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Cisco IP Conference Station 7935, Quick Start Manual

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30

 

Step 7

Press the 

Save

 softkey.

Note

Selecting Ringer Off shuts off the ringer sound on the IP Conference Station.

Step 8

Press the 

Menu

 button to return to the main menu, or press the 

Exit

 button to return to the 

resting display.

5  

General Troubleshooting Information

This section provides general troubleshooting information for the Cisco IP Conference Station 7935. 

Refer to the following table if you are having difficulties.

Problem

Resolution

No dial tone

Check that all connections are tight and in place.

Make sure all connections are correct. See the “Installing and 
Connecting to the Network” section on page 8.

IP Conference Station does not 
ring

Check that the ringer setting is not “Ringer Off.”

Check the volume level. 

Make sure that the IP Conference Station is communicating with 
the Cisco CallManager.

Summary of Contents for IP Conference Station 7935

Page 1: ...o IP Conference Station 7935 1 Getting Started 2 Installation 3 Features and Web Interface 4 Using the Cisco IP Conference Station 7935 5 General Troubleshooting Information 6 For More Information 7 For Technical Assistance ...

Page 2: ... radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn th...

Page 3: ...Y INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ...

Page 4: ...4 ...

Page 5: ...P based hands free conference room station that uses Voice over IP VoIP technology The IP Conference Station provides basic business conferencing features and functions such as Call Hold Call Transfer Call Release Mute and Conference over an IP network It is designed to be used primarily on desktops and in small to medium sized conference rooms to facilitate conference calling It replaces a tradit...

Page 6: ...eplace or service this equipment Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circui...

Page 7: ...close proximity to an IP Conference Station might cause interference Note To see translations of the safety warnings that appear in this publication refer to the Regulatory Compliance and Safety Information for the Cisco IP Conference Station 7935 For more information on regulatory compliance and safety information refer to the Regulatory Compliance and Safety Information for the Cisco IP Conferen...

Page 8: ...voice c_ipphon ip_7960 st7935 index htm For more documentation information refer to the For More Information section on page 31 2 Installation This section provides basic installation instructions and information about obtaining best performance with the Cisco IP Conference Station 7935 Note Make sure you have reviewed the Package Contents and read the Safety Notices in Section 1 and read the Rele...

Page 9: ...ference Station 2 Power supply unit 7 Free end of the 25 ft CAT 5 cable 3 Power supply unit power cord 8 LAN connection on PIM 4 PIM 9 25 ft CAT 5 cable connection on PIM 5 LAN connection 10 AC adapter port on PIM for power supply unit Foot pad 48052 1 3 2 4 5 6 7 8 9 10 ...

Page 10: ...er port on the PIM and plug the other end into a standard electrical power outlet in the wall Note If you do not correctly connect the cables PIM power supply and the IP Conference Station unit the IP Conference Station will not work Use of non Cisco certified components may not work and may void the IP Conference Station product warranty Startup Sequence During the startup sequence the LCD screen...

Page 11: ...P Conference Station Speak at normal conversation levels and direct your voice toward the IP Conference Station Do not move the IP Conference Station while on a call 3 Features and Web Interface This section describes the features and Web interface for the Cisco IP Conference Station 7935 Features The IP Conference Station provides basic business conferencing features and functions such as Call Ho...

Page 12: ...ll off Dial Tone On LEDs All Green Dialing LEDs All Green Connected LEDs All Green Mute LEDs All Red and blinking Hold LEDs All Red and on Incoming Call LEDs All Green and blink with ring Ringing LEDs All Green and blink with ring 49735 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 13: ...menus or through an open list in the LCD screen 4 Select button Selects a menu option or list item that is highlighted 5 Softkeys Answer picks up the current call Conf adds a party to a conference call Corp Dir lets you search a corporate directory for a number to call End Call ends a call and returns to the resting display or to the active call list Hold puts the active call on hold GPickup lets ...

Page 14: ...to get dial tone answer an incoming call and hang up a call 11 Exit button Returns to the resting LCD screen from a menu a list or the phone book 12 Menu button Opens and closes the main menu on the IP Conference Station The main menu includes the following selections Call Functions opens the call function options including Meet Me Park Pick up Group Pick up and Transfer Phone Book opens the phone...

Page 15: ...l number The content of the Web interface is different for administrators and end users Both the administator and end user views require login passwords If you are an administrator see the Cisco IP Conference Station 7935 Administration Guide for information on administrator settings available in the Web interface Using the Web Interface To access the IP Conference Station Web Interface follow the...

Page 16: ... End user Settings include the following Web pages Phone Book Sounds Time Date Diagnostics Password Change All the Web pages include online help information through the i icon Each page is described in the sections that follow Phone Book The Phone Book Web page lets you quickly add delete and edit entries You can also dial numbers from the phone book On the Phone Book Web page you can view entries...

Page 17: ...e Add button Step 2 Enter the phone number last and first name and company name Note The phone number and last name are required entries Step 3 Click Add New Entry Repeat these steps to add other entries to the phone book Deleting an entry Step 1 Select an entry Step 2 Click the Delete button Step 3 Confirm the deletion by clicking the Delete button again Editing an entry Step 1 Select an entry St...

Page 18: ...lso Ringer Off Step 2 Click Set Ringer Step 3 Click Test Ringer to hear the sound you selected Note If you select Ringer Off the ringer sound on the IP Conference Station is turned off Time Date The Time Date Web page lets you change the time and date formats that display in the LCD screen Opening the Time Date Web page Click Time Date in the navigation pane Changing the time format Select the 12 ...

