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Broadband Router with 2 Phone Ports
54
Appendix A: Troubleshooting
Common Problems and Solutions
•
For Windows 2000 and XP, click
Start
and
Run
. In the
Open
field, type
cmd
. Press the
Enter
key or
click the
OK
button.
C. In the command prompt, type
ping 192.168.15.1
and press the
Enter
key.
•
If you get a reply, the computer is communicating with the Router.
•
If you do NOT get a reply, check the cable, and make sure
Obtain an IP address automatically
is
selected in the TCP/IP settings for your Ethernet adapter.
D. In the command prompt, type
ping
followed by your Internet IP address and press the
Enter
key. The
Internet IP Address can be found in the web interface of the Router. For example, if your Internet IP
address is 1.2.3.4, you would enter
ping 1.2.3.4
and press the
Enter
key.
•
If you get a reply, the computer is connected to the Router.
•
If you do NOT get a reply, try the ping command from a different computer to verify that your
original computer is not the cause of the problem.
E.
In the command prompt, type
ping www.linksys.com
and press the
Enter
key.
•
If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the
ping command from a different computer to verify that your original computer is not the cause of
the problem.
•
If you do NOT get a reply, there may be a problem with the connection. Try the ping command from
a different computer to verify that your original computer is not the cause of the problem.
5. I am not getting an IP address on the Internet with my Internet connection.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that you have connectivity.
B. If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix B:
Finding the MAC Address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC
address of your Ethernet adapter onto the Router, see the MAC Address Clone section of “Chapter 5:
Configuring the Router” for details.
Summary of Contents for LinkSys RTP300
Page 4: ...Broadband Router with 2 Phone Ports Appendix I Contact Information 95 ...
Page 91: ...Broadband Router with 2 Phone Ports 87 Appendix G Regulatory Information ...
Page 92: ...Broadband Router with 2 Phone Ports 88 Appendix G Regulatory Information ...
Page 93: ...Broadband Router with 2 Phone Ports 89 Appendix G Regulatory Information ...
Page 94: ...Broadband Router with 2 Phone Ports 90 Appendix G Regulatory Information ...
Page 95: ...Broadband Router with 2 Phone Ports 91 Appendix G Regulatory Information ...
Page 97: ...Broadband Router with 2 Phone Ports 94 Appendix H End User Product Disclaimer ...
Page 100: ...www linksys com ...