Wireless-G IP Phone
51
Appendix A: Troubleshooting
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the
Wireless-G IP Phone. Read the description below to solve your problems. If you can't find an answer here, check
the website of your Internet phone service provider or the Linksys website at
www.linksys.com/international
.
Common Problems and Solutions
1. When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal.
Go through this checklist until your problem is solved:
•
Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1.
Power off your cable or DSL modem by unplugging its power adapter.
2.
Power off the router by unplugging its power adapter.
3.
Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.
4.
Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into
an electrical outlet.
5.
Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
6.
Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for
two seconds.
7.
Reboot one of your networked computers, and check for an active Internet connection.
8.
Pick up the IP Phone and try your call again.
•
Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP
address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
If you have a non-Linksys router, refer to its documentation for instructions.
Summary of Contents for Lynksys WIP300
Page 1: ...User Guide Model No WIP300 IP Phone Wireless G Voice ...
Page 2: ......
Page 13: ...Wireless G IP Phone 4 Chapter 1 Introduction What s in This User Guide ...
Page 73: ...Wireless G IP Phone 64 Appendix D Warranty Information ...
Page 77: ...Wireless G IP Phone 68 Appendix E Regulatory Information ...
Page 78: ...Wireless G IP Phone 69 Appendix E Regulatory Information ...
Page 79: ...Wireless G IP Phone 70 Appendix E Regulatory Information ...
Page 80: ...Wireless G IP Phone 71 Appendix E Regulatory Information ...
Page 81: ...Wireless G IP Phone 72 Appendix E Regulatory Information ...
Page 82: ...Wireless G IP Phone 73 Appendix E Regulatory Information ...
Page 83: ...Wireless G IP Phone 74 Appendix E Regulatory Information ...
Page 84: ...Wireless G IP Phone 75 Appendix E Regulatory Information ...
Page 85: ...Wireless G IP Phone 76 Appendix E Regulatory Information ...
Page 86: ...Wireless G IP Phone 77 Appendix E Regulatory Information ...
Page 89: ...Wireless G IP Phone 80 Appendix F Contact Information ...
Page 90: ...www linksys com ...