Page 19: ... in the navigation pane Pinging another device Step 1 Enter the IP address of the device you want to ping Step 2 Click Ping You should receive a response back from the device Password Change The Password Change page lets you change your user password Step 1 Click Password Change in the navigation pane Step 2 In the Old User Password box enter the current user password Step 3 In the New User Passwo...

Page 20: ... call list in the LCD screen Ending a call Press the Phone button or the End Call softkey Placing a call on hold While on a call press the Hold softkey The held call appears in the active call list in the LCD screen To place another call press the New Call softkey and then dial the number To return to the held call press the Resume softkey If multiple calls on are on hold press the Up or Down scro...

Page 21: ...r of the next party you want to add to the conference call Step 5 When the party answers press the Conf softkey again to add the party to the conference call Repeat steps 3 5 to keep adding parties to a conference call Tip You can also add parties to a conference call using the phone book Ending a conference call Press the Phone button Meet Me The IP Conference Station supports Meet Me conferences...

Page 22: ...r To Transfer a call Step 1 While on a call press the Transfer softkey This places the call on hold Step 2 Dial the number to which you want to transfer the call Step 3 When you hear ringing press the Transfer softkey again or when the party answers announce the call and then press the Transfer softkey Note If the call fails to transfer press the Resume softkey to return to the original call Call ...

Page 23: ...ll was parked Call Pickup The IP Conference Station allows you to answer a call that comes in on a telephone extension other than on your IP Conference Station When you hear an incoming call ringing on another phone you can redirect the call to your IP Conference Station by using the call pickup feature There are two types of call pickup available on the IP Conference Station Call Pickup pick up i...

Page 24: ...Outside Your Group Group Call Pickup allows you to pick up incoming calls within your own group or in other groups You must dial the appropriate call pickup group number when using this feature If there is a call coming in on another telephone number in the call pickup group you dialed that call immediately begins ringing on the IP Conference Station If there is more than one incoming call in the ...

Page 25: ...eria namely First Name and Last Name Press the Up or Down scroll button to select a field When searching by name you can enter one or more characters to broaden or narrow your search When entering letters select the appropriate number key for the letter you want and press that key the equivalent number of times for the correct letter For example to enter a B press the 2 key two times and to enter ...

Page 26: ... one or more digits to broaden or narrow your search Use the softkey to go backward while entering search data To cancel a search press the Cancel softkey Step 3 Press the Search softkey to start the search The message Searching flashes on the LCD screen display Step 4 After the search results display use the Up or Down scroll button to select an entry If the search results include more than 32 en...

Page 27: ...New Entry softkey Using the Dialing pad enter the last name first name and phone number for the new entry Press the Up or Down scroll buton to select the Last First or Number fields When entering letters select the appropriate number key for the letter you want and press that key the equivalent number of times for the correct letter For example to enter a B press the 2 key two times and to enter a...

Page 28: ...an adjust some of the settings on the IP Conference Station Timesaver You can also use the Cisco IP Conference Station 7935 Web Interface to change settings Time and Date Step 1 Press the Menu button Step 2 Press the Up or Down scroll button to select Settings Press the Select button Step 3 Press the Up or Down scroll button to select Time Format Step 4 Press the 12 Hr or 24 Hr softkey to select 1...

Page 29: ...lish Step 4 Press the Change softkey to view the languages list Press the Up or Down scroll button to highlight the desired language English French German or Spanish Step 5 Press the Menu button to return to the main menu or press the Exit button to return to the resting display Ringer Step 1 Press the Menu button Step 2 Press the Up or Down scroll button to select Settings Press the Select button...

Page 30: ...bleshooting information for the Cisco IP Conference Station 7935 Refer to the following table if you are having difficulties Problem Resolution No dial tone Check that all connections are tight and in place Make sure all connections are correct See the Installing and Connecting to the Network section on page 8 IP Conference Station does not ring Check that the ringer setting is not Ringer Off Chec...

Page 31: ...oses contact with the network The following status message appears in the LCD screen if the IP Conference Station loses contact with the network Configuring IP These lost connections can be due to any network connectivity disruption including cable breaks switch outages and switch reboots No display on the LCD screen Check to make sure that there is power Make sure that the power supply is plugged...

Page 32: ...ine Subscription Store http www cisco com go subscription Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California U S A at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 Documentation Feedback You can submit comments electronically on Cisco com In the Cisco Documentation home pa...

Page 33: ...ss processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and merchandise Register for online skill assessment training and certification programs If you want to obtain customized information and service you can self register on Cisco com To access Cisco com go to this URL http www cisco com Technical Assis...

Page 34: ...gin ID or password go to this URL to register http www cisco com register If you are a Cisco com registered user and you cannot resolve your technical issues by using the Cisco TAC Web Site you can open a case online by using the TAC Case Open tool at this URL http www cisco com tac caseopen If you have Internet access we recommend that you open P3 and P4 cases through the Cisco TAC Web Site Cisco...

Page 35: ...35 ...

Page 36: ...d Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe Printed in Thailand 78 12231 03 DOC 7812231 1725 06622 001 Rev C Copyright 2003 Cisco Systems Inc All rights reserved CCIP CCSP the Cisco Arrow logo the Cisco Powered Network mark the Cisco Systems Verified logo Cisco Unity Follow Me Browsing FormShare iQ Breakthrough iQ FastTrack the iQ logo iQ Net Readiness Scorecard Networ...

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