Cisco TMSXE Administrator Guide 2.2
Page 23 of 60
Uninstalling or Repairing the Installation
Uninstalling
To uninstall the product:
1. Select
Uninstall
from the product‘s group in the start menu on the Exchange Server or use
Add/Remove programs from the Control Panel of the server.
2. Confirm that you want to uninstall the product from the window that is displayed and the product
will uninstall itself.
The program will leave its log directory, registry keys, and associated accounts in place to
accommodate future installations or upgrades.
Note:
Given the standard options of the Installation software, it is possible to select ―Modify‖ as an
option if the setup file is launched after the product is installed. However, since there are no options
to install only individual elements of the product, this choice does not allow you to make any changes
to the product.
Complete Removal of Product
If an administrator wishes to remove all elements of the installation, the following additional steps may
be performed after uninstalling the product.
Delete the Installation Directory and Logs Directory.
(Default:
C:\Program Files\TANDBERG\Conferencing eXtensions for Microsoft
Exchange\logs
)
Delete the Registry key at:
HKEY_LOCAL_MACHINE\SOFTWARE\TANDBERG\TANDBERG Management Suite Exchange
Integration
Delete the TMS-
Service user from Active Directory and it‘s associated mailbox
Delete the tmsconfuser user account from the Windows Server hosting Cisco TMS and the user
profile in Cisco TMS.
Delete any resource accounts and their mailboxes as desired. Existing accounts can continue to
be used for Exchange-Only booking if desired.
Note:
Due to Active Directory replication, a new installation of Cisco TMSXE should never be
attempted immediately after removing or modifying service or resource accounts. Sufficient time
must be given to allow Active Directory replication to complete before attempting to install Cisco
TMSXE again.
Repairing
If a problem is suspected with the server software itself, a repair is possible. The repair process will
copy all needed files to the server ensuring all files are correct and in the proper location.
Note:
There are separate installers for 64bit installations and 32bit installations
– Please use the
appropriate installer for your server type.
To repair the installation:
1. Start the original Cisco TMSXE setup file on the server if available. If not, the Cisco TMSXE
installer is located on the Cisco TMS installation media. Open the index page using browse.bat
and click the
Install
link to start the installation program.
2. Click
Next
, and from the option menu, select
Repair
.
3. Click
Next
and step through the wizard to complete the repair process. After the repair is done,
the Configuration tool will start automatically.
