server smtp live com SMTP Port 587 Username Your full email address such as myName hotmail com or myName myDomain com Password Your Windows Live account password Example Yahoo Mail Yahoo requires using a paid account for this type of service Yahoo recommends the following settings Use SSL TLS Check the box to use TLS or SSL encryption SMTP Server plus smtp mail yahoo com SMTP Por...

Page 102: ... UC320W Administration Guide 102 Installation Options for the Unified Communications System This appendix provides instructions about the following installation options Wall Mounting page103 Optional Power Cord Retention Kit page105 ...

Page 103: ...all Mounting Recommended hardware not included 6 0 1380 in diameter pan head tapping screws 3 4 in 19mm with anchors for sheet rock installation STEP 1 Drill the holes as shown Horizontal Orientation Vertical Orientation STEP 2 Insert the screws leaving a gap of 4mm between the screw head and the wall Then mount the Cisco UC320W as shown ...

Page 104: ...ration Guide 104 A Horizontal Orientation Vertical Orientation 195109 L IN E F X O P H O N E F X S W A N 1 0 1 0 0 1 0 0 0 L A N 1 0 1 0 0 1 0 0 0 L IN E IN L IN E O U T P o w e r 1 2 2 V D C 4 3 2 1 4 3 2 1 4mm 195111 4mm LINE FXO PHONE FXS WAN 10 100 1000 LAN 10 100 1000 LINE IN LINE OUT Power 122VDC 4 3 2 1 4 3 2 1 ...

Page 105: ... screw next to the power port STEP 2 Ensure that the power cord is firmly connected to the power port STEP 3 Clip the power cord retention clamp to the power cord about 10 to 12 inches from the connector STEP 4 Position the clamp against the rear panel of the unit and install the screw as illustrated below Power 12VDC LAN 10 100 1000 WAN 10 100 1000 2 3 4 1 1 2 3 4 LINE FXO PHONE FXS LINE OUT LINE...

Page 106: ...ones and attendant consoles or side cars Refer to the following topics Phone Connections page107 Installing a Desk Stand Optional page109 Mounting a Phone to a Wall Optional page110 Connecting the Power page117 Connecting a Phone to the Network page117 Connecting a PC to a Phone Optional page119 Upgrading the Phone Firmware page 119 Connecting Attendant Consoles page119 ...

Page 107: ...s Cisco Unified Communications UC320W Administration Guide 107 B Phone Connections Refer to these illustrations to connect the handset and power On all models other than the Cisco SPA301 you also can connect a PC to your phone Cisco SPA301 Connections ...

Page 108: ...WAN port Insert one end of an Ethernet cable into the network port on the phone body marked WAN Insert the other end of the Ethernet cable into the appropriate device such as a network switch on your network Cisco SPA303 and SPA500 Series Connections 1 Desk stand slots Use these slots to connect the desk stand See Installing a Desk Stand Optional page109 2 PC Use this port to connect a PC to the p...

Page 109: ...t illustrated See Connecting Attendant Consoles page119 Installing a Desk Stand Optional A desk stand is provided with each Cisco IP phone The stand can be easily attached or removed NOTE Do not attach the desk stand if you want to mount the phone to the wall See Mounting a Phone to a Wall Optional page 110 If you plan to attach a Cisco SPA500S attendant console attach it before attaching the desk...

Page 110: ...ne to a Wall Optional Cisco Unified Communications UC320W Administration Guide 110 B Mounting a Phone to a Wall Optional NOTE This procedure requires an MB100 wall mount bracket kit sold separately Attaching and Installing the Wall Mount Bracket Kit ...

Page 111: ...stration Guide 111 B STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 112: ...nstalling the UC 320W and Phones Mounting a Phone to a Wall Optional Cisco Unified Communications UC320W Administration Guide 112 B STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Page 113: ...Installing the UC 320W and Phones Mounting a Phone to a Wall Optional Cisco Unified Communications UC320W Administration Guide 113 B STEP 5 Plug in the Ethernet and power cables ...

Page 114: ...Installing the UC 320W and Phones Mounting a Phone to a Wall Optional Cisco Unified Communications UC320W Administration Guide 114 B STEP 6 Hang onto screws mounted in the wall ...

Page 115: ...ation Guide 115 B Reversing the Handset Retention Tab After mounting the phone to a vertical surface must reverse the handset retention tab to secure the handset when it is placed on the cradle STEP 1 To turn the tab Cisco SPA300 Series models Insert a coin or similar object into the slot Rotate the tab 180 degrees ...

Page 116: ...o a Wall Optional Cisco Unified Communications UC320W Administration Guide 116 B Cisco SPA500 Series models Push the latch in Slide the retention tab up until it detaches from the phone Rotate the tab 180 degrees and re attach it 1 Retention tab 2 Latch ...

Page 117: ...nections page107 This port can be used when the phone is connected the LAN with an Ethernet cable but not when the phone is operating wirelessly Connecting a Cisco SPA525G G2 Model Phone to the UC320W Wireless Voice Network If you enable the wireless voice network in the UC320W configuration utility Cisco SPA525 models can be used wirelessly The wireless profile will be added to the phone during t...

Page 118: ...ld show that the phone is connected the wireless voice network of your UC320W NOTE If the connection is not shown complete the following tasks to connect to the wireless network by using Wi Fi Protected Setup a Press the down arrow navigation button to move the cursor to Wi Fi Configuration b Press the right arrow navigation button to open the Wi Fi Configuration menu c Select Wi Fi Protected Setu...

Page 119: ...he Cisco logo and then Initializing Network All of the lights on the phone will flash After your phone is successfully connected to the network it receives a basic configuration On all models except Cisco SPA501G the time date extension number and softkeys appear on the display screen On Cisco SPA501G which has no display screen you should hear a dial tone when picking up the handset or pressing t...

Page 120: ...peg holes on the right side of the phone and the left side of Cisco SPA500S Insert the attachment arm pegs into the peg holes STEP 3 Using the attachment arm screws secure the attachment arm to the phone and Cisco SPA500S STEP 4 Locate the AUX IN port on the back of Cisco SPA500S Connect one end of the auxiliary cable to this port STEP 5 Locate the AUX port on the back of the IP phone Connect the ...

Page 121: ...ied Communications UC320W Administration Guide 121 B CAUTION Do not plug a phone line cord into the AUX port Use only the auxiliary cable provided with Cisco SPA500S STEP 6 Route the auxiliary cable inside the cable slot of Cisco SPA500S 1 AUX port 2 AUX IN port 3 Cable slot ...

Page 122: ...nto the peg holes b Using the attachment arm screws secure the attachment arm to the two attendant consoles c Locate the AUX OUT port on the back of the first Cisco SPA500S Connect one end of the auxiliary cable to this port d Locate the AUX IN port on the back of the second Cisco SPA500S Connect the other end of the auxiliary cable to this port Do not plug a phone line cord into the AUX port Use ...

Page 123: ...Installing the UC 320W and Phones Connecting Attendant Consoles Cisco Unified Communications UC320W Administration Guide 123 B STEP 8 Attach the appropriate desktop stand to each unit ...

Page 124: ...ness Firmware Downloads www cisco com go software Product Documentation Unified Communications Cisco UC 320W www cisco com go uc300 Smart Designs www cisco com go partner smartdesigns SPA300 Series IP Phones www cisco com go 300phones SPA500 Series IP Phones www cisco com go spa500phones SA500 Series Security Appliances www cisco com go sa500 ESW500 Ethernet Switches www cisco com go esw500help SP...

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