Troubleshooting and technical support information
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Troubleshooting and technical support information
Using the event log to help solve a problem
Unless you are experiencing a problem, all event logging resources should be set to
the default, which is
Errors, warnings and information
. For more information
about configuring the event log, refer to the online help accessible from the web
interface.
You can use the event log to produce debugging information to assist technical
support in solving your problem. However, we recommend that you only alter the
setting of the event log under the guidance of technical support. In particular, you
should not turn on event logging sources without good cause or advice from
technical support.
Getting help
If you experience any problems when configuring or using the product, consult the
online help available from the user interface. The online help explains how the
individual features and settings work.
If you cannot find the answer you need, check the web site at
http://
www.cisco.com/cisco/web/support/index.html
where you will be able to:
make sure that you are running the most up-to-date software,
find further relevant documentation, for example product user guides, printable
versions of the online help, reference guides, and articles that cover many
frequently asked questions,
get help from the Cisco Technical Support team. Make sure you have the
following information ready before raising a case:
the serial number and product model number of the unit (if applicable)
the software build number which can be found on the product user
interface (if applicable)
your contact email address or telephone number
a full description of the problem
